Notification Settings

[Nishit Shan]

#12925

Hello Andrey,

I passed a messaged to the Support team for the help:
_______________________________________________________________________
I am reserving number using tnInventory api with reserve:y flag and it is working , but when i try to place order it using tnOrder then it is not ordering even i am getting status success. But same code for tnOrder on sanbox is working perfectly.

Please check below code structure:

$postData = [
“privateKey” => “hH5_APRI8TzKqwOq9XOVrEFcsU_J”,
“tnOrder” => [
“tnList” => [
“tnItem” => [
“tn” => $number[‘telephoneNumber’],
“trunkGroup” => “ATLNGAQSNAN_1790”,
“endUser” => [
“name” => ‘Voip_us’
],
“tnFeature” => [
“callerId” => [
“cnamDip” => $number[‘cnamAllowed’] === ‘Y’ ? ‘Y’ : ‘N’
],
]
]
]
]
];

$port_in_url = ‘https://services.inteliquent.com/Services/2.0.0/tnOrder’;
$response = Http::withToken($token_id)
->withHeaders([
‘Content-Type’ => ‘application/json’,
‘charset’ => ‘UTF-8’,
])
->timeout(1000)
->post($port_in_url, $postData);
————————————————————————

Because this same above code is working perfectly on sandbox account and not working on real account.

[Andrey]

#12926

oh thats great Nishit will wait for their reply!
😉

[Andrey]

#12927

Hi Nishit some updates, latest numbers have been auto purchased by nanoTel.
However this number 445-4654444 nanotel had reserved but not purchased after sometime we noted that reservation has expired and Nanotel reserved this number again and we purchased it manually.

Also this number 66666 has been reserved but not purchased so we bought it manually

Im not sure but we think sometime nanotel reserves some number but voip purchases them is that possible since we’ve different API accounts?

We can see there are some numbers still missing but now less, and NanoTel works better and gets more numbers.
Have you checked repeating emails if that can be fixed?
Kind regards Andrey

[Andrey]

#12928

in your #12925 i have noted your requesting trank group and request for voip not nanotel.
do you think we need to request trunk group? what if we drop this request will that make API calls faster?

[Nishit Shan]

#12929

Hello Andrey,

Can you please share 3 or 4 number which you have purchased manually, support team is asking for TN number Example and i need 3 or 4 tn number .

For the Email Repeating , i noticed it is because of number purchasing problem.And for the trunk group i will try to order without trunk group.

[Andrey]

#12930

Hi Nishit you can provide support these numbers that we have purchased manually 4454654444 and an other number with 000000 (6zerros at the end) can not remember which number, will collect manually purchased numbers and let you know.

I do not think that reserving numbers linked to repeating notifications. We have got some numbers that purchased by nanotel but still notification come with repeating numbers.

We will monitor and let you know next messages.
Kind regards Andrey

[Nishit Shan]

#12931

Hello Andrey,

I am waiting for actual number admin purchased manually.I also made changes in order process , can you confirm if it is now working .

[Andrey]

#12932

Hi Nishit we have got all numbers reserved and non of them purchased so we manually purchased all reserved numbers as if we wont do that the numbers reservation expire and they will be gone.

What you can do is to login to Inteliquent and navigate to order reserved numbers and see those numbers that are reserved and not purchased https://portal.inteliquent.com/CustomerPortal/tnsReserved.htm hope it will help you to track those numbers that are not being purchased and fix it.

Regards Andrey

[Nishit Shan]

#12933

Hello Andrey,

Sorry, but there is not number in reserve number list . Please check the screen-shot (https://ibb.co/ZMvF928). It is being hard for me to track actual activity because of different timezone and also i have to trust on my code because same code is working on sandbox account.

However i am looking for reason behind the mail and purchasing bug.

[Andrey]

#12935

Hi Nishit please see here https://webmaklay.com/wp-content/uploads/2024/10/ReservedTN.mp4 there are some numbers reserved there, numbers being reserved for sometime and then if we not purchased they are gone. You can ask inteliquent to check this for you why numbers not being purchased?

[Nishit Shan]

#12936

Hello Andrey,

I found an unwanted result during testing on sandbox account and i also shared it with support team.
___________________________________________________
{status:Duplicate TNs detected:[2029884658, 2029884659, 2029884665, 2029884667, 2029884691, 2029884693, 2029884699, 2029884704, 2029905628, 2029905675],statusCode:413}
____________________________________________________
I made some big changes in current code, please monitor the behaviour of new code and give your feedback.
Sorry, but you may loose your number if the code doesn’t work. However i have old code and will make as it was.

