Stripe Integration

[Nishit Shan]

#16384

Hello Andrey,

Sorry, but I am not authorised for friends app and also it is in WordPress and WordPress is using plugin for chat .There is no chance I can make any changes in query.
Please inform your team about these things and also only your backend team can fix this issue.

[Andrey]

#16385

Hello Nishit, thanks for your reply i hope you have had a good holiday, yse we are cross checking all the Db accross tthe host and if you open my screen shot attched in #16375 and message the system team queries are about EN DB not the friendss:)

[Nishit Shan]

#16389

Hello Andrey,

I am checking the issue and trying to understand your team’s point .

[Andrey]

#16390

Hello Nishit, thank you for your reply and checking these queries,
the team’s point is that the queries to the data base should be processed for less period of time, if you check above screen shots some of the EN DB queries take up to 78,72 https://webmaklay.com/wp-content/uploads/2026/08/image-1-1.png
————–
” excellentnumbers has very slow sql query problem, and most like likely causing slowness on the actual data when query take 30 seconds, so page load will take more than 30 seconds ”

“if query takes 1 min+ then page load will be 1min+ and will stress the server out”
here are above just a few quotes from system team investigations.
——————
the EN project Db queries suggested to be improved and the good news is that there are not many f this DB queries that reqire some amandments and most of them are mentioned on the screen shots #16375.

So what they suggest is: Just review your coding structure, language you use and compexety of your scripts, see if it can mi simplified to reduce their DB connectivity speed so it takes les time to reachout the DB and as they advice it will improve overall project pages load and less server core stress and engagment.

Please let me know if you able to reduce the mentioned queries speed it will be great improvment for the project and we can request some budget for this improvment for you.

The other projects such as friends and others also under investigation and team will respond to each of the project developers with their recomendations.

Please let me know if you have any questions will try to respond to you as soon as i can.
🙂

[Andrey]

#16402

Hello Nishit we have finaly recived some feed back from EN team please see below:

1. Down Time task: Does not work the EN team say that blank page still appears especualy when EN team regest refund from the client account and click SUBMIT the last page not being displaid and shows blank page as if the site experience down time.
i think the problem can be one of the loong time taking DB queries that system team found during EN DB investigation

2.To reverce the site back to sandbox the EN team suggest that it is very complicated and they do not now the production wise safe option to do it they will try to figurout how to switch back to sandbox and let us know.

3.On EN regestration page both tabs Personal Details and Billing Details have a field Company Name which is compulsory to fillout. Please remove compulsory rule and allow customers to skip the Company Name to be filed out as many customers do not have companies;)

4. During regestration process, customers complain that they can not see the regestration process stages such as (loading gif, “please wait” message, or processing) could you please check that customers (some of them old) could clearly see the regetsration process is going.

[video src="https://webmaklay.com/wp-content/uploads/2026/09/reg-process.mp4" /]

Same thing when customers click “send verification email” they can not see if the verification email sent message or laoding, gif or message being sent… and ect)

Potential client waiting and then suddenly the page redirects him to the EN home page.https://webmaklay.com/wp-content/uploads/2026/09/respExp-scaled.jpg ( on this image i can see that the right hand side menu tab is not showing probably this is why customers can not see login page)

Some customers can not understand that they need to scroll the page down on their mobile and send email verification again. Some of them send email verification and because it redirects them to the home page above thy think it is not working but after some time they scrool down and see Verification Failed because it is Expired!!!

There should be more messages to make this process user friendly so customer can see that verification email send and valid for 1o mins or 20 mins. We noted that expired after 15 minuts.

Some people do not see loading giof, messages and notes they think it is nt working and then after sometime see email with verification button then they click and then it works. Please make it user friendly and clear for them.

