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  • Nishit Shan
    Participant
    August 18, 2026 at 4:31 am
    Post count: 1955
    #16338

    Hello Andrey,
    I have now started getting emails from Nanotel, so it seems the email functionality is working again.

    To be honest, I spent the entire day yesterday doing a code review and testing. I tested using both Sandbox and Live environments, including email functionality. When I sent test emails to myself and received them successfully, I confirmed that the issue was not related to email.

    After that, I started checking the order functionality. During testing, I noticed that no numbers were being reserved on Inteliquent. When I checked the reserve API, I received an empty array in the response.

    That is why I reached out to you—to confirm whether any changes were made on your side. I am still not sure if anything has been deactivated or modified on the Inteliquent account. However, I can now see that the email functionality has started working again.

    Nishit Shan
    Participant
    August 18, 2026 at 4:54 am
    Post count: 1955
    #16339

    Hello Andrey,

    For the payment gateway, I would like you to switch it from the Live environment to the Sandbox environment so I can perform testing. I noticed that it has been changed to Live from the EN admin side, possibly by the customer or admin.
    I can do but i am not doing it without being aware of customer or admin .

    Andrey
    Keymaster
    August 18, 2026 at 6:00 am
    Post count: 1285
    #16340

    Hello Nishit thank you for #16338 , could you please advice if you set a copy notifications going to the following email address nanotelecominc at gmail.com?

    If it is not an email issue will report this incedent to the site admin and get back to you soon.

    For #16339 i have got your point will request EN site admin to switch from Live to Sandbox again and will confirm to you once done!

    Nishit Shan
    Participant
    August 18, 2026 at 6:01 am
    Post count: 1955
    #16341

    Hello Andrey,

    Yes, the email is now nanotelecominc at gmail.com .

    Andrey
    Keymaster
    August 18, 2026 at 6:19 am
    Post count: 1285
    #16342

    Great thank you Nishit! I have already sent request to EN team to switch to sandbox and going to disucuss inteliquent issue with team, it is not right we need to find out what has happened with our API and mention your extra unplanned labour hours!

    will get back to you later!

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