[Andrey]

in reply to: EN Responsive #15396

Hello Nishit thank you for your message,
you are PARTIALY replying to my #15322:

what about #15322 2, and 3 clauses? is it all done!

since the migration is not complicated process please start migration at for your reminder and suitable time but after 02.00 AM US TIME (at night). Before activating please do nessasary backups of the files that are going to be replaced if any. Please let me know when are you going to activate your template.

I like your important suggestions.
We are planning to sent a mass notification to all EN.COM users once your responsive theme has been activated and confirmed 100% functioning.

HOWEVER i agree with you we are already thinking about creating a direct support page between EN.COM customers and us.
To do so we wil need to create a support page on EN.COM portal here https://excellentnumbers.com/admin/index.php?ToDo=createPage. Technical Support

the Technical Support link should be added as a Technical Support tab here https://excellentnumbers.com/account.php .
the support page shoud contain the following form fileds for EN.CUSTOMERS;

First Name
Last Name
Email Address
Confirm Email Address
Country, State

Company
Phone Number
Do your have an account on EN Yes / No tick box
Device Used (mobile phone , model, Desk Top OS browser details)
Text box to describe the issue experienced so we could reproduce it.

File to attach ( just allow jpg,png, txt)
Sent button.

The email copy should go to support@excellentnumbers.com and we helpdesk@webmaklay.com
The fields will help us to gather issue information what we need.
Please let me know if it make sence?

[Andrey]

in reply to: EN Responsive #15394

Hi Nishit would you please advice,
A. if the ponts mentioned in #15322 all done.
B. How long will that take to migrate

you mentioned that it is a switch on/off process if point A. yes can we try to activate your responsive layout on EN.COM we just want to see how it is going to work.

If all work well we may stay there and start deep testing
If not then we quickply switch off amf on back to old theme.

Please advice.

[Andrey]

in reply to: EN Responsive #15393

Hi Nishit thank you for your message, will check again and let you know!

[Andrey]

in reply to: Messenger App #15391

Hello Dave today i have recived this messaage, i hope it is not somthing that you’ve been doing from your app works end
https://webmaklay.com/wp-content/uploads/2026/03/pusher.jpg so we wont make everything worse…

just to keep you informed

[Andrey]

in reply to: EN Responsive #15389

Hello Nishit tahnks for your reply,
yes please fix the mobile regestration it should be working as usual i have no idea why it has topped working and people can not register from mobile side.

it can not break by itself it aways worked so please check the previous work you did on mobile which may affected mobile regestration process we shoud only repair and improve the EN project but not break En team awlasy find somthing that has got broken.

Responsive Bootstrap design – Nishit no one going to test your work we expect the theme works in a great order.
Please confirm if your checekd this part:

—————————————–#15322
Please double check that all these areas below will be 100% functioning and capible with your responsive layout:

1. We still can not see your template it here (maybe after migration) https://excellentnumbers.cv/admin/index.php?ToDo=viewTemplates
2. Add edit rename pages https://excellentnumbers.cv/admin/index.php?ToDo=viewPages
3.Please ensure all the banners short codes ar in plase https://excellentnumbers.cv/admin/index.php?ToDo=viewBanners

please double check that all site admin console is adoptable for your new theme.

These will be 100% checked by EN team and crew.
I was going to check your header and footer files on templates directory but could not find in here https://excellentnumbers.cv/admin/designmode.php?ToDo=editFile&File=default.html&f=a if it is going to be there after migration thats fine if not please make sure we are ready for migration.
———————————————#15322

When we migrate all your theme shoudl work as other templates on EN design side. This is why i remind you that your Responsive Template shoudl be functioning as a template when we switch it it just replace the old template by new one and all the functionalities should be as they are.

When we migrate the EN team not going to test your new template they simply start working on it and if somthing wont work that will be a big issue.

I try help you and check your new responsiive theme from my point of you just to avoid any major new miss but i again im also not a tester.

Please check your work so everythigg works 100%.

There amybe some minor adjustments it is not alright but if we adopt new theme to the new working En project suoer fast it is okay. All the other core and main functinalities should work 100%.

First think when we move the EN team will hilhly likley start checking all the points mentioed in #15322 and start creating new widgets, pages, menu and ect.,,, so please you got save on those. will come back to this after mobile regestration fixed.

thank you.

[Andrey]

in reply to: Messenger App #15387

Hi Dave just to let you know that i could see your messages on Jully’s chat, when i tried to view what you sent my old app crushed imiddetly wighout even any chance to see what is on Jully’s chat. Im thinking maybe it is because of the amout of the data or maybe bacause i tried to open it with my very old app. Just to let you know so you may need to check this issue before generating a new app.

[Andrey]

in reply to: EN Responsive #15386

Hi Nishit it seems that your #15371 (fixed regestration form)was regarding the dectop only and EN mobile version regestration form still not working and many customers trying to register now but from their mobiles and it is not working ;(.

Well let me remind you about the customers and EN team:
all of them are SUPER BUSSY people, some of them and their customers are retired and old some of them wearing reading glasses and do not have computer literacy.

If you look at the video in #15385 people spent so much time when they try to register on EN project and it is very hard for them to figure out which filed not fileed and why regestration buttons are not procceed further they are getting very stressed and angrree why they can not do some easy steps taht supposed to be very simple.

So they address their frustration to EN team and EN team reporting back to us and wondering why we still cannot fix it and make it user friendly.

We hear some questions like: – “are you guys checking the process it self do you see that it is not user friendly and why you can not fix it?” ; ” are you able to cope with this job or we better hire somone else?” this kind of messages should be recieved as a high priority and even warning.

