[Andrey]

in reply to: EN Responsive #15463

users who not cleared cache seeing this https://webmaklay.com/wp-content/uploads/2026/03/mobilefault.mp4 how come old mobile directory visabl with new template activated???

[Andrey]

in reply to: EN Responsive #15461

Since we gone on air and most of the people started clearing their cache then now you saying switching template, we can do that it is VERY bad we can not say people clear cache again later it is not profectional and impacts our reputation.

We must finish majour things today before tomorrow people are very bussy and it is hundreds and thousand users !!!!

[Andrey]

in reply to: EN Responsive #15460

Hello Nishit, depends how long it takes to repair all this, this was i keep saying to check before moving now we told team it is up and runnint and they all started checking all the site and sending us bunch of issues

this most important one that site is not available for miobile users , and according to tracker 80% of users using mobile site but this is what we see https://webmaklay.com/wp-content/uploads/2026/03/defect.jpg

if you can fix mobile site today then we can remain live and fix other things so:

1 TOP PRIORITY https://webmaklay.com/wp-content/uploads/2026/03/defect.jpg
2 PRIORITY https://webmaklay.com/wp-content/uploads/2026/03/1.jpg can you fix these both today ASAP?

[Andrey]

in reply to: EN Responsive #15457

Hi Nishit thanks for your #15455 will double check and get back to you.

Also have you tried opening responsive theme on any mobile phone?
I have got some EN feedbacks today, they reporting plenty problems,
1. Mobile site not opening on their mobiles Iphones and Android (Site can not be reached error)
2. On desk top and laptops some areas looking messy if you click any number it shows all the buttons together https://webmaklay.com/wp-content/uploads/2026/03/1.jpg,
3. Text misaligned 
4. Who cleared cache they can not open mobile site AT ALL try your self I did and it says (can not reach the site)
5. Who not cleared cache they for some reason opening OLD mobile site with VERY messy graphics
6. The meta description of the ExcellentNumbers absolutely crap and no longer showing on the google search.

These above just a few issues sedning to you for URGENT FIX

I have got some more to text later please fix these all ASAP I will send some more …

[Andrey]

in reply to: EN Responsive #15454

Hello Nishit thank you for your message Ctrl + F5 worked great on my PC will sent your recomendations to other team,
aslo about home template will not be touching it and let you know if any changes, however please please check if the banners sections works well.

Could you please advice if this one fixed https://webmaklay.com/wp-content/uploads/2026/03/bn.jpg

Also could you pelase advice if you fixed the visible numbeers prices for the guests as we reported to you earlier from quick search then advanced search…?

[Andrey]

in reply to: EN Responsive #15452

Hi Nishit the down time over, we can see some areas not showing images i guess it is banners from EN team can you please check that banners feature works accross the site as it always was https://webmaklay.com/wp-content/uploads/2026/03/bn.jpg

Still old number tabs shoing on after cleaning the cache – if we doing somthing wrong please send us a proper instructions on how to do ” hard clear”

please let us know where we can edit home page banner where is the following text : –

—————————
Premium local numbers with smart call forwarding, messaging support, and complete control — built for growing businesses.

Largest premium inventory • Easy activation • Flexible reservations • Cal…
—————————-

thanks

[Andrey]

in reply to: EN Responsive #15450

Down time in a few mins

[Andrey]

in reply to: EN Responsive #15445

Hi Nishit why on this page old number’s tabs? https://webmaklay.com/wp-content/uploads/2026/03/old-tabs.jpg

[Andrey]

in reply to: EN Responsive #15443

Thank you Nishit we can see now!

[Andrey]

in reply to: EN Responsive #15441

Hi Nishit i noted that you forgot to put EN tracker so we can monitor site activity and trouble shooting https://excellentnumbers.com/track.txt

[Andrey]

in reply to: EN Responsive #15439

Oh wow cool, Nishit that was super fast, okay what will do now could you please go trough the site and see if all works, im not going to update En team now i belive there will be feedbacks very soon.

Will also redirect support HelpDesk emails to your eamil address so you will be able to check if any complains, comments or questions come up from anyone.
Most of teh customers using mobiles for their EN operations so we will need to check if mobile version works great.

Will give a day for EN team tomorrow and if there is no complains will tell them that we have moved (as they might be bussy there) and then will send notifications to all EN members and customers and give an othre day or two for that if all good will close this job and start doing other jobs that we have plenty.

After a week or so will delete EN.CV direcotry from the machine unless you need it for your future jobs.

[Andrey]

in reply to: EN Responsive #15437

Hi Nishit if it is quick you can do now? apx in an hour we will have a downtime for 10-15 mins

[Andrey]

in reply to: EN Responsive #15435

Hello Nishit thats great thanks for #15434,
just letting you know that there is a scheduled downtime today for about 10 mins when the system is back we can go live with your responsive theme, lets hope it is all going to be smooth 😉

Any way i will message you after down time and we can start!

[Andrey]

in reply to: EN Responsive #15433

Hello Nishit, thank you for your message, for refund issue have you covered the following #15377 feedback if yes will report to EN team to test it.

Are we moving tomorrow Nishit? – we have added some funds to your overall payment – could you please create a Help Desk tab on my account page and put the link to this form so we will start gatering messages if anyone experience any issues after new theme activation tab on https://webmaklay.com/en-helpdesk/.

If you are read we can start it tomorrow, how do you think?

[Andrey]

in reply to: EN Responsive #15415

agree, let us do it next week wednsday or thursday so we all on air and you have some time before next weekend for any contengency responds, meanwhile Nishit could you please finish the rest , refund minot issues reported to you earlier
also another look before wen gone alive on EN.COM

once we are on EN.COM we are to continiew some other jobs for adoptation probably some feedbaks from EN team will need to do a support form for clients if any issues report to us and ect…

[Author]

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