[Mark Hanson]

in reply to: Custom Features #11373

Hello Nishit thank you for your #11372! Please let us know if any updates on this and #11370.
Cheers

[Mark Hanson]

in reply to: Custom Features #11371

Hello Nishit i hope you have had a good weekend, just a kindly reminder to fix #11370 URGENT ISSUES REPORT – New Numbers notifications as it is very important function for Voip business. Currently we checking manually new numbers and it is a very time consuming process.

Also site admins asking the reason of New Numbers Notification break down?
Cheers

[Mark Hanson]

in reply to: Custom Features #11370

Hello Nishit i hope you have had a great weekend,
we have had a quick discussion with the site admins regarding some of your statements mentioned in #11365 and #11368 and we have got some replies from them that im going to list down below this message including some of the comments when we went trough the site functionality and observe what has been done so far:

A. We noted that login session started take three times longer as it weas before could you please check that.

B. Download button – not quite right as download button should be only appearing when the numbers at present if no numbers there should not be download button shown. For example i customer added 7777 in LINE filed and no any numbers appeared then no any download button should be visible.

C. We also tried to test your download created button and it does generate a file but name of the file is not quite right too. When we downloaded a file it shows Numbers and Account Number. The file name should be – Inventory day,month,year,time (Inventory-10.Oct.2023)

D. The downloaded file should contain all information that customer selected in Returns Values section. Please see Home Search task description the data should be relevant to the Return Values.

E. In return values please add the following options: “State”, “Pin Code”, “Rate Centre” (in Telita Rate Centre = Description), “Routing To” = Call Forwarding (should be selected by default) but if client decides un select Routing To options they can do so – so when customer select any of these options it should be displayed and responds generated in the download file.

F. Same for the numbers display window – please make sure that numbers header display only the information that customer selected in Return Values. Please see screen shot below: TN Status Selected and it shows in the window but Routing to option is not available in the Return Values but it also shows. So only selected options in Return Values should be reflected in the numbers display window. https://nanotel.app/wp-content/uploads/2023/10/NumbersDisplayHeader.jpg.

G. In search please change “Port Out” field to “Port Out In”

H. We no longer can see percentage loading bar could you please check or you still working on it?

L. Yes we know that Inventory Numbers data on telinta is almost empty – you can take this data from Vendors (Peerless & Inteliquent) I think you have already got these data on both portin and port out table.

M. We tried to login from Great Number Inc client and searched for all of their numbers on members home page. The search respond was 330 pages of and all pages were paged which is good. We clicked downland to generate all of the client’s numbers in to a file but in the downloaded file we could only see 17 numbers!. We know that you have not reported any task conmpletion so we can check but just letting you know that download data in file works incorrectly. Just to let you know.

N. When we logged in we could see the source code error again https://nanotel.app/wp-content/uploads/2023/10/SourceCodeError10.jpg it seems that it still comming up ;(

URGENT ISSUES REPORT

and finaly one very urgent issue reported – that site admin stooped receiving numbers notifications for some reason. I hope we did not break it while loaded any new files on the server. Just to kindly remind you that New Numbers notifications is very important function for Voip business and they warned us to be carefull with this so it works 24/7 24 hours per day but now it has stopped. The last notification come on 5th of October screen shot attached https://nanotel.app/wp-content/uploads/2023/10/Numbers-Notifications.jpg and since then we no longer seining this notifications comming to the site admin email. Could you please check this and fix it asap.

Cheers

[Mark Hanson]

in reply to: Custom Features #11369

Hello Nishit thank you for your message, it is very interesting to read your updates, for #11365 would you please advice what we can do in this case to make the job done we will address your thoughts to the seniors developer, but before please let us know what your can not do and we will discuss with team.

For #11368 i would not worry about this too much we just only need that data that displayed on our site and this data should be correct.

On both these points will discuss with with the ream and send more comments’ on that.
Please let us know about progress.

Cheers

[Mark Hanson]

in reply to: Custom Features #11364

Oh i see thats good then for download dtn, and DID numbers table is right you are correct the numbers should be displayed there and other parameters in the drop down areas and tabs we’ve got a very compact tabs under each number you can use that area for positioning other information related to the customer ID numbers, Pins and ect.

[Mark Hanson]

in reply to: Custom Features #11362

Hi Nishit could we please have the download btn in this location?
https://webmaklay.com/wp-content/uploads/2023/10/Download-Btn.jpg

[Mark Hanson]

in reply to: Custom Features #11360

in addition to #11359 there are some customer fields but we can display your API responds in to these numbers tabs so they display correct number data. It is not necessary’s to collect all these data on the site apart from those that are in the numbers tabs.

this screen just an example https://webmaklay.com/wp-content/uploads/2023/10/Fields.jpg. it could be same tab for API parameters.

