[Andrey]

in reply to: Custom DID API Requests #14765

Hello Nishit thanks for your reply,
Your implementation plan for the Carrier Lookup API task sounds good!
Could you please confirm that you are not going to do #14762 Clause 3?

For Redis question – since opur system admin installed Redis on your request we assume you have got a bit of knowlage on how to use this Redis application.

We have also mentioned to you in here – #14762 and then when you still was not sure i have contacted system admin and we advised you in here #14675 – not sure if you missed that.

Could you please let me know if it is still unclear for you and then how were you going to use Redis server and if you experience in it?

For #14762 Refund issue as i mentioned above: – the EN team have checked it and they reported back to me that it is still the same and it is not working correctly i will ask someone to send you an other video to investigate and get back to you soon.

[Andrey]

in reply to: Custom DID API Requests #14762

Hello Nishit,
FOR REFUND ISSUE
i have sent your refund video to EN team they are going to check this again and if you did not do anything on it i suspect they will send us back their errors again. What i have asked them was to send us more detail video on whats happening when they do refund. This is why En team whanted you to refund their order (ref #14735). Let us wait for their feed back they told me that they are going to check it carefully again.

FOR NUMBER API CALLS
It has been recomended to the EN customer to check their API connectivity again and we also attached your video for them. On your video it shows that there is no number found on EN site but we belive it was a vaniti number so customers API searched it like 272 777 2277 but this number is actually 272 777 CARS and this is why there was a confusion about that. We will wait if any replies will be from the clients on your video and let you know if it happen.

FOR CARRIER LOOKUP API
Yes please let us know what you are going to do.Once you done we will add more funds to your payout depending on your resolution the sum will vary from lowest to greatest:

1. If you just remove Inteliquent provider from CARRIER API LOOKUP and leave only DATA 24/7 provider.
2. If you leave both providers but restrict CARRIER API LOOKUP daily calls to 300
3. If you create a setting tools for managing all above as we requested it in original Carrier lookup API job below:

Carrier Lookup API

About Currer Lookup API Task:
Please note that Carrier Look Up API task had some othre task requirements which have not been accomplished but job paid.

Please see these as we wanted Carrier Lookup API to have:
a) Managment Tools on Store Settings https://webmaklay.com/wp-content/uploads/2025/11/Carrier-Lookup-Tab.jpg
– it has not been done – https://webmaklay.com/wp-content/uploads/2025/11/Store-Settings.jpg
b) managment Tools on Customer Group https://webmaklay.com/wp-content/uploads/2025/11/Customers-Group-Task.jpg
– it has not been done – https://webmaklay.com/wp-content/uploads/2025/11/Whole-Sale-Group.jpg
– https://webmaklay.com/wp-content/uploads/2025/11/Customers-Group.jpg

if we would have all these above we would not get this problem now as EN site admin would deal with it without brining us all these complains.

So please finsih it all up (clasue 3 above) and we should’t get back to it again and again.

—————————————————

Please aslo Nishit we still not getting from you about Redis server whether you going to use it or not for our large amout odf data eddition – PLEASE LET US KNOW.

[Andrey]

in reply to: Custom DID API Requests #14755

Hello Nishit thank you for your reports and videos attached i have seen them and advised both customers and EN team to check your repairs.

I also asked them to send us their video IF the problem is still persist hoping that it works from their side.

Also in your message you are saying : “I am understanding the exact point where the customer is facing the issue” could you please provide more details on this if this has been fixed now or if they do something wring then what exactly they need to do.

Please let me know if you can reduce API calls for Carrier Lookup API as we need to find a budget and pay you for this extra work.

Just to remind you that Intelliquent complain about too many requests from Customers API for Currier Look up and we need to either limit their connectivity to ~300 per day or only allow them to check their carrier information from Data 24/7 only and remove Inteliquent.

Please let me know what are you going to do we will assign some budget to this works.

[Andrey]

in reply to: Custom DID API Requests #14752

Hi Nishit unfortunately i can not wait, please fix everything today, i do not know what to say to angry customer…
i will try to ask them to wait for tomorrow

[Andrey]

in reply to: Custom DID API Requests #14750

Hi Nishit why it is so hard to just say that your are still working on it, we can not even see your testings, did you see https://webmaklay.com/wp-content/uploads/2025/11/API-ERR.jpg did api people can not use your “completed” work and waiting for your refund fix for a loong time. They have problems with their clients who forcing them to refund their payments and EN site admin can not send them their refunds because of this https://webmaklay.com/wp-content/uploads/2025/11/refund.mp4

they are VERY ungry with all this jobs got paid upfont and still not working plus continues errors and complains from customers.

It is very serious man we can not hold them wating for nothing for such a long time

[Andrey]

in reply to: Custom DID API Requests #14748

Hi Nishit customers a very unhappy with this looong time not hapening anything, we can not even see you doing anything, they want me to cancell all the jobs and process refund, sorry mate we can not work that way

[Andrey]

in reply to: Custom DID API Requests #14747

Hi Nishit any updates?

[Andrey]

in reply to: Custom DID API Requests #14746

Hi Nishit we have got plenty jobs to do we need all these below complete asap:
Please see priorities:

1. Please Confirm IF Refund Issue Fixed
2. Error #14745
3. – for post #14703 => It is using Inteliquent API – for Carrier Look Up API could you please ONLY allow data 24/7 fetching and disable inteliquent will add extra funds to this small task as it is an addition to Carrier Lookup API

PLEASE IMPORTNAT EN build in carrier look up leave as it is with both providers inteliquent and Data 24/7 but ONLY for Carrier Look Up API disable Inteliquent and ONLY leave data 24/7 – this is why we would like you to keep more parameters in to API settings page so EN site admins could control this area without your involvement. If you could add Carrier API settings options to allow site admin to control which provider to use by switching in and off Inteliquent and Data 24/7 then let us know EN team will add more funds to this enhancement.

