Stripe Integration

[Andrey]

#16302

Hello Nishit, thank you for your #16301 im surprised the email pass has been changed, i will check with the team later as it is friday here and i can not find some of them. What i did was i have restored same pass which is recorded in your office page so please check now if we can start recieving notifications!

While you checking i will sedn you EN team testing feedback in next post!

[Andrey]

#16307

Hi Nishit the EN team has gone trough some real live strip check and here is the details of it below:

ORDER DETAILS
please see this order genarated from stipe under status you can see captured under customer you can see stripe trasaction ID.

RESULTS
When EN account admin sees this order they usualy confirm the order and the product going activated for the customer.
However we know that this is still new functionality and EN admin desided to login to stripe and found and under its order they could see that the transcation from this card has been failed see this screen.

If the payment failed from Stripe why on EN order it shows Pending? If you see this screen shot we have got a status Declined but it has not been indicated.

In this case customer can even login and activate Pending number from his EN console which is not supposed to be happening.

SUMMARY If Strope Declines any payment for any reasons (card issue, expiery day, wrong card and ect ANY DECLINE reasons there must not generated any orders on EN or CAN be generated with Declined status.

OTHER SIDE
We have checked the above case carefully and found that customer actually paid twice with the same card. Which means first time customer’s card has been failed and second time this card (obviolsy) endtered correctly and payment went trough successfull! Please see this screen

HAPPY END?
From the situation above it looks like happy end and all works okay, however we can get some leason from this scenariou above and here are some questions and thoughs below:

As we checked stripe does not send any notifications to its customer about any orders weater the order is success or failed;(, it seems they do send some of the information about this via code or webhook we still not sure.

QUESTIONS
Thus here are some quesions:
As from example above – lets say that customer paid and payment failed and not attempt the second try to submit an other payment how will EN ordering system will behave?

1. Will it generate an order with Pending Status or will it show Decline status instead?
2 If stripe declines payment will EN system generate order or not?
3. If order generated then what status it will be?
4. If order not generated then it is good but how EN admin find that somone attempted to buy a number using stripe but stripe order failed how EN admin finds out that it has failed (for example to contact this customer or help them with other options and so on?

So how do you think how we can help EN site admin to check if orders from stripe failed and how EN admin can be notified or any Declined order generated so EN team will see these failed stripe orders… could you please let us know if we can do it?

[Nishit Shan]

#16308

Hello Andrey,

I’m happy to see the update, and thanks for the explanation. Although I already understand your points, I will review them again against my code so I can provide a proper response.

There are also a few things that need to be fixed on my end. For example, if a payment is declined, an order should not be placed, or the order status should be marked as declined with a short message explaining why the order was declined. This would be the ideal way to structure the logic. I will review this, provide a proper response, and implement the fix. Please give me some time.

Regarding the Nanotel email, I tried logging in to the mail server using the updated password, but I was unable to access it. Could you please share the correct URL where I should log in? I’d like to check the dashboard to see if there are any email delivery issues. Sometimes the mail server sends a return email with the reason for failure, so I need access to verify this.

[Andrey]

#16312

Hello Nishit, thank you for your reply yes i also like this idea if diclined order from stripe it will show declined on EN too, so EN team could see whos order failed and probably assist that customer in other way.

as per your request i urged customer to send us all the bugs they finding as you said that after sometime they are getting back to us and we all know so i agree with you and adviced customer to check if all works as they want and aslo told them that you are still working on some points and they understood it.

So this time they asked customer to pay number trough CLEC inventory and unfortunately CLEC still applies coupon codes and if you remember we asked you to disable coupon codes for CLEC invenotry only but it still shows coupon codes.

As we asked you to remove shipping charges but we now can see downladable product message from very old shopping card core how came this stuff still coming trough making people confised. Neither shipping charges nor downlaodable files or download links should be appearing accross entire EN project as we do not have any shipping and file downlaods.