[Mark Hanson]

in reply to: Custom Features #11359

I would put all these data onto TN settings page so customer can manage and see each number detail. Also if you click on any number it drops down and display number details and parameters which should be displayed in these fields https://webmaklay.com/wp-content/uploads/2023/10/Fields.jpg.

[Mark Hanson]

in reply to: Custom Features #11356

Hi Nishit im pulling out some data from #11316 message below:
—————————–
a) Active numbers are – active ones.
b) All numbers – all numbers
c) Pending Numbers – That waiting Port in or purchased but waiting for activation so not active and not added to active numbers.
d) Inventory Numbers are – DID numbers from Telinta , these are on clients but not activated and have no accounts and this why do not have pin codes. So customer can put pincodes on these numbers. Please remember that Pincodes can not be set on Telinta so pin code request for these numbers should go to Inteliquent.
———————————

So according to the above Active Numbers and DID numbers are deferent.
When customer clicks on Active numbers they should see only active numbers whereas when they click on inventory numbers they should see DID numbers from telinta that clients have as their numbers stock and thses are not activated and have no accounts and no pins.

Please let me know if that make sense.

[Mark Hanson]

in reply to: Custom Features #11354

Hi Nishit for #11342 we understood that from API we can receive the following data for download button the information can be only downloaded that are selected by the customer.

For example when customer opens up an advanced search the download button should not be at present and when customer submitted one’s request and the request displayed then download button comes up and customer can download only that information which has been generated / searched and found by the customer request.

Please let us know if we missing something here.
Cheers

[Mark Hanson]

in reply to: Custom Features #11352

In addition to #11334

It should show the list of DID numbers assigned to customer but which are not activated (no accounts). In the Telinta, they marked as DIDs (assigned to a customer).

Also Nishit could you please add to the advanced search both options – Inventory numbers and Activated Numbers one of these options must be selected otherwise it is not correct.

So far we checking and you are doing very good thank you for that!
😉

[Mark Hanson]

in reply to: Custom Features #11351

Hello Nishit thank you for your good news and updates, will report to site admin to check the search for some of your queries above we have found out: for #11334 yes the numbers display should be under the advanced search and if numbers list is big please let it be pages.

For #11341 and #11342 the download file should contain only that data which has been selected by the client on the advanced search.

For Voip Repairs 23 will address your message to the site admin for inspection;
From above messages from you when you say “Required changes regarding advance search is made”. we believe you fixed “222 2221” NXX LINE issue will check that too.

As per Custom Features job please let us know if you done any tasks so we can start testing them and reporting to finance.

Cheers

[Mark Hanson]

in reply to: Custom Features #11349

Hi NIshit thank you for the good news will keep monitoring login issue and let you know if any issues.
For search that would be great if you could fix that too.

😉

[Mark Hanson]

in reply to: Custom Features #11347

Hi Nishit we will ask the user name who was facing this issue but i think we were asking some of the users for you before do we need to fix this issue for every user?

for advanced search we got an information that the number belongs to the same user who tried to search one’s number and send us #11345 details.

Cheers

[Mark Hanson]

in reply to: Custom Features #11345

Hello Nishit thank you for your message, in #11341 , #11342 i do not think we will need to have a lot of data apart from the list of numbers exported but i have forwarded your question to the site admins and let them reply what would they like to see. I will let you once got an answer for your question.

There is a comment we received today and customers complaining that they can not access Voip and the problem is the same: – continuous source code screen that we have been fixing multiple times we also got a paid job for this issue and you said it had been fixed but it is still coming up and we have been receiving the same complain again and again.
Would you please let us know why it has been happenings?

Please see this video below from one of Voip customers.
[video src="https://webmaklay.com/wp-content/uploads/2023/10/Source-Code.mp4" /]

Second comment is more like a suggestion to your advance search development. Site admins testing some of the search options and here is what they said below:
==============================================
We tried to search a number that we know exist on telecom DB. The number contains 222-2221 digits.

So we put 222 in NXX field and 22 into LINE field and click search the number could not be found.
then we put 222 in NXX field and in the LINE field 222 but did not put “1” digit and tried to search again and result come that no numbers found.

But when we put 222 in NXX and 2221 in the LINE field then search finds our number.
Interestingly enough when we put 222 in NXX filed and LINE filed leave empty search finds all the numbers with 222 including the one we were searching for 222 2221.

Once we put any digit into the LINE fields search does not work as we want it to.
Could you please check so search can find all these variations.
===========================================
Cheers

[Author]

Posts