Alternatively please add 300 checks limit per day to Curreir Look Up API only – this will be an extra pay to this payout.

[Andrey]

in reply to: Custom DID API Requests #14745

Hello Nishit if you finished with Refund issue could you please check this complain from the customer who says that your Custom DID API does not work please see attached screen https://webmaklay.com/wp-content/uploads/2025/11/API-ERR.jpg

[Andrey]

in reply to: Custom DID API Requests #14743

Hello Nishit how is all going any updates on refund fixing? Is it repaired now and can we process refunds to our customers?

[Andrey]

in reply to: Custom DID API Requests #14742

Thansk Nishit! 😉

[Andrey]

in reply to: Custom DID API Requests #14740

reapeating video link to clause 11 from #14739 https://webmaklay.com/wp-content/uploads/2025/11/refund.mp4

[Andrey]

in reply to: Custom DID API Requests #14739

Hello Nishit on your video you do refund for whole the order this is why it works for you. It looks thta you missing the point here now i understand why site admin say it does not work and you sendiong videos that it is working.

Okay here is the step by step process on the video we sent to you you can see that site admin not refudning a whole order but refunding one number in an order.

this is what we need to fix below full process:

1. Please create two test numbers make them any price you want just for you easy to caclulate on refund let it be 100$ each. So both numbers will be 200$
2. Please assign a coupon code to a customer whos buing a number developer5 for example. Please create a couon code 50% off for example so easy to caclulate at the end.
3. Please write down your EN store Credit for example you have 200$ before purcase
4. Now buy these both test numbers 2×100=200 make sure that when you buy the coupon code 50% (from clasue 2)applies to your order.
5. So when you purcase use your store credit your 200$ tahts excact amout for your both numbers.
6. Because you have got coupon code 50% you sould only pay 100$ and anothre 100$ from your store credit safed as per 50% coupon that you created in (clause 2 above) this is why your total spedning wil be only 100%
7. Now lets say you bought two numbers number A and Number B so now from purchase account request a refund for Number A
8. Now login from EN admin as you are and go to EN admin home page -> Refund Requests https://webmaklay.com/wp-content/uploads/2025/11/A.jpg on this page find your Number A awaiting for refund and then in drop down under status tab click refunded and this is how problem starts.

here on the same page Refund Requests you can click on Order # you created with test numbers and refund Number A by clicking Item Refunded – this is how site account admin does.

9 NOW VERY IMPOPRTANT
Because we paid for 2 numbers 2×100 we shoud pay 200 but because of the coupon code discount we only spent 100 for bothe numbers 50% discount so we paid only 100$ so now when we refund only one number 100$ and discount 50% the refund should calculate properly – THIS IS WHERE SITE ADMIN SAYS IN DOES NOT WORK 😉 so refund should look like this:

Number A -100$
Discount coupon code# …50% off 50$
Toatal paid – 50$

Refund 50$

10. When email sent should be same caclulatins including Coupon codes deductions if applied.
SO THIS CURRENLY NOT WORKING

11. So now please see this video again and now you can see how messy it is and why they complain.
12. and finaly please check when refund fixed and properly caclulcated customer should recive their properly caclulated refunded money back to their store credit.

So when you fix refund on your store credit should be 150$ dollars which means

Store Credit 200$
2 numbers 100$ each =200$
plus coupon code 50% off you spend 100 only from your store credit
50% off is for 2 numbers worth 100 each but with discount 50$ each so because of this 50$ discount we paid 1 number 50$

Store Credit 200-100 (two numbers with discount) one number 50% we spent 100 only and our store credit become 100% before refund. When we refunded Numbr A 50% coes back to the store credit as refund and our store credit equals 150$ and Number B is the only our purcahse.

I hope it is clear now to you Nishit i gess it was my fault that i did not get you what you are missing but from your video in #14737 i realsied you are missing this point above.

Please Nishi now i hope you can fix it and please do fix it asap people are going very mad about us thinking we are dum can not fix this easy bug.

Please let me know if you still got any quesions left i will be here for about 10 mins more for your quesiosn if any.

Kind regards Andrey

[Andrey]

in reply to: Custom DID API Requests #14736

In addition to above, just incase would you please record your testing so we can see how you did if successful refunded, please also record email notification if the qty sent correct and member credit on the site

[Andrey]

in reply to: Custom DID API Requests #14735

Hello Nishit sure create an order for cheapest price and fix it asap.

I think you have already did it before and reported that refund working fine from your side but admin still face the problem with incorrect Refund calculations.

This is why EN site admin have created their own order mentioned in #14733 and also requested a refund so now you can proceed a refund for that created order Order # 27562 from that particular customer ID to find the exact issue and fix it asap. By processing the same order you may be able to re create the issue and that may give you more picture about what’s’ going on so i do not know why you still not processed that order that we have created for you. There have been 2 days already passed and you did not even processed that order we have created for you.

When you reply “have not found any issue on refund script” but in the same time you haven’t tried refunding order EN team created for you and they are waiting for you to repeat this so you may find an issue during refunding process…

EN Accounting have got multiple refund requests to be processed and awaiting for your repair so they can start refunding funds to their clients. They’re not doing it because it gets wrong deductions from their site credit and emails refund notifications as we showed you before.

So you can do your own order and test it as you say but PLEASE try refund the order we have created for you 2 days ago as you may find the core issue during refunding process.

[Author]

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