[Andrey]

in reply to: EN Responsive #15437

Hi Nishit if it is quick you can do now? apx in an hour we will have a downtime for 10-15 mins

[Andrey]

in reply to: EN Responsive #15435

Hello Nishit thats great thanks for #15434,
just letting you know that there is a scheduled downtime today for about 10 mins when the system is back we can go live with your responsive theme, lets hope it is all going to be smooth 😉

Any way i will message you after down time and we can start!

[Andrey]

in reply to: EN Responsive #15433

Hello Nishit, thank you for your message, for refund issue have you covered the following #15377 feedback if yes will report to EN team to test it.

Are we moving tomorrow Nishit? – we have added some funds to your overall payment – could you please create a Help Desk tab on my account page and put the link to this form so we will start gatering messages if anyone experience any issues after new theme activation tab on https://webmaklay.com/en-helpdesk/.

If you are read we can start it tomorrow, how do you think?

[Andrey]

in reply to: EN Responsive #15415

agree, let us do it next week wednsday or thursday so we all on air and you have some time before next weekend for any contengency responds, meanwhile Nishit could you please finish the rest , refund minot issues reported to you earlier
also another look before wen gone alive on EN.COM

once we are on EN.COM we are to continiew some other jobs for adoptation probably some feedbaks from EN team will need to do a support form for clients if any issues report to us and ect…

[Andrey]

in reply to: EN Responsive #15413

Yes did it it works looks like my messaeg #15411 gone fast and missed by you:)

[Andrey]

in reply to: EN Responsive #15411

Oh Nishit i hav cleared cache and now it shows as we asked.
I’m a bit worry for switching the site now what if somthing got broken that EN site admin will find and we are all on weekend? Can we do it next week what do you think?

you know before weekend a bit scarry 🙂
please advice

[Andrey]

in reply to: EN Responsive #15410

Hello Nishit thank you for the good news, thats great, i just open the site but the banner seems to be the same and phone number still tech city on the phone graphic:( can you please check?

[Andrey]

in reply to: EN Responsive #15408

Hi Nishit for #15407 1 and 2 okay!

Yes unregistered users must not see the prices across the EN site, also please check the prices are not visable for unregsitered users on all the searches advanced search or anywhere else.

Curently if unregistered users got to quick search and search any number the system forward them to the advaced search page and then prices become visable – this needs to be fixed.

[Andrey]

in reply to: EN Responsive #15406

Hello Nishit, thanks for #15405, also thank you for testing template on EN.COM im glad we do not have any issues with swicthing on / off templates this is very good so again appretiate your effort on this.

EN team checked again EN.CV theme and they are happy almost with everything but still some minor adjustmenst they asked us to do before migrating and here are these points below:

BANNER ADJUSTMENTS

1. On the picture https://excellentnumbers.cv/templates/Bootstrap/images/banner-img-1.png phone – please change this number 1-800-TECH-CITY to 1-877-440-0000
2. Please remove “Toll Free” from Premium Local and Toll Free Numbers – and only leave Premium Local Telephone Numbers

QUESTION – Can the EN site admin edit the banner by themselfs in the future.

PROBLEM FOUND ON EN.COM
As you know unregistered members should not see prices on numbers bu if unregistered members click on Advanced Search or Quick Search and it takes customers to Advanced Search page then unreagistered customers can see prices there please fix it.

So please Nishit fix what needs to be fixed on your #15405 and above and we can move. Please find the best time for you when to move so you will be accessable if any majour issues to fix them. Aslo i would recommend you to do it before weekends so probably from monday because i do not think you can finish everything today and then we wil only have day or two for migration not sure if it is enopugh for you…but please let me know.

Thank You

[Andrey]

in reply to: EN Responsive #15404

Hello Nishit well done great testing no one even recognized you were testing it.
I have got some discussions with EN team will get back to you with more details.
🙂

[Andrey]

in reply to: EN Responsive #15402

Can you try now CV cPanel? please let me know if you accessed

[Andrey]

in reply to: EN Responsive #15400

thank you Nishit please let me know how it all worked and if you found any issues, please check all the pages.
If any issues that reqire time to addjust them roll back to old template.

If no isssues please try to buy a test number makes sure that customers can buy numbers, aslo try to register if customers can register.

Please aslo let me know if you have corrected refund task.
Will check back later with you 🙂

[Andrey]

in reply to: EN Responsive #15396

Hello Nishit thank you for your message,
you are PARTIALY replying to my #15322:

what about #15322 2, and 3 clauses? is it all done!

since the migration is not complicated process please start migration at for your reminder and suitable time but after 02.00 AM US TIME (at night). Before activating please do nessasary backups of the files that are going to be replaced if any. Please let me know when are you going to activate your template.

I like your important suggestions.
We are planning to sent a mass notification to all EN.COM users once your responsive theme has been activated and confirmed 100% functioning.

HOWEVER i agree with you we are already thinking about creating a direct support page between EN.COM customers and us.
To do so we wil need to create a support page on EN.COM portal here https://excellentnumbers.com/admin/index.php?ToDo=createPage. Technical Support

the Technical Support link should be added as a Technical Support tab here https://excellentnumbers.com/account.php .
the support page shoud contain the following form fileds for EN.CUSTOMERS;

First Name
Last Name
Email Address
Confirm Email Address
Country, State

Company
Phone Number
Do your have an account on EN Yes / No tick box
Device Used (mobile phone , model, Desk Top OS browser details)
Text box to describe the issue experienced so we could reproduce it.

File to attach ( just allow jpg,png, txt)
Sent button.

The email copy should go to support@excellentnumbers.com and we helpdesk@webmaklay.com
The fields will help us to gather issue information what we need.
Please let me know if it make sence?

[Andrey]

in reply to: EN Responsive #15394

Hi Nishit would you please advice,
A. if the ponts mentioned in #15322 all done.
B. How long will that take to migrate

you mentioned that it is a switch on/off process if point A. yes can we try to activate your responsive layout on EN.COM we just want to see how it is going to work.

If all work well we may stay there and start deep testing
If not then we quickply switch off amf on back to old theme.

Please advice.

[Andrey]

in reply to: EN Responsive #15393

Hi Nishit thank you for your message, will check again and let you know!

[Author]

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