[Mark Hanson]

in reply to: Accounts Management #9649

Hello Nishit haven’t herd from you, have you checked the Voip access if your can start Voip Optimization works?

As per this job we are sending this to finance.
Cheers

[Mark Hanson]

in reply to: Accounts Management #9647

Hello Nishit we have updated site admin tester regarding your RAF (reported as finished) updates. The were no any issues and complains received so far. We will notify you here if any comments come about this job compaction.

Meanwhile we are bulling up a next work for you on Voip project please check this page for new tasks as they will be adding on.https://webmaklay.com/voip-optimization/

Please check if your Voip Project access is valid and let us know if any issues.
Cheers

[Mark Hanson]

in reply to: Accounts Management #9632

Hello Nishit thank you for your updates will request site admin tester
to check and get back to you if any issues.
Cheers

[Mark Hanson]

in reply to: Accounts Management #9630

Hello Nishit , thank you for your updates and sorry for late replies im not working late hours this week so reply on my day shift.

Please let us know when we can test this job and all adjustments that we mentioned on this support forum?
Cheers

[Mark Hanson]

in reply to: Accounts Management #9628

Hello Nishit thank you for updates, yes it is good idea to monitor #9624 this issue occurs while ordering via API,

for #9625

2) could you please make the form itself a bit wider so if client has got an address field long it fits in the form.
3) i see looks like customers input incorrect ZIP then.

Keep checking, so far no complains received.
Is there any more left on CSR task?
Cheers

[Mark Hanson]

in reply to: Accounts Management #9625

Hello Nishit for #9616,

1) Please make the find size a bit bigger
2) I think the dropdown forms should be bigger as some clients with large addresses field information town name, and street etc. can not fit in the row.
3) Where pin code it suppose to be zip code (which is post code)
4) We will need pin code too but currently the information isn’t correct.
5) Account number – when notification message goes to any client it has an account number this same information should be displayed here. Please note that account number is the same phone number but with “1” in the front. Also please do not forget that if the number is vanity xxx-HOME in account numbers should not be letters but only numbers.

Please check where account number data being taken from while sending to the all clients in notification email this data should be in account number.
6) number status also taken from the site: Active, Pending Activation or other.

Cheers

[Mark Hanson]

in reply to: Accounts Management #9624

Hello Nishit thank you for updates will contact site admin for #9621 b)

thank you for a) and c).
the site gets working better just a few errors found reported today,

d) When site admin activates a number purchased by reseller the notification message comes which is good but this notification missing pin code see
screen shot here: https://webmaklay.com/wp-content/uploads/2022/09/no-pin.jpg
also this status of this order not being changed to active https://webmaklay.com/wp-content/uploads/2022/09/status.jpg

this order was not done by client but trough API libraries. Could you please check why it happens is it because the number has got letters or because of API. Please Nishit let us know if you coming across any new tasks that was not codded before so we can report to finance.

Cheers

[Mark Hanson]

in reply to: Accounts Management #9620

Hello Nishit thank you for your message and updates, for #9616 yes the right link looks broken, are you able to fix it?
a) there was a different icon before looked like a profile or face but now it looks like heart in hands https://webmaklay.com/wp-content/uploads/2022/09/icon.jpg would you please put back the profile related icon 😉

Thank you Also for for your fixing some urgent issues so customers can continue working on their project.
For some reason we fixing some issues and some are still reporting back as broken:

b) Customer who is not in telinta still unable to activate their numbers, please see screen shot attached any idea why it does not work and when you test it it works? Is there anything on our end? https://webmaklay.com/wp-content/uploads/2022/09/Not-in-teelinta.jpg

c) we testing API notification but noted that numbers that are purchased trough API does not show status in Pending Activation Numbers https://webmaklay.com/wp-content/uploads/2022/09/Missing-status.jpg could you please have a look at that?

We will have a look at SCR page and consult with the team if that’s what they need, have noted long from the left hand side has this link https://excellentnumbers.com/pages/CSR.html&accountId=28 but your page is here https://excellentnumbers.com/pages/CSR.html.

Cheers

[Mark Hanson]

in reply to: Accounts Management #9615

Hi Nishit thank you for your updates, #9613 i will notify team about your repairs will check and get back to you of any issues.

for CSR page:
will find out more details about this and get back to you.
Cheers

[Mark Hanson]

in reply to: Accounts Management #9610

Hello Nishit how is all going?
here is an other urgent report come from the site admin, we can not edit expired coupon for a customer as coupon edit function is broken?

Please see this screen shot we open a coupon code page and when you click on edid coupon there is a blank page opens instead, please fix it asap https://webmaklay.com/wp-content/uploads/2022/09/Coupon-Edit-Error.jpg

Cheers

[Mark Hanson]

in reply to: Accounts Management #9608

Hello Nishit thank you for your updates and assessments, we are still checking #9605 1,2,3

for 9601: I would suggest to reveal your task on the page and we will get back to you with our comments as you may do it better that we thought.

More comments regarding some jobs you advised as fixed but still some minor adjustments require:

For notification messages orders sent from API looking like this – https://webmaklay.com/wp-content/uploads/2022/09/current.jpg

but site admin wants it as this – https://webmaklay.com/wp-content/uploads/2022/09/mustbe.jpg
Cheers

[Mark Hanson]

in reply to: Accounts Management #9604

Hi Nishit for PHP V UP Repairs, please find some more issues come today these functionalities below reported as broken or working incorrectly, can you please check and fix it if necessary:

1) EN Back End Orders status – in orders area – if admin untick box next to the envelope icon, then what ever operations made by site admin (status cahnge, pin etc) there should not be ANY notifications sent to clients BUT ONLY ADMIN MUST RECEIVE notifications. IF admin wants to notify clients about updates then admin tick the mail box and then notification goes to the client including site admin!
https://webmaklay.com/wp-content/uploads/2022/09/Notif.jpg

2) EN Back End – Activate Pending Numbers https://excellentnumbers.com/admin/index.php?ToDo=viewactivepending – Numbers status showing incorrectly, also when admin clicks on Activate Number there is nothing happening, we have tried from our end it sometime works sometime does not could you please double check.

3) EN Back End – Returns https://excellentnumbers.com/admin/index.php?ToDo=viewReturns – when admin processing returns or (putting notes, updates etc.) then saves updates there is a failure message coming up ” Unable successfully update returns” could you please fix it.

Cheers

[Mark Hanson]

in reply to: Vendors Search #9602

Hello Nishit there are more issues reported will submit them all in Account Management Job forum so we wont spread across different topics.

cheers

[Mark Hanson]

in reply to: Accounts Management #9601

Hello Nishit thank you for your message, if the page does not take PHP code that’s all fine please focus on the task and then see what areas can be customizable by admin. It is however keep codding that way so we can make this page editable by doing this way you will be prepared if any similar tasks arise in the future.

FOR YOUR Query : Do you want to display all Numbers or the Number selector drop-down like display in task screen shot(https://webmaklay.com/wp-content/uploads/2022/08/Table.jpg)? – it is a customer information page and only customers phone numbers should be there. For multiple numbers display i would rather stick to the screen from site admins.

Cheers

[Mark Hanson]

in reply to: Vendors Search #9599

Hi Nishit sorry for missing your question, the answer is the more site admin can edit the better it is. So if you make this page editable that would be great.

Cheers

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