[Andrey]

in reply to: Custom DID API Requests #14742

Thansk Nishit! 😉

[Andrey]

in reply to: Custom DID API Requests #14740

reapeating video link to clause 11 from #14739 https://webmaklay.com/wp-content/uploads/2025/11/refund.mp4

[Andrey]

in reply to: Custom DID API Requests #14739

Hello Nishit on your video you do refund for whole the order this is why it works for you. It looks thta you missing the point here now i understand why site admin say it does not work and you sendiong videos that it is working.

Okay here is the step by step process on the video we sent to you you can see that site admin not refudning a whole order but refunding one number in an order.

this is what we need to fix below full process:

1. Please create two test numbers make them any price you want just for you easy to caclulate on refund let it be 100$ each. So both numbers will be 200$
2. Please assign a coupon code to a customer whos buing a number developer5 for example. Please create a couon code 50% off for example so easy to caclulate at the end.
3. Please write down your EN store Credit for example you have 200$ before purcase
4. Now buy these both test numbers 2×100=200 make sure that when you buy the coupon code 50% (from clasue 2)applies to your order.
5. So when you purcase use your store credit your 200$ tahts excact amout for your both numbers.
6. Because you have got coupon code 50% you sould only pay 100$ and anothre 100$ from your store credit safed as per 50% coupon that you created in (clause 2 above) this is why your total spedning wil be only 100%
7. Now lets say you bought two numbers number A and Number B so now from purchase account request a refund for Number A
8. Now login from EN admin as you are and go to EN admin home page -> Refund Requests https://webmaklay.com/wp-content/uploads/2025/11/A.jpg on this page find your Number A awaiting for refund and then in drop down under status tab click refunded and this is how problem starts.

here on the same page Refund Requests you can click on Order # you created with test numbers and refund Number A by clicking Item Refunded – this is how site account admin does.

9 NOW VERY IMPOPRTANT
Because we paid for 2 numbers 2×100 we shoud pay 200 but because of the coupon code discount we only spent 100 for bothe numbers 50% discount so we paid only 100$ so now when we refund only one number 100$ and discount 50% the refund should calculate properly – THIS IS WHERE SITE ADMIN SAYS IN DOES NOT WORK 😉 so refund should look like this:

Number A -100$
Discount coupon code# …50% off 50$
Toatal paid – 50$

Refund 50$

10. When email sent should be same caclulatins including Coupon codes deductions if applied.
SO THIS CURRENLY NOT WORKING

11. So now please see this video again and now you can see how messy it is and why they complain.
12. and finaly please check when refund fixed and properly caclulcated customer should recive their properly caclulated refunded money back to their store credit.

So when you fix refund on your store credit should be 150$ dollars which means

Store Credit 200$
2 numbers 100$ each =200$
plus coupon code 50% off you spend 100 only from your store credit
50% off is for 2 numbers worth 100 each but with discount 50$ each so because of this 50$ discount we paid 1 number 50$

Store Credit 200-100 (two numbers with discount) one number 50% we spent 100 only and our store credit become 100% before refund. When we refunded Numbr A 50% coes back to the store credit as refund and our store credit equals 150$ and Number B is the only our purcahse.

I hope it is clear now to you Nishit i gess it was my fault that i did not get you what you are missing but from your video in #14737 i realsied you are missing this point above.

Please Nishi now i hope you can fix it and please do fix it asap people are going very mad about us thinking we are dum can not fix this easy bug.

Please let me know if you still got any quesions left i will be here for about 10 mins more for your quesiosn if any.

Kind regards Andrey

[Andrey]

in reply to: Custom DID API Requests #14736

In addition to above, just incase would you please record your testing so we can see how you did if successful refunded, please also record email notification if the qty sent correct and member credit on the site

[Andrey]

in reply to: Custom DID API Requests #14735

Hello Nishit sure create an order for cheapest price and fix it asap.

I think you have already did it before and reported that refund working fine from your side but admin still face the problem with incorrect Refund calculations.

This is why EN site admin have created their own order mentioned in #14733 and also requested a refund so now you can proceed a refund for that created order Order # 27562 from that particular customer ID to find the exact issue and fix it asap. By processing the same order you may be able to re create the issue and that may give you more picture about what’s’ going on so i do not know why you still not processed that order that we have created for you. There have been 2 days already passed and you did not even processed that order we have created for you.

When you reply “have not found any issue on refund script” but in the same time you haven’t tried refunding order EN team created for you and they are waiting for you to repeat this so you may find an issue during refunding process…

EN Accounting have got multiple refund requests to be processed and awaiting for your repair so they can start refunding funds to their clients. They’re not doing it because it gets wrong deductions from their site credit and emails refund notifications as we showed you before.

So you can do your own order and test it as you say but PLEASE try refund the order we have created for you 2 days ago as you may find the core issue during refunding process.

[Andrey]

in reply to: Custom DID API Requests #14733

Hello Nishit thanks for your update and thoughts for refund process EN site admin has already attached a video for us if you checked on #14705 but please find the link here again https://webmaklay.com/wp-content/uploads/2025/11/refund.mp4

for your test refunds you can use the order mentioned in #14708 copied below for you.
============================ COPIED FROM #14708 BELOW ===================================
REFUND ISSUE
“As for the refund issue, I will check again, identify the root cause, and work on fixing it.” – you have been doing it for a long time and it still not working, we now would like to help you with fixing it.

We have created an order for you Order # 27562 number 731.201.8888 and requested a refund so you now can use these user and provided Order# to execute a refund to execute a problem with refund issue and fix it once and forever. I hope it will help you with your investigation and repair. Please use this account and Order enclosed here https://webmaklay.com/wp-content/uploads/2025/11/scr.jpg.

Hope it helps to identify an issue.

[Andrey]

in reply to: Custom DID API Requests #14731

Hello NIshit, yes there is an app store account but let us test the app first before uploading it anywhere,

thanks for fixing Refund issue as ppl watintg for it.

[Andrey]

in reply to: Custom DID API Requests #14729

works? 😉

[Andrey]

in reply to: Custom DID API Requests #14728

G-229540

[Andrey]

in reply to: Custom DID API Requests #14726

are you there?

[Andrey]

in reply to: Custom DID API Requests #14725

Hello Nishit do you still need me here?

[Andrey]

in reply to: Custom DID API Requests #14724

thanks Jeff

[Andrey]

in reply to: Custom DID API Requests #14722

Hi Nishit please find temp phone number in your office page under Friends access accounts.

[Andrey]

in reply to: Custom DID API Requests #14719

oh Hi Jeff good timing 😉 thats ok will get back after you finished…

[Andrey]

in reply to: Custom DID API Requests #14716

Hi Nishit how is all going im here online now for some time, please let me know if you need us to login to Firebase

could you please also let me know if there is any updates for Refund repair system, EN site accountings need to refund some money to few customers

[Author]

Posts