[Andrey]

in reply to: Custom Works #16420

Hello Nishit i know you still working on this project login form and other areas, but just letting you know that today customer contacted us and they know that we have moved the content to the nanotelecom.us AWS account, so they asked some questions as : – :where is the admin part” so i told them where it is and also they asked me: – “where are customers numbers” so i told them that it is in portal but we still working on it.

Then after somtime they contacted me and said that they are started tp set up their nanotelecom.com A record links to these areas and looking forward when they can test it.

However thay mentioned when they set up an A record for a portal directory the directory is not being openeing as expected and they belive that this is the issue on the site:

So when the set up an A Record for directory as portal.nanotelecom.com that should lead to portal.nanotelecom.us but when we tested it is not working please see this yourself. https://portal.nanotelecom.com and see where it goes.

i think the link not working because the previous issue that we have had with “www” was not in the address and somthing tells me that now Nanotelecom team experiencing same problem.

So could you please check these addresses issues so any way nanotelecom input will lead to the site no matter if www there or http or https there it should open their site so they can set up a links A records or whate ever they want to set it 100% worsk 😉

This project is under developement and o mentiooned that but i can see that if they aready saying about link not being A recorded we may have a very thourogh testing once you done:)

Please kindly have a look at that.

[Andrey]

in reply to: Messenger App #16418

Hello Dave, thanks for your video i will show the team your video and see what they say.

The server team say that the quees to the server slow because of the coding compexity other DB calls are fast enough and return data quickly from DB..

Anyway will check with them and let you knwow!

[Andrey]

in reply to: Custom Works #16415

Hi Nishit thank you for your reply, im glad you are now back and feeling better,
not a problem with fixing please let me know when we can test trying project.

[Andrey]

in reply to: Messenger App #16414

Hello David thank you for your reply,
would you please advice scenarious of how we are going to do full payment whithout you finishe the job?
Since you belive the issue on our site we have got investigation team to help you to find the issue so you can complete the job and get full payment.

We have got a good experts who belive the issue with your codding sedning loong DB calls and this stresses out the server. Without investigating it you can not complete the job and we can not pay you full amout of job as it is not complete and does not work.

The website do not have any issuse ppl sending messages on the web messanger without any problems from diffrent part of the globe but with your app we can not send the message even siting next door to the server 😉

I belive you should deside with your higher authorities that your code needs to be inpected and our investigation team will provide you some hints about how to finihs your work and what kind of problems around your coding connecting the app with the server.
🙂

[Andrey]

in reply to: Stripe Integration #16413

Hi Nishit thank you for your reply, i hope you are feeling better now,
i think the problem on the page showing blank related to a long time DB quereis, please let me know if you have reviewed #16375?

Also this points #16402?

[Andrey]

in reply to: Messenger App #16406

Hello Dave, this is just a quick notice that we are missing replies from you. Please find some time to respond about our messages to you above as we and our investigation team have been wating for your respond.

Just a kindly reminder that we are wating for a latest app source code from you to inspect your code VS DB gueries and queus. Hoping to hear from you today before any desition making.
Kind regards Andrey

[Andrey]

in reply to: Stripe Integration #16405

Hello Nishit how are you feeling there?
Hope you are getting better.

Just some more addition to the previous messages:
EN team more and more started complaining about the site unexpectedly showing error pages, we strongly belive that this is all related to the tiket #16390 mentioned earlier. See this screen here.

Please let me know Nishit if you need some days off we will need to get this job to somone to fix it asap, our customer being frustrated with with this and they can not work proeprly so we have to fix it.

Not much dramma with you having some days seek leave if reqire, we aslo do not want you to be stressed and overloaded with work if reqire we can assign this job to an other developer temporary and when you feel better we will find other job for you.

Please let me know.
🙂

[Andrey]

in reply to: Messenger App #16403

Hello Dave could you please send us the source code as team is awting for investigation 😉
ref #16392

[Andrey]

in reply to: Stripe Integration #16402

Hello Nishit we have finaly recived some feed back from EN team please see below:

1. Down Time task: Does not work the EN team say that blank page still appears especualy when EN team regest refund from the client account and click SUBMIT the last page not being displaid and shows blank page as if the site experience down time.
i think the problem can be one of the loong time taking DB queries that system team found during EN DB investigation

2.To reverce the site back to sandbox the EN team suggest that it is very complicated and they do not now the production wise safe option to do it they will try to figurout how to switch back to sandbox and let us know.

3.On EN regestration page both tabs Personal Details and Billing Details have a field Company Name which is compulsory to fillout. Please remove compulsory rule and allow customers to skip the Company Name to be filed out as many customers do not have companies;)

4. During regestration process, customers complain that they can not see the regestration process stages such as (loading gif, “please wait” message, or processing) could you please check that customers (some of them old) could clearly see the regetsration process is going.

