[Andrey]

in reply to: Maseter Port Out PIN #13773

Hello Nishit well done mate, i can see the site loading about 15-20sec less but still very slow, i will try to do somtning as well and will check if it help.

Meanwhile here are some more errors ppl sending to us and sugesting to resolve as it may be potential slow browsing cause:

A. This job stats we done with you – but it is not working see here: https://excellentnumbers.com/admin/index.php?ToDo=ViewApiStats

B. Most importantly – see these pages below here they generate thousands of API errors if you open here https://excellentnumbers.com/admin/index.php?ToDo=systemLog you will see thousnads of error logs being generated tens per minute and already staffed up with 257084 pages of errors. By the way the flash data button that you made does not work as well….Have you investigated that?! https://webmaklay.com/wp-content/uploads/2025/04/Reseller-API-logs.jpg

C. An other issue ppl finding and say: “Is your developer aware about this here” customers not ordering trough their API library and company loosing money and this actually can be an other majour reason for the site being loaded extreemly slow: https://webmaklay.com/wp-content/uploads/2025/04/Telinta-API-Logs.jpg all site is in errors no wonder it almost crushed. All these jobs above we did and paid money.

D. Also since we have got an issues with PeerLess you can temporary disconnect it from the site (do not remove the script) but just temporary disconnect if if EN sends any in or out requests: https://webmaklay.com/wp-content/uploads/2025/04/Peerless.jpg

All these and other suggestions have been sent to us not even developers but they are all asking me if we actualy doing anything to resolve this matter.

Please Nishit fix it all asap and i think the site will get back to normal.

As i have said i will also do somthing now that ppl sugested to me as no one can access EN backend since you are on it and investigating this issue.

Kind regards Andrey

[Andrey]

in reply to: Matching Numbers #13768

Nishit will leave it to you hopefully you will find the problem today, you have got full site back up where you can compare some scripts. Aslo as we all noted back end loading good but front end slow.

The front end usialy loads many images and Java scritps also i remember we wehere doing a job when site numbers image should be feathing the only one default image please also check if it works.Each page has multiple numbers and images hopefully it is not multiple immages but the default image as per job we did before. Well i bed you have got a plan to get that sorted asap.

[Andrey]

in reply to: Matching Numbers #13767

as per dayly tracking our discussion on 09th of April was here https://webmaklay.com/forums/topic/matching-numbers/page/2/#post-13644, there were some FTP issues back then but i do not think thta somthing has happened with FTP system ppl checking server 24/7 and can not find anything, try to remember mayby you were using a file manager and uploaded some scrips or Javascripts .

System team is going to do some analysis regaidng this matter as well.

[Andrey]

in reply to: Matching Numbers #13766

Hi Nishit the matching numbers job removal did not help unfortunately it is still very slow loading,
here is what system team sent to me about the dates when site slow loading issue started please see these screen shots.

The IP change was on 27 February.
So we will need to check back what has happened after April 9, 10 what ever loaded on the site can be potentail reason for this problem

[Andrey]

in reply to: Matching Numbers #13761

Hi Nishit please find full site back up in public_html directory, the back up is from January this year.
Please be carefull this back up for you just to inspect and compare some files, which may help you to detect some issues that are now broken. Please do not break anything ppl on the project having funds and numbers an other important information that can not be lost

[Andrey]

in reply to: Matching Numbers #13758

Do you have any site back ups with you? Do you want me to send you a site back up from latest days?

[Andrey]

in reply to: Matching Numbers #13755

do you have any software to check why front end loading slow and back end better whats been hapening at the customers area?

[Andrey]

in reply to: Matching Numbers #13753

we just wanted to check when is the latest API request had been happened between EN and API customers and found that API stats aslo not working https://excellentnumbers.com/admin/index.php?ToDo=ViewApiStats

[Andrey]

in reply to: Matching Numbers #13752

please let me know if you got any plans for this issue resolution? What are you going to do? Do you have any backups to resore files if you struggling to repair site loading? If so what is the lates back up do you have? We must repair it as soon as possible.

[Andrey]

in reply to: Matching Numbers #13751

Hi Nishit, i can not open your links in #13748 it says out dated link, i would suggest to leave everything now and fix website loading urgently ppl not happy they are loosing money and customers can not order numbers trough API these two HUGE issues making our customers very stressfull and angry.

We working on the project but site keeps crushing every day ppl complain about somthing are you able to resolve this situation?

[Andrey]

in reply to: Matching Numbers #13747

Hello Nishit, thanks for your message, sadly to hear that you still can not find the problem which slowing En loading process. Today i have recived an other complain from EN site admin saying that now they noted that customers stopped ordering numbers trough API library as it is also broken and ppl very disapinted with the site keeps crushing.

Please keep me in in loop of your invetsigation and API orders and Slow Browsing currenly major issues at this stage;(

[Andrey]

in reply to: Maseter Port Out PIN #13734

Hi Nishit please start EN Browsing Speed Improvnemt – please fix it before starting any othre tasks in this job.
Please check there are multiple errors on the site that may be a clue for this task investigation. The system – DB connectivity is very bad https://webmaklay.com/wp-content/uploads/2025/04/Logs-SQL-errors.jpg we hope you can find it and resolve asap. Please let us know if you unable to fix this issue.
Thank you

[Andrey]

in reply to: Matching Numbers #13732

Hello Nishit thank you for your message, yes please try to disapble diffrent modules to find where is the bug for such a slow browsing at EN fron end project.

We have discussed with site admin and agreed to close this job as we can see you have complete Matching Numbers job and also New sticker task.

However we still facing difucutlies while loading front end pages on EN priamerely on front end pages.Also Brands and Top Category widget there has been a long discussions on this topic as a result we have agreed to close this job and move this resolution discussions to the next job which is Master Port Out Pin here https://webmaklay.com/master-port-out-pin/.

I was also tried to explain the team that we still need sometime to troiuble shoot EN Front End browsing and we could add some extra funds for that so you can investigate this issue and resolve it urgently.

So on Master Port Out Pin first task is EN Front End Browsing – please finish this task first before all other tasks as EN Front End Browsing Improvment – https://webmaklay.com/master-port-out-pin/ – is the most prioritized task and we would like you to repair it first and asap.

Kind regards Andrey

[Andrey]

in reply to: Matching Numbers #13718

Hello Jeff thanks for your input on this, Nishit could you please check on what’s Jeff brought in? There was a brands function before and it is not working now. Site admins say that the loading pages slowing down more and more. If you can not fix this can you please temporary disable Matching Numbers functionality and check the loading speed without it?

What Jeff says it make sence the old EN shopping cart has got network of file correspodning to each other i think there is an issue somthing behind this slow loading process.

I guess we should have taken very carefull conflict preventing planns when developing these kind of jobs, now it is clear why we have deen asked us to add important notice in this task description as it may cause some consiquences that we are going trough now.

However it may be not the case and probably some other issues slowing down the front end browsing but when team asks as to put such a notice https://webmaklay.com/wp-content/uploads/2025/04/task.jpg this is what they wnat to say that if you guys mess up somthing it is not a reason to create an other jobs for repair.

From an other hand i tried to explain to the team that it reqires a time to detect this porblem to resolve now and as i was assureed the site admin happy to add some more funds to this Matching Numbers job once these issues resolved.

Kind regards Andrey 😉

[Andrey]

in reply to: Matching Numbers #13715

Hello Nishit thank you for your messages will disscuss with site admin again and get back to you. I will aslo need to check with our system admin to find out more details.

[Author]

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