[Andrey]

in reply to: Custom Works #16106

in addition to above, i think Nishit your designer broken something on contact us page as we noted that side menues no longer wrapping and does not work and responseability of the page looks inconsistance as it displays broken bootstrap on various devices.

[Andrey]

in reply to: Messenger App #16104

Hello Dave, yes when you sent a link with new app release – frist thing we do is unistall old add and the install new, i have not even tried if two apps can bi installed but not even trying to do that. So yes everytime remove previous app and install latest.

in fact we even got a latest android mobile for testing your releases. So the problem is 100% in the code messenger on the site works great no issues but can not bring the app to finish point.

On your video i can see next box going above the keyboard but on our video you can see that text box frozen at the bottom of the screen and no chance to see it for texting and not even texting.

Are you sure you and me using same app release as we can not see any version on it.

[Andrey]

in reply to: Custom Works #16103

Hi Nishit there should not be any digital information there should be activation information message there, it looks that you have activated old shopping card option which was for digital information from the core of old shoping cart but it should not be anything like this. If you check all other orders there is an activation information about the customer.

Aslo we noted that notification email has got some links to download somthing which is very weired could you please ensure it is not get worse. We thought the CLEC orders are working but customer still complains.

Activation – yes telinta had some issues sometime ago but now it is working so should be for CLEC as well.

Thank you for letting your designer know about the contact us page image hoping we can fix it soon it is just setting an immage properly should not be a big issue.

[Andrey]

in reply to: Messenger App #16100

Hello Dave, hope you are well, im very sorry for this news but we tested the app and it is same ;( even worse this release does not even allow sending text messages …:( just see this video here https://webmaklay.com/wp-content/uploads/2026/07/FriendsAPP.mp4

[Andrey]

in reply to: Messenger App #16098

Hello Dave thanks for updates will check this release and get back to you!

[Andrey]

in reply to: Custom Works #16096

Hello Nishit thanks for the video, i checked the charges mats seems to be ok, but when we looked at the order it shows donlaodable contant message could you please advice why it is like this? https://webmaklay.com/wp-content/uploads/2026/07/dnld.jpg

We still could not activate it: https://webmaklay.com/wp-content/uploads/2026/07/CLACT.mp4

For Contact us image see how it looks on wide screen: https://webmaklay.com/wp-content/uploads/2026/07/CONTCwd.jpg
this here how it looks on mobile: https://webmaklay.com/wp-content/uploads/2026/07/CNTCTmb.jpg

i think with this image we can remove next (Contact US) as the iamge says itself and also remve dark overlay as it looks very dark image. Unless if it is hard for you ro make the image looking right you can create your own proper image that will be looking decant on the page.

[Andrey]

in reply to: Custom Works #16089

Hi Nishit thank you for update will wait for CLEC complete and check all again.
😉

[Andrey]

in reply to: Custom Works #16086

Hi Nishit, thank you for your reply, it is now clear about video, all good hoping you can cover all the points now!

yes for En task i understand the issue with our latest responsive upgrade and specific bootstrap backend, i also try to explain it to EN team and they seem to be okay for now as long as both image and CLEC issues have been fixed.

Kind regards Andrey 😉

[Andrey]

in reply to: Custom Works #16084

just noted your #16078 – thats a great news i can see it on your video it looks faster, well dome Nishit i which this page opens from our end … anywahy will leave #16081 a. for you to have a look and check back later 😉

[Andrey]

in reply to: Messenger App #16083

Hello Dave not a problem with delay, no rush at all, hoping you find the issue and fix it.
Thank you;)

[Andrey]

in reply to: Custom Works #16082

for #16079 – OH okay, i hope you guys be safe there.Any way will look forward when you can fix it all mentioned in #16081.

[Andrey]

in reply to: Custom Works #16081

Hello Nishit, thank you for your message and video, it is a good news to know that we are comming close to this job completion.

a. I have tried to login to nanotelecom.pro page but i could not open it for some reason;( i could aslo see your video you struggled with opeing this page but somhow you opened it which did not work for me;( https://webmaklay.com/wp-content/uploads/2026/07/NANOTEL.jpg

b.so by looking at your video i can not find that butifull page that you created before and which looked so nice and macthing to nanotelecom.com styles and desigh. On your video i could see old voip with no style changes that matching nanotelecom.com project:(

c. portal.nanotelecom.pro page looks nanotel.com style matching and i thing it will work that way, however i still can see some user logining issue which i experienced too. When i tried to login and failes there is no any message of what is wrong, is it a password error or capcha isse no indication on whats going on and why it is not logining in. Just looking ahead i 100% sure this issue will be brought in by nanotelecom team.

d. When you logged it to user portal – same issue as in clause b. no nanotelecom.com styles.design macthing, old voip and even logo from voip so here is an other red flag that customer may say why we should paid so much money if nothing changed…

e.from your video I can see page builder starts and it seems working on changes but again we can not see that beatifull page that you showed to us and now everthing old again and same gif image that you asked us to resize and we agreed to remove and change all styles matched to nanotelecom.com project so can not see it anymore.

At this stage we can not present this work to nanotel customer as im sure they wont be happy with it taking in account of time they wait and budget they approved.

Could you please improve these above so we can have a look at that again and if all changed and enhanced we will check inside functionality how it all works and functioning before we report as completed to nanotel team.

——————————————

An other importnat message Nishit,
EN team contacted us today and they said that CLEC invenotry orders comming trough but customers complaning that finincial part for all the orders are incorrect and they are very angree with EN admins.

1. CLEC Inventory payments work incorrectly as it still showing coupon codes but we asked you to disable them for CLEC inventory as its numbers activation cost very low just 10$ but system applies coupon codes and which is worse even adds shipping to it and all the order accountings looks very messy – please see they screen shot here: https://webmaklay.com/wp-content/uploads/2026/07/CLEC-ERROR-PURCHASE.jpg

2. Aslo even when customers paid for CLEC order numbers EN admin can not activate it from the Numbers Activation page this makes them very frustrated and they say we did not do our work well again ;(((. See this screen shot below: https://webmaklay.com/wp-content/uploads/2026/07/CLECL-ACTIVATION.jpg

3. Contact us page image looks VERY ugly it has been sqewed and squzed which makes that page looking embarasing please check it your self https://excellentnumbers.com/pages/Contact+Us.html it is very sad that EN team can not edit this page themselves as they would fix it without asking us all the time and then wait when we fix it. This also reminds us that they request was after moving to responsive theme so they can edit their pages themselves but now they can not and we also not chhanging it as they want. So could you please fix it all above.

Kind regadrs Andrey

[Andrey]

in reply to: Messenger App #16074

Hello Dave hope to hear some progress from you, meanwhile please find an other video where you can see that App crushes itself whthout even doing anything on that https://webmaklay.com/wp-content/uploads/2026/07/app-crush.mp4

I hope you can find the problem and fix it 😉

[Andrey]

in reply to: Custom Works #16071

Hello Nishit thank you for clarification, okay i will talk to Jeff and team to review this request and get back to you then.
We have updated your page today!

[Andrey]

in reply to: Messenger App #16067

Hello Dave thanks for your reply, i have added my login detils to your office page please try to login from you end.
I think somthing happeneds when members sned mulitple audio messages or video files, when user uplaods / recieves multiple audio/video files more than 7 the app crushes please check this scenario too.

One favoutr could you please not send any messages to live users you can use my login, Jully and Friend for your investigation.

[Author]

Posts