[video src="https://webmaklay.com/wp-content/uploads/2026/09/reg-process.mp4" /]

Same thing when customers click “send verification email” they can not see if the verification email sent message or laoding, gif or message being sent… and ect)

Potential client waiting and then suddenly the page redirects him to the EN home page.https://webmaklay.com/wp-content/uploads/2026/09/respExp-scaled.jpg ( on this image i can see that the right hand side menu tab is not showing probably this is why customers can not see login page)

Some customers can not understand that they need to scroll the page down on their mobile and send email verification again. Some of them send email verification and because it redirects them to the home page above thy think it is not working but after some time they scrool down and see Verification Failed because it is Expired!!!

There should be more messages to make this process user friendly so customer can see that verification email send and valid for 1o mins or 20 mins. We noted that expired after 15 minuts.

Some people do not see loading giof, messages and notes they think it is nt working and then after sometime see email with verification button then they click and then it works. Please make it user friendly and clear for them.

If redirect to home page then should be seen login page like this https://webmaklay.com/wp-content/uploads/2026/09/regfield-scaled.jpg

5.When customer recived PortOut Validation Email the link leads him to this page https://webmaklay.com/wp-content/uploads/2026/09/1.jpg if you see at the tome we can see number “1” and customers also confused what it is. Can you please remove that 1;) Aslo can you please make the Number font displaid better maybe bigger font and good aligned. Buttons Approve and Reject can you please make then in a line rather than in column. Also time on the site is wrong can you please set it Eastern Time.

6. When customer clicks approve see this screen shot the pop up does not have a closing X icome is missing,https://webmaklay.com/wp-content/uploads/2026/09/approve.jpg on the same page could you please make the buttons espesually CANCEL looking better we do not like current design.

——————————–

As you can see Nishit the EN team only can check when they can and when they submit their feedback they find some other points taht suppose to be reported aftre Responsive Job for example…

Any way please fix it all as they mentioned i can see some points that were not discussed before for example how the buttons should look like so when you do your stile you did it as you think will be good looking for you so any further customisation or changes is paid task so wll add some funds to your payout.

[Andrey]

in reply to: Messenger App #16392

Hello Dave, hope you are well, woould you please send us your latest source code for our team to have a look at?
We also looking at friends account and system guys reviewing it accross, to help you out with this job to finish it as possible.

[Andrey]

in reply to: Custom Works #16391

Hi Nishit very sorry to hear you are not well, pleasetake some time to rest if reqire, aslo please let me know if you need any medications to take or buy will cover the cost of it for you up to 100$

Not a problem with replies see how you feeling will check for your replies and try to be in touch accordingly.
No dramma take a rest and then check the issue mentioned in #16388 when you able to.

Wishing you well!

[Andrey]

in reply to: Stripe Integration #16390

Hello Nishit, thank you for your reply and checking these queries,
the team’s point is that the queries to the data base should be processed for less period of time, if you check above screen shots some of the EN DB queries take up to 78,72 https://webmaklay.com/wp-content/uploads/2026/08/image-1-1.png
————–
” excellentnumbers has very slow sql query problem, and most like likely causing slowness on the actual data when query take 30 seconds, so page load will take more than 30 seconds ”

“if query takes 1 min+ then page load will be 1min+ and will stress the server out”
here are above just a few quotes from system team investigations.
——————
the EN project Db queries suggested to be improved and the good news is that there are not many f this DB queries that reqire some amandments and most of them are mentioned on the screen shots #16375.

So what they suggest is: Just review your coding structure, language you use and compexety of your scripts, see if it can mi simplified to reduce their DB connectivity speed so it takes les time to reachout the DB and as they advice it will improve overall project pages load and less server core stress and engagment.

Please let me know if you able to reduce the mentioned queries speed it will be great improvment for the project and we can request some budget for this improvment for you.

The other projects such as friends and others also under investigation and team will respond to each of the project developers with their recomendations.

Please let me know if you have any questions will try to respond to you as soon as i can.
🙂

[Andrey]

in reply to: Messenger App #16387

Hello Dave, thank you for your reply and advice yes the system team are on it and finding some long DB queries on friends account related to the codes to DB connectivity which brings some stress to the server and obviously loads the time of data trasmiting.

Since this job takes long time to develop I also letting you know that we may conduct a root invvestigation on the app source code and your encoding technic.

Thus would you please send us your developing app source code for inspection we are going to hire a specialists who will go trough this work with our system team and advice any possible confilcits that my cause this issue.

The server team confirmed that the friends hosting machine is very porweful to handeling such a small projects as we have and we belive it is all about the long time taking querries to the friends DB. So one of our developer will be assigned for this work to investigate.

So please make a copy of the app source code for you and send us an other copy which has got latest app version you generated the latets app from. The investigation team will go trough all details and provide us some feed back about possible issues that causing problems and holds this job to complete.

Kind regards Andrey

[Andrey]

in reply to: Custom Works #16386

Hello Nishit, thank you for your reply, all good! Please let me know when we can check the work:)

[Andrey]

in reply to: Stripe Integration #16385

Hello Nishit, thanks for your reply i hope you have had a good holiday, yse we are cross checking all the Db accross tthe host and if you open my screen shot attched in #16375 and message the system team queries are about EN DB not the friendss:)

[Author]

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