[Andrey]

in reply to: Stripe Integration #16434

Hello Nishit thank you for your video and removing Company Name from compolsory and fixing these #16402.
Today we have got more complains from EN team they site was down somtime again and we have spoken to system team. They are running more detailed investigation but for now they said that EN cause multiple stresses to the hosting DB.

the main reason for this issue is Long sql queries and queries without index – could you please let me know if you can improve it? The reason for this is that if we can not do it there maybe some other developer will have to have a look at that which we all do not want.

Here are just some examples:
1. Today whet the site was loading very slow we found that the DB got very bussy loading with EN DB queries. So we treid to conect to it many times from desk top or mobile phone but interestengly enough when we open EN from a mobile we’ve suddently seen a login page from OLD mobile version of EN. Since we move the site to responsive we were very surpried that EN opened an old login page from old EN mobile site.

So we started thinking maybe this is the problem when we loading the pages some queires featching old EN mobile version mixed with responsive and this makes the laoding time more dificult and stressed.

2. En other example when we look the EN DB we can see some queries take a VERY long time to connecting and when we checked some tables we cound some of the tables are very heavy please see this here

Could you please advice do we need this table and if so can we drop it and set up a sync script for droping this table if it is over certain level. O was going to drop it myself but i was afraid to do smothing wrong that may harm any of your works. Our system team also suggested to consult with you. Could you please advice ASAP.

I think f we drop this 2.5GB table it will bring some releave for DB too.

So as above we should make EN DB very light and flowing as a fresh wind so people could use EN as they want without stress and down times this is byt the way on of the jobs we should do and reported back that it is not working mentioned in #16402

[Andrey]

in reply to: Custom Works #16430

Hello Nishit got you, thank you for your #16428, well im also not a server guru i will forward your suggestion to the system team to have a look!

How is other things going Nishit when do you think we can show your work to nanotel team?

[Andrey]

in reply to: Stripe Integration #16429

Thank you Nishit!

[Andrey]

in reply to: Stripe Integration #16426

Nishit is there any updates for #16402?
for #16412 i have adviced to customer clear all the cache to make sure they are not seeing some of the cached error page

thank you Nishit!

[Andrey]

in reply to: Custom Works #16425

Hello Nishit thank you for the goodnews fixing hidden error issue on the login page!
For .us VS .com domain as mentioned before the .com domain is the primary domain and nanotelecom customer they want to put an A Record for the AWS project so when people click on portal.nt.com address they will go to portal.nt.us customers portal page BUT on the broeser it will be shown as portal.nt.com curretny it does not work for some reason.

Could you please double check that we no lonher have any urls issues on AWS .us project as we expecting many customers coming to nt.us from nt.com site and we want that all the customers see nt.com address while they are on nt.us AWS host 😉

Kind regadrs Andrey

[Andrey]

in reply to: Stripe Integration #16424

Hello Nishit thank you for your updates,
For error code i have been also seeling loading pages are good and not noticing any error pages, bute EN site admins they always do multiple operations of the site loinging in as admin sometime they login as other customer and as they say they sometime visiting pages tens or hudreds of times and on some points when then do some refund works or logining back to En admin concole they seeing this issue.

So your #16410 and #16412. are clear i aslo can clik n site admin page and see login page well but there is still somthing behind the sceene when EN team perform multiple processes it happends.

So we will need to think of what can cause this issue im aslo with system team about the same.

[Andrey]

in reply to: Messenger App #16421

Hello Dave your video had been sent to system team for investigation, yes it seems that something is also going on the WEB side and they are going to look at that to find out.

Meanwhile can i please ask you to inspect crushihg issue mentioned in this ticket

Once fixed could you please prepare IOS copy of the app for testing and if no crushing or other (non server related issues) we will need your APK source code and hopefully close this job.

Kind reagdrs Andrey

[Andrey]

in reply to: Custom Works #16420

Hello Nishit i know you still working on this project login form and other areas, but just letting you know that today customer contacted us and they know that we have moved the content to the nanotelecom.us AWS account, so they asked some questions as : – :where is the admin part” so i told them where it is and also they asked me: – “where are customers numbers” so i told them that it is in portal but we still working on it.

Then after somtime they contacted me and said that they are started tp set up their nanotelecom.com A record links to these areas and looking forward when they can test it.

However thay mentioned when they set up an A record for a portal directory the directory is not being openeing as expected and they belive that this is the issue on the site:

So when the set up an A Record for directory as portal.nanotelecom.com that should lead to portal.nanotelecom.us but when we tested it is not working please see this yourself. https://portal.nanotelecom.com and see where it goes.

i think the link not working because the previous issue that we have had with “www” was not in the address and somthing tells me that now Nanotelecom team experiencing same problem.

So could you please check these addresses issues so any way nanotelecom input will lead to the site no matter if www there or http or https there it should open their site so they can set up a links A records or whate ever they want to set it 100% worsk 😉

This project is under developement and o mentiooned that but i can see that if they aready saying about link not being A recorded we may have a very thourogh testing once you done:)

Please kindly have a look at that.

[Andrey]

in reply to: Messenger App #16418

Hello Dave, thanks for your video i will show the team your video and see what they say.

The server team say that the quees to the server slow because of the coding compexity other DB calls are fast enough and return data quickly from DB..

Anyway will check with them and let you knwow!

[Andrey]

in reply to: Custom Works #16415

Hi Nishit thank you for your reply, im glad you are now back and feeling better,
not a problem with fixing please let me know when we can test trying project.

[Andrey]

in reply to: Messenger App #16414

Hello David thank you for your reply,
would you please advice scenarious of how we are going to do full payment whithout you finishe the job?
Since you belive the issue on our site we have got investigation team to help you to find the issue so you can complete the job and get full payment.

We have got a good experts who belive the issue with your codding sedning loong DB calls and this stresses out the server. Without investigating it you can not complete the job and we can not pay you full amout of job as it is not complete and does not work.

The website do not have any issuse ppl sending messages on the web messanger without any problems from diffrent part of the globe but with your app we can not send the message even siting next door to the server 😉

I belive you should deside with your higher authorities that your code needs to be inpected and our investigation team will provide you some hints about how to finihs your work and what kind of problems around your coding connecting the app with the server.
🙂

[Andrey]

in reply to: Stripe Integration #16413

Hi Nishit thank you for your reply, i hope you are feeling better now,
i think the problem on the page showing blank related to a long time DB quereis, please let me know if you have reviewed #16375?

Also this points #16402?

[Andrey]

in reply to: Messenger App #16406

Hello Dave, this is just a quick notice that we are missing replies from you. Please find some time to respond about our messages to you above as we and our investigation team have been wating for your respond.

Just a kindly reminder that we are wating for a latest app source code from you to inspect your code VS DB gueries and queus. Hoping to hear from you today before any desition making.
Kind regards Andrey

[Andrey]

in reply to: Stripe Integration #16405

Hello Nishit how are you feeling there?
Hope you are getting better.

Just some more addition to the previous messages:
EN team more and more started complaining about the site unexpectedly showing error pages, we strongly belive that this is all related to the tiket #16390 mentioned earlier. See this screen here.

Please let me know Nishit if you need some days off we will need to get this job to somone to fix it asap, our customer being frustrated with with this and they can not work proeprly so we have to fix it.

Not much dramma with you having some days seek leave if reqire, we aslo do not want you to be stressed and overloaded with work if reqire we can assign this job to an other developer temporary and when you feel better we will find other job for you.

Please let me know.
🙂

[Andrey]

in reply to: Messenger App #16403

Hello Dave could you please send us the source code as team is awting for investigation 😉
ref #16392

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