[Andrey]

in reply to: Maseter Port Out PIN #13782

Hi Nishit we have got some othre people tring to help you to find the issue please find the list of DB logs that slwoing down broser as taking time to respond please check this doc attached https://webmaklay.com/wp-content/uploads/2025/04/dbsw-logs.txt.

would you please let us know about your investigation details any updates on #13773 and #13775 we have sent you multiple pages that litraly criusshed and not working. please let me know if any thing fixed since 24th April?

[Andrey]

in reply to: Maseter Port Out PIN #13779

Hi Nishit there is no numbers for API errors our customers who use our API library can not order numbers from our EN site you can see error here https://webmaklay.com/wp-content/uploads/2025/04/Reseller-API-logs.jpg,
please let me know if you can trouble shooot and fix it asap?

[Andrey]

in reply to: Maseter Port Out PIN #13777

Nishit EN primary reseller requesting numbers from EN and reciving errors https://webmaklay.com/wp-content/uploads/2025/04/Reseller-API-logs.jpg they can not order numbers form our site please fix it asap, this can be also slowing down browsing, please let us know if you keen to work we are not hearing anything from you?
thanks

[Andrey]

in reply to: Maseter Port Out PIN #13776

Hello Nishit any updates on above #13773 and #13775 we have been checking the site nothing from above seesm to be not even touched? We would like you to understand the seriouness of the issue and please let us know if you able to cope with that?

[Andrey]

in reply to: Maseter Port Out PIN #13775

in addition to #13773 please find this screen shot:- https://webmaklay.com/wp-content/uploads/2025/04/Brands-scaled.png

Remember we were talking half week about the site not being ablle to generate new brands when site admin adds new brands. Today people told me that it was always working and it is generating new brands everytime when site admin tried to create som tests.

All these test brands are created on mobile and automaticaly added to the site as per site previous SC structure ( as Jeff explained here) https://webmaklay.com/forums/topic/matching-numbers/page/5/#post-13716.

So it still works on mobile site but for some reason not workin on desk top….
any way we have areay added this task to this job hopefully we can fix it and no loner going back to this.

[Andrey]

in reply to: Maseter Port Out PIN #13773

Hello Nishit well done mate, i can see the site loading about 15-20sec less but still very slow, i will try to do somtning as well and will check if it help.

Meanwhile here are some more errors ppl sending to us and sugesting to resolve as it may be potential slow browsing cause:

A. This job stats we done with you – but it is not working see here: https://excellentnumbers.com/admin/index.php?ToDo=ViewApiStats

B. Most importantly – see these pages below here they generate thousands of API errors if you open here https://excellentnumbers.com/admin/index.php?ToDo=systemLog you will see thousnads of error logs being generated tens per minute and already staffed up with 257084 pages of errors. By the way the flash data button that you made does not work as well….Have you investigated that?! https://webmaklay.com/wp-content/uploads/2025/04/Reseller-API-logs.jpg

C. An other issue ppl finding and say: “Is your developer aware about this here” customers not ordering trough their API library and company loosing money and this actually can be an other majour reason for the site being loaded extreemly slow: https://webmaklay.com/wp-content/uploads/2025/04/Telinta-API-Logs.jpg all site is in errors no wonder it almost crushed. All these jobs above we did and paid money.

D. Also since we have got an issues with PeerLess you can temporary disconnect it from the site (do not remove the script) but just temporary disconnect if if EN sends any in or out requests: https://webmaklay.com/wp-content/uploads/2025/04/Peerless.jpg

All these and other suggestions have been sent to us not even developers but they are all asking me if we actualy doing anything to resolve this matter.

Please Nishit fix it all asap and i think the site will get back to normal.

As i have said i will also do somthing now that ppl sugested to me as no one can access EN backend since you are on it and investigating this issue.

Kind regards Andrey

[Andrey]

in reply to: Matching Numbers #13768

Nishit will leave it to you hopefully you will find the problem today, you have got full site back up where you can compare some scripts. Aslo as we all noted back end loading good but front end slow.

The front end usialy loads many images and Java scritps also i remember we wehere doing a job when site numbers image should be feathing the only one default image please also check if it works.Each page has multiple numbers and images hopefully it is not multiple immages but the default image as per job we did before. Well i bed you have got a plan to get that sorted asap.

[Andrey]

in reply to: Matching Numbers #13767

as per dayly tracking our discussion on 09th of April was here https://webmaklay.com/forums/topic/matching-numbers/page/2/#post-13644, there were some FTP issues back then but i do not think thta somthing has happened with FTP system ppl checking server 24/7 and can not find anything, try to remember mayby you were using a file manager and uploaded some scrips or Javascripts .

System team is going to do some analysis regaidng this matter as well.

[Andrey]

in reply to: Matching Numbers #13766

Hi Nishit the matching numbers job removal did not help unfortunately it is still very slow loading,
here is what system team sent to me about the dates when site slow loading issue started please see these screen shots.

The IP change was on 27 February.
So we will need to check back what has happened after April 9, 10 what ever loaded on the site can be potentail reason for this problem

[Andrey]

in reply to: Matching Numbers #13761

Hi Nishit please find full site back up in public_html directory, the back up is from January this year.
Please be carefull this back up for you just to inspect and compare some files, which may help you to detect some issues that are now broken. Please do not break anything ppl on the project having funds and numbers an other important information that can not be lost

[Andrey]

in reply to: Matching Numbers #13758

Do you have any site back ups with you? Do you want me to send you a site back up from latest days?

[Andrey]

in reply to: Matching Numbers #13755

do you have any software to check why front end loading slow and back end better whats been hapening at the customers area?

[Andrey]

in reply to: Matching Numbers #13753

we just wanted to check when is the latest API request had been happened between EN and API customers and found that API stats aslo not working https://excellentnumbers.com/admin/index.php?ToDo=ViewApiStats

[Andrey]

in reply to: Matching Numbers #13752

please let me know if you got any plans for this issue resolution? What are you going to do? Do you have any backups to resore files if you struggling to repair site loading? If so what is the lates back up do you have? We must repair it as soon as possible.

[Andrey]

in reply to: Matching Numbers #13751

Hi Nishit, i can not open your links in #13748 it says out dated link, i would suggest to leave everything now and fix website loading urgently ppl not happy they are loosing money and customers can not order numbers trough API these two HUGE issues making our customers very stressfull and angry.

We working on the project but site keeps crushing every day ppl complain about somthing are you able to resolve this situation?

[Author]

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