[Mark Hanson]

in reply to: Vendors Search #6729

Hello Nishit i think it is not quite right, the clients can activate they numbers as usual three is no any differences about that and all the numbers activations should be as usual, which means with Pin numbers but if admin removes the pin then there should not be any pins as you found on #6716 and it worked but this https://webmaklay.com/wp-content/uploads/2022/07/nopins.jpg is something wrong and it should be with PIN

please let me know if you can not understand anything.

everything should be as it was unless PIN not been removed by admin then pin not showing.
Cheers

[Mark Hanson]

in reply to: Vendors Search #6727

Hello Nishit thank you for your updates will forward it to finance.
We have just received a feedback that client purchased a numbers and activated without pins again can you please check why it has been happening again?

https://webmaklay.com/wp-content/uploads/2022/07/nopins.jpg
Cheers

[Mark Hanson]

in reply to: Vendors Search #6724

Hello Nishit thank you for your updates,
for #6716 admins check and confirmed it is working now thank you for that. Will need to keep an eye it is not going broken.

MORE COMMENTS
When admin changes provider it is changing and saving well
https://webmaklay.com/wp-content/uploads/2022/07/provdr1.jpg

in My Numbers page it shows correct for clients which is also great same in admin it saves and shows correct
https://webmaklay.com/wp-content/uploads/2022/07/sve3.jpg

BUT
notification email goes with old provider we can not understand why it is so can you please check?
https://webmaklay.com/wp-content/uploads/2022/07/clint2.jpg

———————————————————-

thank you for #6720

Nishit could you please updates about job completion status so we can send it to finance for planning.

Vendors Search –
Numbers Price Addon –
Client ID –
New Numbers Widget –
PHP V# Upgrade – Awaiting for system admin to prepare a copy for you
New Numbers / Filter addon –

Cheers

[Mark Hanson]

in reply to: Vendors Search #6719

Hello Nishit, thank you for the great report it looks very clear from your #6716

we will forward all details to the site admins and we check if something goes wrong from admin side or used incorrectly and then get back to you if any issues.

Cheers

[Mark Hanson]

in reply to: Vendors Search #6714

Hello Nishith, just letting you know that we have checked #6711 1) and it does not work. Can you please check everything so it works on moth mobile and desktop!
Cheers

[Mark Hanson]

in reply to: Vendors Search #6713

Hi Nishit tahnks for your clarifications:

for 6710:
1) will try again and get back to you if any questions.
2) Thank you!
3) we may need to discuss this with the site admins and see what we need to do here to avoid that from happening.

Will await for your updates when we can conduct testing process,
Cheers

[Mark Hanson]

in reply to: Vendors Search #6710

Hello Nishit thank you for your updates,
For #6707 – could you please clarify if admin logs in from an other user it does not work? If so how the non telinta user then can be assigned to ExcellentNumbers Client ID ? just want to understand how it works so the number can be activated for not Telinta users?

For #6705 i could you please make it one minute and respond Operation Timed Out Please try again later.

For #6705 – as per API would you please advice if the users process orders from API then why we can not see the numbers that reseller proceed it trough API i do not think that client needs that but will check with customer.

overall how are you going with this job any EST for completion date?
Cheers

[Mark Hanson]

in reply to: Vendors Search #6705

Hello Nishit thank you for your reply and updates here is some ideas and comments for your messages above:

for #6701

a) If admin removes the pin we want the notification message goes with empty Pin field without “0” on it as some people confuse that “0” it is a pin – so if admin removes pin the notification should like this https://webmaklay.com/wp-content/uploads/2022/07/nopin.jpg in ALL other cases pin must present. Overall the pin system used to work great no complains on it.

I just got an idea if it is very complicated to tune it in DB there maybe an option to send a duplicated notification message to the client for that case when admin removes the pin? just trying to help with various options?

b) for this point we are worried how API users can actually purchase numbers via API library is it possible trough the API we are asking as you where working on API upgrade task? Can you please give us more information about that was there any API modifications made towards purchasing numbers from API. The site admins are worried how ppl can purchase numbers using API even without having a store credit on EN.

for #6702
1) and 2) will get in touch with sysadmins if any further recommendations on this to let you know. Possibly we will contact our developer from the vendors projects.

for #6703
thank you please let us know if there is anything we can test so far.

COMMENTS
Nishit clients complain that when they login from any client and visit activate pending numbers page then activate a numbers on client’s behalf they click activate button and then loading image showing for a long time and freezing on this status for ages (by the way it show old loading gif not a globe but it suppose to be a globe)

so the problem is that client asked us multiple time to make a time limit for this frozen process case if the activation got frozen after sometime the message “process time out please try again” should be displayed so customers not sitting on this page looking on the loading gif for ages and waiting…

I guess there was a task before about this issue and it has not been done can you please doble check why it is not working and if there should be any additional task for it require we will contact finance.

Cheers

[Mark Hanson]

in reply to: Vendors Search #6700

Hello Nishit thank you for your reply,

a) how we can make the pins system working so customers can see pin codes, and when admin removes it the should be nothing for pin what we ween do do here? any idea…

b) not having any more information on that but you can check it on the website see orders that mentioned in screen shot.

Will try to find more information on that.
Cheers

[Mark Hanson]

in reply to: Vendors Search #6697

Hi Nishit we need this #6695 fixed asap customers complain ;(

[Mark Hanson]

in reply to: Vendors Search #6696

Hello Nishit how is all going?
Hope you are well.
Cheers

[Mark Hanson]

in reply to: Vendors Search #6695

Hi Nishit please find some comments below:

a) it looks like you were fixing #6622 Pin filed with “0” and removed its value at all, today we’ve got a complain that clients receiving activated numbers notifications with no PIN at all please see screen shot below:
https://webmaklay.com/wp-content/uploads/2022/07/No-Pin.jpg
just to clarify when admin removes pin there should not be any thing in the pin field but in all othre cases customers should see their pins.

b) there were some numbers orders it says API but no numbers on the order could you please have a look at that as well;
https://webmaklay.com/wp-content/uploads/2022/07/no-numbers.jpg

Cheers

[Mark Hanson]

in reply to: Vendors Search #6692

Hello Nishit hope all going good,
i have got a respond for your #6679

we do not need to look at EN front end settings and go as per task requirements,
the Vendor Search feature – is only an additional vendors inventory page that we would introduce to our clients.

Cheers

[Mark Hanson]

in reply to: Vendors Search #6691

Hello Nishit thats great news in #6690 thank you for letting us know, happy codding to you and we still working on your #6679.

Cheers

[Mark Hanson]

in reply to: Vendors Search #6687

Hi Nishit we have updated your page.

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