That means if you Nishit not 100% finished somthing and saying that it is complete this is not the way we want to go. Im also not tester and we do not want to hire a tester as it will affect your payout.

If you do somthing before reporting completed please make sure, DOUBLE , TRIPLE cheeck if the work is done, yes it is good to record a video from your side that it is working. Unfortunately i could not test EN mobile version and this seems to be still not done and regestratio process not working from EN.COM mobile.

Yes im looking forward when we migrate new EN.CV to EN.COM and we no longer going to use old EN.COM mobile version, but in order to move there we MUST be sure all working 100%.

From your #15381 i assume that EN.CV not even ready to migrate yet so we doing same mistakes again and again ( reporting complete job when it is not) .

Please Nishit be very carefull with this as it is very serious we do not want to loose you and we trust your proffesionalism but we can not make our customers feel sad.

So please FIX registration form on EN.COM both desk top and mobile. When im saying FIX on EN.COM decktom i mean it is working but when customers filliout the form please make it clear which filelds not complete so new EN members can see what to fill out which area not filled out if it is state make that field SHINE RED and message that somthing lime YOU MISSED THIS fealed to fillout please complete SO ALL THE PEOPLE can see hhat filed is missing and that feald hilights so IT IS 200% clear what is missing to proceed and complete with regestration, same on EN.COM mobile, and when we migtare IT iS ALL WORK on NEW RESSPONSIVE theme.

Will add more funds to your payout later on if you do it quickly.
THIS IS URGENT new EN customers want to register to pay money to EN so they can continiew trust you and PAY you

it is impornatnt now once this 100% done we can continiew further.

[Andrey]

in reply to: EN Responsive #15385

Hello Nishit thanks for your reply,
i was checking your EN regestration process repair before reporting to EN team and i could create an account on EN project and then asked EN team to check if it works for them.

They said that somone who wnated to create an account on EN still could not create an account on EN site for some reason, then one of EN teams tried to check the process and record it on the video. As you can see attached video they could not signup on EN site too.

Could you please check what’s going on and why they still can not create accounts but we can?
See video here https://webmaklay.com/wp-content/uploads/2026/03/rego.mp4

[Andrey]

in reply to: Messenger App #15383

Hello Dave, we have reactivated users access please let me know if all works now from your end.
😉

[Andrey]

in reply to: Messenger App #15379

Hello Dave we have reactivated your cPannel access so you can now upload new app if it is fixed and ready to be tested.
🙂

[Andrey]

in reply to: Messenger App #15378

Hi Dave thanks for #15376,
the credentials have expired due to loss connection with you as we did not hear from you for a loong time and you were not responding to us and did not say that you are going to be absence.

Lucky you got back to us so we did not request refunds…
Will reactivate your access soon, please check new app for a few times so everything we have been reporting to you covered and complete.

🙂

[Andrey]

in reply to: EN Responsive #15377

Hello Nishit, your #15375 screen is correct you do not need to photocopy it again as we have already attached this copy for you and draw errors that still persist during the refund process.

The job # we have sent to you is just for your reference so you can open it for your investigation if necessary. The refund issue happens not only for this particular job but in refund process.

We can see significant breack trough with your Refund repair and it has started working a way better, thank you for this Nishit. You just need to apply some minor adjustments for it. If order has got more than one number and customer wants to refund only one number the refund should calculate properly;

Here is an example for your better understanding:

ORDER A
COUPON DSICOUNTS: 50% off
NUMBER 1 – Value 100
NUMBER 2 – Value 100
NUMBER 3 – Value 100
TOTAL CHARGES – 300

Since 50% coupon applied customer paid 150 (50% off)
So each number value become 150

If customer requested refund for for NUMBER 1 only and since we have got 50% discount for ALL ORDER then each number cost become 50 for each number and we only return 50$ back ONLY FOR NUMBER 1

and charge only 100 for the ALL ORDER.
and once refund applied the TOTAL CHARGES PRICE SHOULD DISPLAY that refund deductions and send correct information to the client and record in the system.

1. In your order discount figures not being updated in TOTAL CHARGES
2 Also discount notes should be in red color
3. Discount caclulations should be rounded as it was in the system if 134.9994 = rounded to 135 in the notes section here https://webmaklay.com/wp-content/uploads/2026/03/Refund.jpg

This should be easy to fix:)

Please also check/fix responsive comments and most importantly #15322 – your responsive template has got all the short codes for banners, pages etc please refer to #15322

THEN WE MIGRATE to EN.COM test and close this job.
Please let me know if still any more questions.
🙂

[Andrey]

in reply to: EN Responsive #15374

Hello Nishit, thanks for your reply

for “Please open the IN28091 order on the EN” – referes to the order nummber if you can find the order number IN28091 you will see where we taken this https://webmaklay.com/wp-content/uploads/2026/03/Refund.jpg screen shot from.

for The issue is that the total charges $699.98 – 50% – the refund works but sligntly wrong – the total sum should include coupon code too. In this case with order IN28091 the coupon code was 50%.

for Also, did you make any changes on the office page related to payments – yes we have trasnfered some money to you on 3rd of March 2026 you can see transaction ID there.

Please Nishit let us finish all issues and migrate.
Kind regards Andrey:)

[Andrey]

in reply to: EN Responsive #15372

Thanks Nishit will check and get back to you.
Please can you finish the rest of points mentioned earlier!

[Andrey]

in reply to: EN Responsive #15370

Thank you Nishit will check it tomorow.
Please test it before you gone make sure you can register an account on EN.COM, just put test everywhere for username email and so on so we can see you fixed it and regestration process works. When we see test user come up we will aslo test it and register some users.

[Author]

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