[Andrey]

in reply to: Voip Optimisation #9823

Good day Nishit, Mark, thank you Mark for perfect explanation, in fact for 9821 c) we are looking forward when we could tune our project apps as we want to gradually move to that platform so could expand our businessship with Siliconinfo company as well.

We are planning to combine this portal with Friends business members and store all the jobs there, if one developer got overloaded with the jobs an other developer can step in and take the other project developing. This will increase overall yearly Siliconinfo revenue plus we can improve our communication chain such as voice messaging, documents sharing, payments improvements, stats, charts and etc.

So hoping will do everything in a time.
Kind regards Andrey

[Andrey]

in reply to: Voip Optimisation #9759

Hi Mark, Nishit yes the vendors are Intelegent and Peerless and customers on Telinta.
to check if the search finding Vanity numbers it is easy, see available vanity numbers on Peerless and Intelegent.

Here is one screen shot below California has got numbers of HOME vanity numbers so if the Voip search not finding them it is not working:)
https://webmaklay.com/wp-content/uploads/2022/10/vaniti.jpg

Thank You

[Andrey]

in reply to: Voip Optimisation #9725

Hello Nishit yes this is one of our EN resellers’ developer they order numbers from EN using our API library, apparently they wanna know what is our product ID i guess it is our SKU so if you can advice.
Thank you

[Andrey]

in reply to: Voip Optimisation #9718

Hello Nishit we know you working on Voip now but one of our EN customers developer trying to set up an API on their website and they asking us this question: –

https://webmaklay.com/wp-content/uploads/2022/10/api.jpg

Can you please help them with your answer?
Kind regards Andrey

[Andrey]

in reply to: Accounts Management #9611

Hello team, is there any updates about editing coupon codes?
Kind regards A:)

[Andrey]

in reply to: Vendors Search #9584

Hello Mark, Nishit thank you for your adaptation work,
I think we forgot to mention somthing that Telinta token job is also got broken after PHPV files migration.

If you remember the Telinta token task has been done for such a cases if we face any issues with Telinta password, if it gets changed ,forgotten or anything else. So when you guys checking #9578 b) please check Telinta token as well.

After Telinta token task job done i think we should not have any Telinta – EN API connections issues am i right?

We need to fix it asap as customers numbers activations list is building up.
Thank you 😉

[Andrey]

in reply to: Vendors Search #9551

Hello Mark, Nishit thank you for following up with all the tasks,

API
Hi Mark – as i can see the API work flow has a defect there should not be any order generated on EN IF customer has got no credit with EN can you please add a task to this job with adding extra funds for API modification as we discussed.

Hi Nishit thank you for #9544 it is all good except: ” if the store credit is not available then it creates order with ‘Awaiting Payment’” can we please modify this to If the store credit is not available the system rejects the order with the kind message: You have got not enough store credit to proceed please top up your store credit and try again.

– for top up link to the EN top up page.

PHP V
For latest V# upgrade hopefully it will work on EN please let us know when you done with this so we will check from our end too.

PIN CODE PICKUP
There is an other issue with creating manual orders for some reason some site admins can not detect a pincode upon orders creation. Probably while using mobile site could you please double check, will request video from them so we can investigate.

Thank You

[Andrey]

in reply to: Vendors Search #9540

Good day team, yes the #9538 is quite surprising information Nishit could you please double check and let us know more details,

for old template invoices via API just remanding the work flow; –

all the resellers that download and use our API library should track our numbers from our EN site and if number available their customers buying it from their projects and this API orders come to us – EN.

However, very important – if reseller does not have a credit with EN such orders should be declined at their earliest stage without generating any orders or orders without numbers etc.I hope there is a message saying you got not enough credit with EN to proceed.

So could you please check this API work flow Nishit if it is as above.
As per old template https://webmaklay.com/wp-content/uploads/2022/09/IMG-6b9ffec270586b8b30275f2731d39f92-V.jpg – for all the API orders, could you please use our newly styled template instead.

Please let us know if anything new on this so we can discuss with finance to add more funds we need it all work smooth before we go to the new jobs.

Are we still doing CUSTOMER SERVICE RECORD?

Thank You 🙂

[Andrey]

in reply to: Vendors Search #6867

Good day team,

Sorry Nishit for delay with our response sometime ( time difference 🙁

for Coupon Code Selection : Every time when we create a manual order we have to do multiple extra steps going to our coupon code page, finding this client for whom we create a manual order then copy this coupon code and paste it to the manual order coupon code field.
What we want here so you can link some data of our coupon orders database to manual orders creation process. In particular we need you to link a customer from the coupon code page to manual order creation page.

For example, I would link our coupon code client name to the step when we search and pick exciting customer from the list during our manual order creation process. So by the time when we come to the stage when finalizing our manual order process and need to assign its client coupon code into our coupon code field the system already keep that data and on click this particular client coupon code being input in one click at the end.

i hope it makes sense for you, so no need to create any pages or re do anything just a few lines of codes so the system picks clients’ coupon code at one click.
Please let us know if you have any questions on this.

As per #6856 multiple vendors numbers fetching we are currently consulting with our vendors tech team (Peerless in particular ) to allow us access to all of their numbers DB so when our clients request any numbers the system connects to all available vendors DB (in this case intelligent and Peerless) and provide all the matching combinations available.

If you have any better ideas on this logic functionality that will not overload our work flow and machine resources, please do not hesitate to contact us which will be highly appreciated.

Kind regards Andrey

[Andrey]

in reply to: Vendors Search #6818

Hello team, thank you for updates, it is great seeing the project comes to its end,

for #6805 – do not worry about Ported In numbers we do not have them at this stage it is when clients connect their numbers to us so there is no orders for Ported in now.

for IN**** EN inventory Nishti can you please leave default color as it was before we used to this color and we know when it is default EN inventory and it is good if it will be as it was before which is white.

