Notification Settings

[Mark Hanson]

#12862

Hello Nishit i have got a news for you and it is not a good news,
we have received a letter from our customer and they said that last night system bought 1250 numbers again and they were very shocked. https://webmaklay.com/wp-content/uploads/2024/09/wrong-purchase.jpg

There is no securities and no reliabilities about your codding and this is already second time since we reported to you last time but unfortunately there is nothing changed system for some reason purchased umbers that we do not need. We haven’t even did anything and we only got a message from Ineloquent saying “thank you for your purchase”

When we checked it shows that 1000 more numbers purchased that not suppose to be purchased. After 5 -6 hours your script has purchased an other 1000 numbers so our customers and site admins find themself in a huge loss of funds.

We have got a waring from the customer and our team thinking about sending a notice to your company but it has not been decided yet.

At this stage i have been urgently informed to let you know to stop all development as we can see you do not have any control on that and ability to investigate and resolve this HUGE issues. We have already notified you before that this is very serious and we have no idea why you unable to resolve it.

So from now on please stop any development and investigate this issue. If you unable to investigate this issue and resolve this once and forever we will have to send report about this to our planning and finance.

We have also checked on some of your codding and both Voip and NanoTel setup and found that numbers being purchased using x00 x00 rule. We could not find this rule on NanoTel but we found same rule on Voip site. We also found that x00 and x00 rule has a settings to notify only and we do not know why it has been purchasing numbers instead of sending notification. We have now disable this rule and still keep monitoring about your scripts behavior.

We have set rules on NanoTel for purcasing but it is not purcasing for some reason, and we see Voip rules that set for notifications are purchasing numbers that we do not need.

Also when you ask us about numbers limitations and we asked you thta it is 100 or 200 when ever possible for VALUBLE NUMBERS but x00 x00 rule purchasing numbers in thousands. Se it seems that there is no control on this from you side and we can not afford such loses and expenses paying thousands of numbers that we do not need.

We still can not see NanoTel functionality working also we can not see any notifications going trough neither tracking code that you disabled on NanoTel for some reason so wwe can not inspect any security mesueres.

At this stage we have given you everything to make the job done but it is still does not work and secondly there is not tracking on notifications and web traceability.

WHAT TO DO NOW:
a. Please provide us very clear investigation result why it has been happenings and why no security measures applied since our previous warning to you.

b. Please let us know if you find resolution for this unauthorized numbers purchasing and if you actually able to fix it.

c. Please also let us know if you unable to fix it so we can forward your responds to our team members for further decision making.

Cheers

• This reply was modified 1 month, 4 weeks ago by Mark Hanson.

[Nishit Shan]

#12865

Hello Mark,

Can you give me the number format which you are getting, so i can investigate an know you .

[Mark Hanson]

#12866

Hi NIshit please check screen shot attached in #12862

[Mark Hanson]

#12867

if you need to see all numbers purchased you can find it on inteliquent – orders – orders status closed

[Nishit Shan]

#12868

Hello Mark,

Sorry, for the inconvenient, I am investigating the code of voip , but the code structure seems correct. However i will give time in it and will assure this should be last inconvenient voip admin faced.

Also i was saying that no need to get new setup of inteliquent API for nanotel, But i think i was wrong we have to make new API token and private key for nanotel service, Because i am also thinking that it might done because of i am working on nanotel and it is communicationg with same api with which voip is communicating. So might be possible that during testing of my work for live there have been some miscommunication and misshaped.

Is it possible to deactivate any entry for reserved or notify till i did not complete my development on nanotel ? if yes, then please do.

• This reply was modified 1 month, 4 weeks ago by Nishit Shan.

[Mark Hanson]

#12870

Hello Nishit for your #12868 will get site admin to create new API username,

we are closing here now, we have also asked site admin and customer about the time and qty when numbers being released and they said that in most cases big qty of numbers being released on Monday US time. Usually bocks 1000+ numbers it can be 1000 numbers then an other 1000 and so on.

Numbers release blocks are random but by blocks. From that block of numbers from 000 to 999 our competitors purchasing only valuable numbers such as repeaters 5555,6666 ,million numbers as 2000000 3000000, easy to remember 212121 353535 and so on. YThose numbers that system purchased are mostly junk numbers and no one needs them but our customers paid for that:(.

Hoping you can fix this issue.
Cheers

[Nishit Shan]

#12871

Hello Mark,

Click on this link (https://ibb.co/gJYHt5v).
I am getting the screenshot error while trying to login on nanotel cpanel.

[Mark Hanson]

#12873

Hi Nishit for #12871 we are aware about this issue and this is why we were asking you about the server speed as we haven’t paid the server license and now it has expired. Will check with the team if we can extend the trail till we will hear from your regarding the server speed so it is what you need for your codes.

However FTP and should work so you can continue your investigation.
We have also created a nanotel API user you can find its credentials in your office page.
If you want to see more information about nanoTel user you can login to NanoTel from the voip credentials and visit User List or Apy Key tabs.

Cheers

[Nishit Shan]

#12874

Hello Mark,

I can see the nanotel APi detail, but i can not find password for inteliquent login .

[Mark Hanson]

#12875

Hi Nishit will ask team for the pass and get back to you.

[Mark Hanson]

#12876

Hi Nishit we are closing here hopefully will hear some details from you tomorrow,
we still want to know how unauthorized purchase happened, qty of the numbers purchased:

1) We have multiple of rules on Voip site and why that particular rule x00-x00 have purchased unwanted numbers how the system can behave this way or was it a error of your inputs?

2) Why system purchased numbers but the rule has notification settings only?

3) Api allows to purchase numbers after second request how that happened so site requested purchase of junk numbers?

4) Why first purchase on numbers wty was 1250 then 1000 and third an other 1000? Whare all this quantities come from?

We are waiting for your investigation results. Please also let us know if you are able to find a competent responds and also let us know if you are unable to find out?

Cheers

[Mark Hanson]

#12879

Hi Nishit we have added a pass for NanoTel API account please try to login and confirm.
Also please check cPanel it should work now!

[Nishit Shan]

#12880

Hello Mark,

I concluded my investigation and find there was a conflict between nanotel and voip that’s why you got previous mishap about unwanted number purchase.

for #12879: yes, i can now access inteliquent.

I will send a complete instruction note for nanotel number purchase system so admin can not face any such possible mishap.

[Mark Hanson]

#12881

Hello Nishit thank you for your message.

[Mark Hanson]

#12882

Hi Nishit what kind of notifications comming now on NanoTel? is it SandBox?

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