Stripe Integration

[Nishit Shan]

#16338

Hello Andrey,
I have now started getting emails from Nanotel, so it seems the email functionality is working again.

To be honest, I spent the entire day yesterday doing a code review and testing. I tested using both Sandbox and Live environments, including email functionality. When I sent test emails to myself and received them successfully, I confirmed that the issue was not related to email.

After that, I started checking the order functionality. During testing, I noticed that no numbers were being reserved on Inteliquent. When I checked the reserve API, I received an empty array in the response.

That is why I reached out to you—to confirm whether any changes were made on your side. I am still not sure if anything has been deactivated or modified on the Inteliquent account. However, I can now see that the email functionality has started working again.

[Nishit Shan]

#16339

Hello Andrey,

For the payment gateway, I would like you to switch it from the Live environment to the Sandbox environment so I can perform testing. I noticed that it has been changed to Live from the EN admin side, possibly by the customer or admin.
I can do but i am not doing it without being aware of customer or admin .

[Andrey]

#16340

Hello Nishit thank you for #16338 , could you please advice if you set a copy notifications going to the following email address nanotelecominc at gmail.com?

If it is not an email issue will report this incedent to the site admin and get back to you soon.

For #16339 i have got your point will request EN site admin to switch from Live to Sandbox again and will confirm to you once done!

[Nishit Shan]

#16341

Hello Andrey,

Yes, the email is now nanotelecominc at gmail.com .

[Andrey]

#16342

Great thank you Nishit! I have already sent request to EN team to switch to sandbox and going to disucuss inteliquent issue with team, it is not right we need to find out what has happened with our API and mention your extra unplanned labour hours!

will get back to you later!

[Andrey]

#16343

Hi Nishit just a quick update on Sand box i still havn’t got confirmation that En account admin turned it back from live to sand box so when they confirm i will let you know. They may expect some trasactions to be complete before they move it back to sand box.

Meanwhile please let me know what else are you doing from this job what has been 100% done and what tasks are still in progress?

For nanotecom.in i have also requested an investigatio on it but customer agrees to add more funds for your labour and appreciate your input on that so this should be processed soon as they still checking what cna be happened on nanotel.in rather than on inteliquent, although both factors may be the case.

I hope we can finish all above and conineu on nanotelecom.us work to finish it up i think we need also to see why this domain https://nanotelecom.us/ not opening with out “www” as all other sides i thing there is an error on somthing, all sites opening just my puting domain.com but nanotelecom.us reqires to add www to view the page which is very weird ;(

[Nishit Shan]

#16344

Hello Andrey,

I have thoroughly investigated the “CLEC Bugs Repair – PART 2” task. Although I did not find any specific issue, I have now added a restriction to prevent the purchase of failed numbers.

I have also completely removed the coupon code functionality from the CLEC order, so it should no longer appear. If the issue still occurs, please share a video reference for further investigation.

Additionally, I recommend asking the admin to test the CLEC order first to ensure everything is working correctly before proceeding further. I’ve been receiving repeated negative feedback on this task, and I want to avoid unnecessary frustration for everyone involved.

[Nishit Shan]

#16345

Hello Andrey,

From my understanding, apart from the payment gateway refund, I have completed all the listed tasks. Please ask the admin to test everything and provide feedback so I can address and fix anything that may still be pending.

Also, please inform me once the admin switches the environment from live to sandbox so I can test and verify accordingly.

For now, I will start working on Nanotelecom.

[Nishit Shan]

#16346

Hello Andrey,

I have fixed the issue by adding the .htaccess script. Now the site is running at this URL: https://nanotelecom.us/

[Andrey]

#16348

Hello Nishit, thank you for updates, both #16344 and #16345 sound clear and i will ask site admin to test CLEC and remiding them to switch back to Sand Box i think they just expecting some payments and then they will turn it back to sand box.

Yes will ask EN team to test CLEC, coupon codes, and other items and will get back to you once replied.

Yes agree Nishit please start nanotelecom as we probably wait for their feed back as they are always bussy and geting back to us if any issues:(

We have updated your EN credit account.

[Andrey]

#16349

Hi Nishit thanks for #16346, thats great please finsih what your have been working on this job and we will reqyest EN site admin to test everything and if their swithc to sand box i will let you know.

Once done let us continerw finishing nanotelecom work and follow up with nanotelecom work on nanotelecom forum to not mix things up togeter:)

[Andrey]

#16359

Hello Nishit could you please update about the status which one is done and we can report to team it has been fixed and working well:

1. Strip Payment Option
2. CLEC Bugs repair – PART 1
3. CLEC Bugs repair – PART 2
4. Brands Repair
5. Down Time
6. Refund Invoice
7. Refund Error
8. Wraping Content
9. Centrered Content
10.Congratulation Message
11.Footer

Kind regards Andrey 😉

[Nishit Shan]

#16367

Hello Andrey,

1. Strip Payment Option
2. CLEC Bugs repair – PART 1
3. CLEC Bugs repair – PART 2
4. Brands Repair
5. Down Time
6. Refund Invoice
7. Refund Error
8. Wraping Content
9. Centrered Content
10.Congratulation Message
11.Footer

All the above tasks have been completed, except for the payment gateway refund, which still needs to be verified on the customer side. I cannot confirm whether the refund is working because I have not performed any related tests.

For the CLEC task, I strongly recommend that you ask them to test it in every possible way to ensure there are no future issues.

[Andrey]

#16368

Hi Nishit thank you for your updates, i will forward it to the EN team and get back to you.
P.S Perhaps you are frustrated about EN team not turning sandbox for us so you can test your refund coding the EN team got many meetings and other work that make them very bussy we will allow them some time to respond to us about Sandbox and CLEC feedback and if they wont get to us we will mark this topic as complete and clsoe this job.

Yes as you already noted if there will be some other further issues in the future the and some issues on CLEC or Stripe Refund we have stronly adviced to the EN team to test CLEC and provide us SandBox for your testing and investigation if any.

Let us give them some time while we work on nanotelecom and get bcak to this job closure conditions.

[Andrey]

#16375

Hello Nishit i have a report from the system team who’s checking server load and behaviour for Dave work and they found that friends account load is very good but on EN project there are some issues that they suggest you to check:

For example we have got fastests CPU and fastests disks but some of DB queries load takes a looong time to respond.
So system team suggest you to verify if there are missing indexes on joins , why a select query is hanging for 27 seconds, which is VERY slow and it should not take so much time, see some screen shots below:

https://webmaklay.com/wp-content/uploads/2026/08/image.png

this happens when you have complex query and you donot have proper indexes used for joining in sql structure.
https://webmaklay.com/wp-content/uploads/2026/08/image-1-1.png

average db query should be 1-2 seconds
Could you please inspect these lines above and improve your queries?

[Author]

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