SOME MINOR ADJUSTMENTS

a) On CLEC page there are two blocks in the center of the page 1st on is CLEC inventory search and 2nd Search Result so the second block should be only visible on the page when client requested some numbers and then this block with the search result should be appearing on CLEC page with client’s search results. When site users landing on the page there should be only 1 block visible until any search requested.

b) On CLEC Search page please change wording: Number of Record to Quantity for both title and place holder. “Phone Number” please change to “First Three Digits” and next field “Last Four Digits” so it make sense.

c) we tried to test by searching 6666 number, Florida, 100 then clicked search no loading gif in the top of the page we saw a error message in a horrible looking popup found nothing working in here – please advice if it is early for testing? If so please do not forget loading gif, nicely framed popups in the center of the page not at the top and working search.

d) it seems when we search 4 digits number 8888 we can see “c)” scenario we need to find the way how we can find request such numbers with last for 8888 if it is hard to do search with four digits then please think about adding a “*” in front if 888 so the request goes *888 and customer gets a numbers of options with last 8888.

d.2) On selected numbers table there should be clickable “x” instead of Remove as it is shown on the sketch. when “x” clicked then number removed.

e) we tried to pick one number from search then clicked CONFIRM the pop up message appears saying “Please select shipping address” please change it to “Please select an activation info” we selected an option from the right hand side and clicked confirmed then after sometime successful page come up. Please put loading globe and message processing everywhere when customers click any button to avoid confusion and testing failures.

f) when order generated there is a wording “My Orders” ; Pending please change “My Orders” to “Status”. Also on the same page we selected activation info but it was not showing on this page please ensure it shows here.

COMMENTS

for #6776
LEFT HAND SIDE NEW NUMBERS WIDGET:
c) Done – Nishit could you please make the font of the numbers big enough to fit in a row please check on laptop.

for #6775

g) we have refund some money to a client on 6th of August and client request dated on 26 July. When we complete refund on Refund Details next to refunded date it shows the date when refund has been initiated bit not the time when it has been requested. Therefore the Refund Details the time for refunded time should be 6th of August not 26th of July. Could you please fix it.

QUESTION

We tried to search some numbers and found one number say 210 222 8881 then we clicked that and this number moved to Selected table which is al correct. Then we assumed situation when customer changed his mind and removed this number but this number did not come back to available table.

Then we checked intelligent reserved numbers this number was not there and then we tried to search this number on intelligent DB and we could not find it. The question is do you know where this number gone and how it all works?

OVERALL COMMENT
it looks very good team it takes a bit more time for completion but hoping you guys can finish this this week.

Kind regards Andrey

[Andrey]

in reply to: Vendors Search #6715

Good morning Mark, Nishit, thanks for following up with the Client ID task,
since the client still can not use this task bit we reporting to them that it works it is getting a problem now.
We need to urgently resolve this issue it is not a professional approach saying that it works when it is not.

Also very important when we working on developing we work on site improvements and project enhance ability bit not other way around we must not break anything what’s been working for a long time and tasks/ job paid for.

When customer paying for work they assume it has been done and working, but if it worked and then broken it is worse that first issue. Could we please make our outcome work looking more perfectional whether it is reporting completion or quality of work.

It is morning here but we are already getting a lot of complains and messages about Pin codes not being displayed for customers. I have looked at the developing logs and topics discussed from #6695 , #6698, #6700, #6701, #6705 a) and it still does not work and people can not use properly.

I ,m just trying to understand why it is so complicated to set up – all the pincodes should be AWAYS visible for all the parties UNLESS admin removed the pin code and it should be displayed neither “0” nor “XXX could you please reply asap if any problems/ difficulties here or misunderstanding. We must fix it asap.

So on developing on task we getting more and more problems and now there are two issues that are come up and we must fixe asap:

1) Pin codes
2) Numbers Activation for non Telinta users.

Please let me know if any difficulties.
Kind regards Andrey

[Andrey]

in reply to: Vendors Search #6707

hello everyone, hope you have had good weekends,
Nishit, Mark did we complete the CLIENT ID task in this job or not?

Task Details
” In this task please add the following exception: – If client is not in Telinta by default let the numbers being activated to Telinta’s Excellent Numbers Client ID. Please ensure that site admin able to activate all the numbers from EN backend for all the clients (including those that are not in Telinta) to Excellent Numbers Client ID by default.”

we have got got a clients complain that they still can not activate the numbers for those clients that are not in Telinta. The customers activate phone numbers but it seems this task is not working and customers that are not in telinta still not being registered to telinta Excellent Numbers Client ID

i have just checked this job forum discussions and found some posts regarding this task:

Vendors Search

Vendors Search

but still not clear if this task done or not, would you please check and advice?

Could you please also clarify which tasks in this Job are complete so we can test them and confirm?

thank you
Kind regards Andrey 😉

[Andrey]

in reply to: Amazon Hosting #1386

Hi Mark the other reason of moving VoIP to AWS is to ability to apply for US dedicated IP.

Please let me know if we can achieve it on current server?

• This reply was modified 4 years, 4 months ago by Andrey.

[Andrey]

in reply to: Amazon Hosting #1382

Thanks Mark the machine specs looks promising but costly at this development stage. What if we launch “m5d.large” and upgrade as we go? Please advice..

[Andrey]

in reply to: Amazon Hosting #1377

Hi Mark just though to bring our conversation in here so we can track it back when necessary…
Currently the AWS set up is complete would you please advice what would be the best VOIP architecture on Amazon?

[Author]

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