[Andrey]

in reply to: Custom Ban (Notify) #13548

Hi Nishit i can see your screen shot it shows that it is working but please see this video from our side ;https://webmaklay.com/wp-content/uploads/2025/03/customban.mp4

[Andrey]

in reply to: Custom Ban (Notify) #13543

Hello Nishit i have just cheked both error https://ibb.co/bjwdJ1Ly and ban both not working, still showing error and not banner when loggining in from banned user ;(

[Andrey]

in reply to: Custom Ban (Notify) #13538

Hello Nishit we have tried to login from this user and could see nothing ;( There was a blank page loading continiewsly and then it has opened after somtine on the https://excellentnumbers.com/account.php page, could not see any thing unfortunately. Can you please double check.

Aslo can you please fix this https://ibb.co/bjwdJ1Ly issue as well, i have no idea why it has got broken any idea?
Will check back again soon.
Kind regards ANdrey

[Andrey]

in reply to: Custom Ban (Notify) #13536

Hi Nishit, thank you for good news, will be looking forward for testing.
kind regards Andrey 🙂

[Andrey]

in reply to: Custom Ban (Notify) #13533

Hi Nishit, let us make it simple now, just create one banner template here https://excellentnumbers.com/admin/index.php?ToDo=createBanner – in the section Display for: add parameter Banned Customer. Lets call it Ban Customer banner and this is only the benner will be displaied for banned customers.

Just one thing: – In the banner content please create a tag for [user name] so this can triger all the user names who’s banned. If user Anton banned same content for Anton name if user Zack banned it should trriger user name with one tag [user name].

============Template Example===============
Dear [user name], this is a curtesy reminder that your account gone overdifted. To topup your account please procceed to your banking page https://excellentnumbers.com/categories/Banking/ to avoid service ineruption.

Thank You
=============================================

with this temlate above the message will be addressed to any customer if [user name] = EN portal user name.
Kind regards Andrey 😉

[Andrey]

in reply to: Custom Ban (Notify) #13530

Hello, thank you Jeff, Nishit how is all going with you any questions so far?

[Andrey]

in reply to: Custom Ban (Notify) #13528

Hello Nishit we will need to update some server settings for IP to make FTP working will let you know when it is done,
tif you finding any errors please fix it unless it is somthing that site admin needs to change.

regards Andrey

[Andrey]

in reply to: Custom Ban (Notify) #13526

thanks Nishit will ask somone to help me tomorrow please use cpannel file manager for today:(

[Andrey]

in reply to: Custom Ban (Notify) #13523

can you please send me your IP?

[Andrey]

in reply to: Custom Ban (Notify) #13520

restarted FTP and updated pass could you please try now?

[Andrey]

in reply to: Custom Ban (Notify) #13518

hello Nishit please try now FTP

[Andrey]

in reply to: Custom Ban (Notify) #13514

Hello NIshit we have re activated your EN side access please try and confirm if all good now.
Kind regards..

[Andrey]

in reply to: Custom Ban (Notify) #13512

Hello Nishit thanks for that, i have checked it and i can see it is better now but i have asked site admin to check it and get back to us with their feedback. To be honest they reported us multiple issues but some of them we havn’t even done so i explained them that we did not do some works so we may do it after this job.

So now if no reply from Peerless let us do the Custom Ban wok and then will continiew with othre jobs.
Please let me know if you have any quesions or doubts about the work will try to respond to you as soon as i can 😉
Kind regards Andrey

[Andrey]

in reply to: Custom Ban (Notify) #13510

Hi Nishit thanks for your message yes please we need to fix the errors and report back to customers

[Andrey]

in reply to: Custom Ban (Notify) #13498

Hello Nishit thank you for your message, yes first part you understood right. As per second part you do not need to create any modules there but site admin can create a banner for this Custom Ban option so this banner will be displaying relavant information for such banned user.

Aslo we have been recieving some complains about some works that you have repported as compleated but they do not work.
First complain come today regarding File Download job https://webmaklay.com/voip-file-download/ your job is not working. When site admin logges out from one user to an othre user the members portan not fully signout from previous customer and display incorrcet information which is very messy

Secod Erro is download file – Everytime customer clicks download numbers error shoing up on the page please see this video here: -https://webmaklay.com/wp-content/uploads/2025/03/Downlaod-File.mp4 can you please fix it?

[Author]

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