Also please Nishit disable coupon codes for CLEC invetory orders only.
Please see these screeh shots below:
https://webmaklay.com/wp-content/uploads/2026/08/coupon-code-and-downlaod.jpg
https://webmaklay.com/wp-content/uploads/2026/08/download-and-coupon.jpg
https://webmaklay.com/wp-content/uploads/2026/08/downlaod-wne-wrong.jpg

[Andrey]

#16314

Hi Nishit as per nanotel email we have just checked that your cPannel access remain unchanged and we could login to it and checked email server all working finr, however you still did not change recipient email which still sends notification messages to voip.us domain but as we mentioned to you earliere that voip.us domain no longe exists this is why our customer not being recieved notification emails from nanotel.in autopurcase lists.

Please kindly change this email to nanotelecominc at gmail.com as adviced in #16300

You can find nanotel.in access still the same in your office page as it was there till now 😉

[Nishit Shan]

#16315

Hello Andrey,

I have removed voip.us and am now using nanotelecominc at gmail.com. However, I am still receiving a “wrong credentials” error when trying to log in. Could you please confirm whether I am accessing the correct URL:
nanotel.in/public/temp/Screencast from 2026-08-17 10-00-40.mp4 .

I am checking other issue you have given for payment gateway and will fix .

[Nishit Shan]

#16316

Hello Andrey,

Please check my post #16090. As mentioned earlier, I am not encountering this issue during my testing. Could you please provide a specific scenario where the issue occurs? Also, guide me on how I should proceed with testing so I can reproduce and fix it permanently. Currently, it works fine on my side, but the customer is still facing the issue.
Although i am again checking the code i will try to fix if there is any small loop hole , but i will recommend you to please provide the scenario where it is happening .

[Nishit Shan]

#16319

Hello Andrey,

The stripe environment is on live , can you please ask customer to sift it on local and add the live key and secret . I am not doing it myself because may be unknowingly they do some transaction and face financial loose.

[Andrey]

#16322

Hi Nishit for #16320 i think EN team already on life why do you think they are not?

[Andrey]

#16323

Hi Nishit for your #16316 – i can not find this post #16090 and what is it about could you please send a link for it?

[Nishit Shan]

#16324

Hello Andrey,

For post #16319, I want to move the stripe in local environment so I can properly test the declined payment scenario.

Regarding post #16090, (https://webmaklay.com/forums/topic/custom-works/page/10/#post-16090) I was only asking you to provide the specific scenario that I should test in order to reproduce the actual issue in the code and fix it. There was nothing else requested in that post.

Please provide the exact scenario in which they are experiencing the coupon code issue, so I can test it in the same way. I am currently unable to see the coupon code in the CLEC order.

[Andrey]

#16326

Hello Nishit there are several points mentioned in #16324 which of them you can not reproduce? Is it this https://webmaklay.com/wp-content/uploads/2026/07/dnld.jpg? Can you please be more specific. if you can not reproduce contac us image sqewing? I will show you one day one video of other developer what he does so static image converts to a perfect shape no mater on which device it displaid.

If there is an issue on CLEC coupon code, we do not know how customer puchased the number and he has got a coupon code displaid.I belive you should assign some coupon codes to your self and then try to purcase CLEC number thats probably when the coupon code has been recording in CLEC. People with coupon code assined see coupon codes on CLEC.

I still think you can make it easere just to write a simple condition in a code for example: if purhase numbers coupon code true / if CLEC coupon code false that’s it.

Please let me know if i missed anything again 😉

[Andrey]

#16327

Hi Nishit when you saying you “want to move the stripe in local environment” do you want us to move stripe back to sandbox for you to test more? Or you want to EN site admin to run some life tests again? if so please let me know

[Nishit Shan]

#16332

Hello Andrey,

There is a surprising issue with the Nanotel mail problem—it turns out that it is not an email issue. I noticed that the API has stopped responsing.

Could you please check whether anyone has changed the API details? If you are not sure, could you please share the Sandbox and Live services.inteliquent.com API details, including the client_id and client_secret, or provide me with the dashboard login credentials so I can verify the configuration?

[Andrey]

#16334

Hello Nishit why we have so many surprices ;)))
There is no one changed anything on Iteliquent, unless some updates applied we missed and did not appply to our codes library. I have re activated your Inteliquent access please find it at your office page i have just tried to login so it works. Please login and take reqired parameters (as they might change) aand you can also see API documentations there.

If the issue is not from our end please let me know details then as will need to add some funds for your labour!

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