[Andrey]

in reply to: Notification Settings CRSM #13332

Sure thanks Nishit will create a separate job for that and sent to you soon!
Kind regards Andrey

[Andrey]

in reply to: Notification Settings CRSM #13330

Hello Nishit, thank you for your email, how was your weekend?
Yes i emailed to you regarding urgent issue and we though you started fixing it so we expeceted you are already on the task and were waiting for your resolution updates. Since you replied #13325 the repair has not been started we could not hold our valuble customers with this important issue and i had to ask ystem admin to roll back all the works that they have done so our cllinets projects gone back to production.

Sorry Nishit but it was very importnat we we could not wait for your disucion with your finince and possible negitiations our customers are very importnat we could not put them down without this function.

This is all ok, please let us know when you can do this repair and how long will that take? As you you mentioned in #13325 it is a time consuming job we can add more funds to that so you can work on it and ask system team to do this update again but making sure that you can do it with no delays.

So can you please let me know when you can start and how long will your repair take time so we notify our clients acordinly and start works on that?

Kind regards Andrey

[Andrey]

in reply to: Notification Settings CRSM #13328

Hello Nishit here is an othre client reporting issue with API library https://webmaklay.com/wp-content/uploads/2025/01/errApi.png, if itall this issues related to the PHP upgrade then please let us know i will inform system admin and we roll back PHP version to the prvious version.

Please let us know what is your API library API reqirements which PHP version it reqires?
Kind regards Andrey

[Andrey]

in reply to: Notification Settings CRSM #13324

Hello Nishit thank you for your reply, looking forward for your soonest repair. Will see the results and may add more funds to your duties.

Kind regards Andrey

[Andrey]

in reply to: Notification Settings CRSM #13320

Hello Nishit, thank you for your message. As you know you have been working on ENNET API library that is available for EN users so when they doawnload this API library they can display EN numbers on their website and order numbers trough this API.

Now it seems that somthing has broken there and we do not know what is is. As i have mentioned erlier the ENNET project has been recently updated to the latest PHP 8.3 version and this may be an issue but we are not sure.
So we are looking at your support on this.

Kind regards Andrey 😉

[Andrey]

in reply to: Notification Settings CRSM #13318

oh, aslo if you belive that token or anything expired from the customer side then please provide a clear evedance for that then i can check up with customers accordingly.

[Andrey]

in reply to: Notification Settings CRSM #13317

Hello Nishit, how was your holiday? I hope all went good!
for these two days we were checking with our clients and they still complain that orders not going trough the API unfortunately. Could you please check that? We have reactivated FTP access for EN NET so you can review the code and see if API library are fine or requre some repairs.

I was trying to release some funds for your file download job but customers havn’t checked it yet and keep sending us messages about API orders issue. Although i could agreed for a partial payment and even add more funds for your soonest API orders repairs.

Please let me know if you find any bigger issues that causing API orders blocking or anything you need from me.
Kind regards Andre 😉

[Andrey]

in reply to: Notification Settings CRSM #13312

Hello Nishit thank you for your message and updates! WHile you are on your holiday we will be monitoring the system and update you on your return.

Thank you for checking these issues we aslo try to check from our end and get back to you with more details.
Kind regards Andrey 😉

[Andrey]

in reply to: Notification Settings CRSM #13309

Hello Nishit how is all going, we have checked the jobs logs and found that excellentnumbers.net has god a PHP upgraded to latest 8.3 version this is probably a reson why ppl stopped processing orders trough API, could you please check if thats the case and can be repaired?

Kind regards Andrey

[Andrey]

in reply to: Notification Settings CRSM #13308

Hello Nishit it is sunday here but i was able to catch up with site administration and they say that all these errors above not affected by token. Token mostly used for activation but customers can not send their orders.
Could you please check it asap, as this is very important then we can test file downlaods.

Kind regards Andrey

[Andrey]

in reply to: Notification Settings CRSM #13307

Hello Nishit yes we are havving multiple complains from various customers,
1) customers can not process orders on EN project using API and here are some complains from them attached.
https://webmaklay.com/wp-content/uploads/2025/01/err1-scaled.jpg
https://webmaklay.com/wp-content/uploads/2025/01/er2.jpg

2) Voip still getting errors from Data Base connections i have read your thoughts about token and already asked team to confirm. If i’ right the telinta changes password after sometime and we decided to create a token connectivity so it is not expired. Do you think token expires too? Why so many errors across multiple projects? Can that be some conflicts from newly made file download functionality?
https://webmaklay.com/wp-content/uploads/2025/01/err4.jpg

3) Some errors on EN projects https://webmaklay.com/wp-content/uploads/2025/01/err3.jpg

could you please read these errors if you can find a cause for them as it looks there is something broken down which affects all these issues?

Kind regards Andrey

[Andrey]

in reply to: Notification Settings CRSM #13300

Hi Nishit just letting you know that we can not see data base error messages which is good but we also stopped receiving any notifications from Voip if you please can have a look at this.

Also please let me know when we can test download file option.
Kind regards Andrey

[Andrey]

in reply to: Notification Settings CRSM #13299

Hello Nishit thank you for update!

[Andrey]

in reply to: Notification Settings CRSM #13297

Hi Nishit, you can keep that message and we will show it to the site administration if they want to change anything we will let you know. Also have you fixed this: https://webmaklay.com/wp-content/uploads/2025/01/err.jpg?

[Andrey]

in reply to: Notification Settings CRSM #13295

Hello Nishit any updates?

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