[Mark Hanson]

in reply to: EN Repairs 22 #10441

Hello Nishit thank you for your updates, hope you have had a great weekend!
Will check your #10440 and if no issues send this job to finince.

Cheers

[Mark Hanson]

in reply to: EN Repairs 22 #10439

Hello Nishit we have received more details for your #10433

a)The browser used on the video was – Google Chrome
b)Regarding Activation Information – please see this video here it gets missing we think for those orders that are done via API https://webmaklay.com/wp-content/uploads/2023/03/Activation-Details.mp4
c) Customers who purchased numbers trough 2Checount error ( something went wrong…) https://webmaklay.com/wp-content/uploads/2023/03/2Checkoutf.mp4

VOIP ACCESS – Please find updated cPannel pass updated on your office page. Please confirm of it works now.
We need to rectify above issues to seal EN for further job developments.

Cheers

[Mark Hanson]

in reply to: EN Repairs 22 #10436

Hello Nishit thank you for your message we have requested site admin for the browser details also will check the server configs and will send some more comments about some other issues regarding customers paying for products via 2Chekcout

I will ask Andrey to request a video for more details 2 Checkout.
Cheers

[Mark Hanson]

in reply to: EN Repairs 22 #10431

Hello Nishit thank you for your updates we have re activate cPannel access and FTP as per your office page details. Please try again now voip access.

Meanwhile for your #10425 A video site admins have recorded their own video next link https://webmaklay.com/wp-content/uploads/2023/03/Error-Loading-Errors.mp4.

We creating test purchases and some areas of the site a still delay with the loading gif and some not even updating customer’s details as you can find it on the video sent to us.

Could you please fix this?
Cheers

[Mark Hanson]

in reply to: EN Repairs 22 #10426

Hello Nishit, thank you for your great updates, and video ( i wish we have a like button here),
for A and B have sent these reports to both site admins and finance.

While we checking up would you please go trough all the task and check if we wont forget anything and all of them are done (excluding CEO) task and if something needs to be finished please finished it before we locked this site up and move to voip.

By the way please check if you got all VOip accesses needed and if anything not working please kindly let us know so we can re generate new corridors for our next https://webmaklay.com/voip-upgrades-23/ job.

Cheers

[Mark Hanson]

in reply to: EN Repairs 22 #10424

Hey Jeff thanks for quick approval,

Nishit just some notes to help you out – when you will be chekcing return process please note some messages that come up while processing returns they look very ugly like : Return Item(s) from Order #….and then other message confirming

Please make them looking nice and attractive EN theme and style , frames icons etc
Cheers

[Mark Hanson]

in reply to: EN Repairs 22 #10419

in addition to #10418 A – please see the list of pending returns here #10418 https://excellentnumbers.com/admin/index.php?ToDo=viewReturns just try to click on the orders and see that there is no return information displayed.

Cheers

[Mark Hanson]

in reply to: EN Repairs 22 #10418

Hello Nishit thank you for your updates, comment for #10416,
A – could you please thoroughly check entire return process there is something going wrong with this site admins keep reporting us with multiple return issues and sending us complains that it still does not work. Also as we have heard and seen there is a return process flow is working very poor and when we logged in from a customer to process return and found that:

Some buttons not even clickable which may cause customers clicking it multiple times.
No loading globe indicating that the process is going, confirmation messages that look very old and outdated (not the EN theme, frames design ect) and other bunch of issues. Still return records are missing at the EN admin order sides.

We have already requested finance to add some funds to do this job fixing and upgrading.

B- Here is an other important complain come this morning, customers top up their account twice see screen shot below:
https://webmaklay.com/wp-content/uploads/2023/03/Topup.jpg and we now finding difficulties to process funds return.

These above very important complains we must fix it once and forever and we can not leave EN site for next phase unless both issues above A&B have fixed properly.

Cheers

[Mark Hanson]

in reply to: EN Repairs 22 #10415

Hello Nishit i would suggest to process an order via API and proceed return, probably the issue was related to the orders that are ordered trough API could you please check it?

Unfortunately we closing here will check your replies tomorrow our time.
Cheers

[Mark Hanson]

in reply to: EN Repairs 22 #10406

Hi Nishit thank you for your quick reply, in #10404 when we change contact us form we can not grant access to the EN site as you are the only assigned developer for this project. So the FE developer provides us entire email module archive and we upload it on the public html area. The archive incudes all the files including HTML prebuild templates. So will all these HTML templates be working now?

Nishit unfortunately for #10402 it is still not working i have reported to site admin and they replied immediately with screen https://webmaklay.com/wp-content/uploads/2023/03/err.jpg

Nisit we are going to finish with this job soon and start work on https://webmaklay.com/voip-upgrades-23/ where we are going to load some more tasks for you to do. So please check your VOip access so all access works for you and we can start it without delays.

Cheers

[Mark Hanson]

in reply to: EN Repairs 22 #10403

Hello Nishit well done mate for #10402!
Sure will check the contact form soon but question is -if the site admin requests some changes on the contact form or change its HTML notifications will the HTML notifications work on EN site or we need to customize the form everytime we upload updates so it sends properly formatted HTML messages?

Cheers

[Mark Hanson]

in reply to: EN Repairs 22 #10400

Hello Nishit sorry missed you #10397, we uploaded a new form as notified earlier but we can not make its notification HTML emails working properly, if you could fix it that would be great.

On this #10398 screen shot we can see new contact us module on testing page. When you saying Got the issue for mail html format, is that mean that you fixed the HTML notifications from the email contact us form?

SOME COMMENTS STARTED COMING FOR THIS JOB.

In EN admin we stopped receiving (Return Requests). We used to see a number Return Request when client created it from their client interface and we used to see such numbers return requests down in the EN Admin orders (same number) but now when customer creates his number return requests and we open that number order we no longer can see the Return Requests can you please fix it?

Here is the screen shot where return area used to be: https://webmaklay.com/wp-content/uploads/2023/03/Return-Notes-Area.jpg

Cheers

[Mark Hanson]

in reply to: EN Repairs 22 #10395

Hello Nishit, hope you have had a good rest,
thank you for your updates For #10391 yes that would be good,
and i have sent request to the site admins to test “Load More” feature.

For #10351 : a) our finance approved that work but they shifted it to the other job https://webmaklay.com/en-upgrades-23/. We just wait when we finish this task and we may go to Voip for some works and then back to EN Upgrades but still not sure will get you updated.

Meanwhile we test around this job while you working on email template and publish comments to here if any reported.
Cheers

[Mark Hanson]

in reply to: EN Repairs 22 #10391

Hello Nishit thank you for your comment in #10389, yes the FE developer embedding a HTML encoded email which is looking very good on his PC https://webmaklay.com/wp-content/uploads/2023/03/Template.jpg i wounder if we can make that working on EN and if so what do we need to do?

How is “Load More” work going on Nishit any progress around that.
I have sent all your fixed reports to the site admin hoping to hear from them next week.
These issues above stopping is from going forward hoping you can find the ways around this.
Cheers

[Mark Hanson]

in reply to: EN Repairs 22 #10388

Hello Nishit, i could finally contacted FE developer and he said that for some reason our site not formatting HTML emails he provided us a new updated from and it seems to be working fine but we can not use HTML templates, do you know why it is so? Is it related to PHP version upgrade or anything else?

Cheers

[Author]

Posts