[Andrey]

in reply to: Messenger App #16387

Hello Dave, thank you for your reply and advice yes the system team are on it and finding some long DB queries on friends account related to the codes to DB connectivity which brings some stress to the server and obviously loads the time of data trasmiting.

Since this job takes long time to develop I also letting you know that we may conduct a root invvestigation on the app source code and your encoding technic.

Thus would you please send us your developing app source code for inspection we are going to hire a specialists who will go trough this work with our system team and advice any possible confilcits that my cause this issue.

The server team confirmed that the friends hosting machine is very porweful to handeling such a small projects as we have and we belive it is all about the long time taking querries to the friends DB. So one of our developer will be assigned for this work to investigate.

So please make a copy of the app source code for you and send us an other copy which has got latest app version you generated the latets app from. The investigation team will go trough all details and provide us some feed back about possible issues that causing problems and holds this job to complete.

Kind regards Andrey

[Andrey]

in reply to: Custom Works #16386

Hello Nishit, thank you for your reply, all good! Please let me know when we can check the work:)

[Andrey]

in reply to: Stripe Integration #16385

Hello Nishit, thanks for your reply i hope you have had a good holiday, yse we are cross checking all the Db accross tthe host and if you open my screen shot attched in #16375 and message the system team queries are about EN DB not the friendss:)

[Andrey]

in reply to: Custom Works #16381

Hello Nishit for your #16370: I was not able to update you yesterday because webmaklay server was not accessible.

Please accept our sencere appologies for this inconvinience i have reported this issue to the sytrem team and not this mattare had been succesfully resolved. The reason of this mishap was some plugins uncompatablity with the latest PHP v documentations.

[Andrey]

in reply to: Messenger App #16380

Hello Dave as per your messages above i have requested system team to take a server investigation so they can provide us more information regarding friends account architecture performance.

Aslo we have been reviewing your app again and timed it that it takes 7 minutes in avarage to display sent message contents on the app users chats which is quite long time which we havn’t had before with the same server arcitecure while we were using our old app.

Lets wait for more information from the ssystem team and get back to you again. Meanwhile we havde detected unexpected app shutdown whcih we recirded on the video and attached for you below:
[video src="https://webmaklay.com/wp-content/uploads/2026/08/App-shuts-down.mp4" /]

[Andrey]

in reply to: Custom Works #16377

Hello Nishit thak=nk you for your updates, sorry for downtime will waif for your return!

[Andrey]

in reply to: Messenger App #16376

what the system team say was that friends account upgarded to a PHP8.4 vversion and is shedulle to upgarde to the latest 8.5 do you think we should ask them to try to downgrade this account to the oldest version so you can check it on the previous PHP setups?

please advice

[Andrey]

in reply to: Stripe Integration #16375

Hello Nishit i have a report from the system team who’s checking server load and behaviour for Dave work and they found that friends account load is very good but on EN project there are some issues that they suggest you to check:

For example we have got fastests CPU and fastests disks but some of DB queries load takes a looong time to respond.
So system team suggest you to verify if there are missing indexes on joins , why a select query is hanging for 27 seconds, which is VERY slow and it should not take so much time, see some screen shots below:

https://webmaklay.com/wp-content/uploads/2026/08/image.png

this happens when you have complex query and you donot have proper indexes used for joining in sql structure.
https://webmaklay.com/wp-content/uploads/2026/08/image-1-1.png

average db query should be 1-2 seconds
Could you please inspect these lines above and improve your queries?

[Andrey]

in reply to: Messenger App #16374

Hello Dave, thank you for your reply and thoughts is there anything you want me to ask from system team that can help you out. Have you checked the settings with the web guppy messanger if it is syncronized properly,or something with the third party pusher casuing any conflicts? The web messanger works well no issues it is only the app.

I have checked with server team and they said the server load for friends account is good there is no issues with slow connection.

[Andrey]

in reply to: Messenger App #16369

Hello Dave in addition to our conversation above:
We were just thinking that the app is getting better but with this messages not being sent i was going to suggest to you maybe the problem is at an other corner as we can see that when we sending messages at the first stage the messages are being sent and we can see that the watches icon turnes to a ticked icone which indicates that the message sent but when user leaves the chat and comes back again it shous that nothing has been sent.

So i think you may need to check no why messaegs not being sent but why already sent messages being removed from the chat at every time user leaves the chat…i hope you got my point and it may give you an idea where to investigate 😉

[Andrey]

in reply to: Stripe Integration #16368

Hi Nishit thank you for your updates, i will forward it to the EN team and get back to you.
P.S Perhaps you are frustrated about EN team not turning sandbox for us so you can test your refund coding the EN team got many meetings and other work that make them very bussy we will allow them some time to respond to us about Sandbox and CLEC feedback and if they wont get to us we will mark this topic as complete and clsoe this job.

Yes as you already noted if there will be some other further issues in the future the and some issues on CLEC or Stripe Refund we have stronly adviced to the EN team to test CLEC and provide us SandBox for your testing and investigation if any.

Let us give them some time while we work on nanotelecom and get bcak to this job closure conditions.

[Andrey]

in reply to: Custom Works #16366

Hi Nishit we have updated your page for nanotelecom, but it still looks that there are many areas are very raw, any way will leave it to you please Nishit check all areas so they work well.
🙂

[Andrey]

in reply to: Custom Works #16363

We ahve been trying to login to the portal as a user and can not login somthing not working, when we tried to recover the pass here is wht we could see instead https://webmaklay.com/wp-content/uploads/2026/08/pass-recovery.png

well looks still some areas to be tuned..

[Andrey]

in reply to: Custom Works #16361

Hi Nishit when you change the links please ensure you change the bottons too Voip Login should be now nanotelecom Login and ect

[Andrey]

in reply to: Messenger App #16360

Hello Dave, the messages not being sent sometime they appear in the chat as you say on return but today we’ve been trying to send messages and they show that it is sent but not shwoing up. We never had this before. I do not agree that it is a API speed or connection issues we just drove to the server side and conected directly the messaeg sent just not working as it suppose to be. We not using any dummy serv er we had a hi performance machine and we never had such an issues ever.

Customers sedning us messages and because they can not see the meesages sent they send us an email which comes same minnute and we can reply to the email but on the chat the message still not appear.

Some users go on the web based messanger and text there as it works on the web but not on the mobile chat.

Over all why we need this app if it doos not send instant messages as it use to do before if peaople prefere to send emails or going web messanger so why then we need this App:) it is just funny isn’t. You can not say your mate send me a message on the mobile chat and check my reply in an hour or so:)) ha ha

I 110% sure that it has got somthing broken , we did not have it before and what is it now then need to check on your new codding as it is very wierd.

The mobile chat which workssends messages in an hour or day:) Please do not say that it is our server API transmiting issue it is juts rediculus.

Who ever you say this people will be laughing of it.

[Author]

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