The Current code worked on sandbox and mail was also not repeating the number.

[Andrey]

#12937

Hi Nishit, here are some numbers that are reserved but not purchased:
202.221.5555
520.416.4444
507.599.7777
507.599.8888
320.464.4444

You can share them with ineliquent support.

We need consistent numbers purchased so please let us know what code do you meant to change and what are the consequences.( Not quite get you here with: – “Sorry, but you may loose your number if the code doesn’t work”.)

Please let me know if inteliquent helping you with your queries. Can you please also clarify about your encoding is that something wrong with your codding that makes auto purchasing not working and how this affecting notification repeating?

What do you mean with: – “i have old code and will make as it was” – i think we just started working on NanoTel project can not understand your “old code” terminology:)

We thought that you got the point how to get your script taking numbers and we could see progress, just need to make these numbers auto purchased and emails notifications not being repeated and it looks it is done…

Please let me know if i missing something here.
Kind regards Andrey 😉

[Nishit Shan]

#12938

Hello Andrey,

I need to know the current feedback about the number purchase.

“i have old code and will make as it was”=> Means i have the code which i chnaged yesterday and will set the same code if new changes doesn’t work.

For your point about is inteliquent support team help: Some of his point making me confused because i sent then two number which i got from the nanotel notification email (5078575555,3203085555) and you informed me that the number is being reserved but not purchased. But support team is saying the number were not in an available status, if the number were not in an available status then how i got it in our list and even in notification ,do the API provide reserved number also.
One more point he said that “As the request contained a large number of TNs, the order was still being built and in the meantime you were entering the next order in the very next minute. Hence, the error Duplicate TNs detected”.What it mean ? I can not place order within minutes.

Also please give the feedback about today’s number purchasing status, like how many number you got or how many you missed.

[Andrey]

#12939

oh i see, i guess by the time when we send you numbers that are not purchased but reserved these numbers already not available as we had to purchase this numbers before reservation got expired and we loose them.

I guess the best way will be is to see when Nanotel notification come and say this number is purchased then login to Inteliquent and see that number is actually sitting at orders reserved directory and then Inteliquent support can track it and guide you properly.

If you done cahnges to your code we can monotor it again and let you know our feedback again if it works. Currently some of site admins are in the US and this is a big time difference for them and if they see any numbers reserve they try to purchase is immediately before their gone this is why we need to make it auto purchased.

Also if you watch TV News they have going trough huge weather condition (hurricane) so they may be not getting access to the internet and if they do they check numbers and try to purchase them straight after they got reserved.

When they checked reserved numbers they send them to us but purchasing them manually, this is why when you send these numbers to Inteliquent to check they found them unavailable:)

So probably these numbers in #12937 recorded after your new code implementation.
Let us try to watch it again so when you see notification come from NanoTel you can check orders reservation tab on inteiiquent and if the number is there then you can screen shot this page and send it to Inteliquent support and explain them that we have to manually purchase numbers as their not being auto purchased.

[Nishit Shan]

#12940

Hello Andrey,

“I guess the best way will be is to see when Nanotel notification come and say this number is purchased then login to Inteliquent and see that number is actually sitting at orders reserved directory and then Inteliquent support can track it and guide you properly.”
My Point => i can do it, but the time we are getting notification of number purchased it is our midnight . There is a problem in doing it because of time Zone and distance.

I have asked something to the support team and if teh API work like i am wishing it should work, then i can purchase all number, My Idea is we will fetch all the reserved number then system will purchased it one by one, Since we have time of 4 hour after number reservation then we can do it.But there is one problem in doing it , that’s why i cantacted to know from the support team point.As you also know we have two API key one is working on VOIP and One is For Nanotel. I want to know if the nanotel API key will give all the reserved number including voip and nanotel.
My message to support team:
——————————————
I need to know one more thing, I have two API key detail with same user and i am using (https://services.inteliquent.com/Services/2.0.0/tnReservedList) to get tnReservedList. Then how it will get the list like (it will get only number which have been reserved with the matching API key or it will give all reserved number which is for users).
—————————————–

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