If redirect to home page then should be seen login page like this https://webmaklay.com/wp-content/uploads/2026/09/regfield-scaled.jpg

5.When customer recived PortOut Validation Email the link leads him to this page https://webmaklay.com/wp-content/uploads/2026/09/1.jpg if you see at the tome we can see number “1” and customers also confused what it is. Can you please remove that 1;) Aslo can you please make the Number font displaid better maybe bigger font and good aligned. Buttons Approve and Reject can you please make then in a line rather than in column. Also time on the site is wrong can you please set it Eastern Time.

6. When customer clicks approve see this screen shot the pop up does not have a closing X icome is missing,https://webmaklay.com/wp-content/uploads/2026/09/approve.jpg on the same page could you please make the buttons espesually CANCEL looking better we do not like current design.

——————————–

As you can see Nishit the EN team only can check when they can and when they submit their feedback they find some other points taht suppose to be reported aftre Responsive Job for example…

Any way please fix it all as they mentioned i can see some points that were not discussed before for example how the buttons should look like so when you do your stile you did it as you think will be good looking for you so any further customisation or changes is paid task so wll add some funds to your payout.

[Andrey]

#16405

Hello Nishit how are you feeling there?
Hope you are getting better.

Just some more addition to the previous messages:
EN team more and more started complaining about the site unexpectedly showing error pages, we strongly belive that this is all related to the tiket #16390 mentioned earlier. See this screen here.

Please let me know Nishit if you need some days off we will need to get this job to somone to fix it asap, our customer being frustrated with with this and they can not work proeprly so we have to fix it.

Not much dramma with you having some days seek leave if reqire, we aslo do not want you to be stressed and overloaded with work if reqire we can assign this job to an other developer temporary and when you feel better we will find other job for you.

Please let me know.
🙂

[Nishit Shan]

#16409

Hello Andrey,

Sorry for the frustration. I have tried to reproduce this issue many times, but I am not able to see it on my end.

Could you please try accessing the URL yourself and let me know if you are also facing the issue mentioned in post #16405?

I understand this is frustrating, but I’m not seeing the issue on my side for any reason.

[Nishit Shan]

#16410

Hello Andrey,

Just for reference, please check the screenshot using this link: https://ibb.co/zWLtjczK

Although ,I am digging deep into the code to make sure I can fix the issue.

• This reply was modified 2 weeks ago by Nishit Shan.

[Nishit Shan]

#16412

Hello Andrey,

I have strengthened the index page code conditions and log conditions. I have also tested it with and without a VPN, and on 3G, 4G, and 5G networks. I am seeing that the site is running without any issues.

So I would request you to please ask the customer to test it and provide feedback as soon as possible. I also want to resolve this issue quickly and ensure you are not frustrated.

Thank you for your patience and cooperation.

[Andrey]

#16413

Hi Nishit thank you for your reply, i hope you are feeling better now,
i think the problem on the page showing blank related to a long time DB quereis, please let me know if you have reviewed #16375?

Also this points #16402?

[Nishit Shan]

#16419

Hello Andrey,

For post #16375, I have reviewed the screenshot you provided. I understand that these queries take time because they are connected with external APIs like Intelequient, so the database queries may take longer to complete.

For post #16402, I am reviewing each point carefully and will work on them one by one.

For post #16405, regarding the error page, please refer to my responses in posts #16410 and #16412.

[Andrey]

#16424

Hello Nishit thank you for your updates,
For error code i have been also seeling loading pages are good and not noticing any error pages, bute EN site admins they always do multiple operations of the site loinging in as admin sometime they login as other customer and as they say they sometime visiting pages tens or hudreds of times and on some points when then do some refund works or logining back to En admin concole they seeing this issue.

So your #16410 and #16412. are clear i aslo can clik n site admin page and see login page well but there is still somthing behind the sceene when EN team perform multiple processes it happends.

So we will need to think of what can cause this issue im aslo with system team about the same.

[Andrey]

#16426

Nishit is there any updates for #16402?
for #16412 i have adviced to customer clear all the cache to make sure they are not seeing some of the cached error page

thank you Nishit!

[Nishit Shan]

#16427

Hello Andrey,

I am checking the code for #16402 , i will update you the progress by end of the today .

[Andrey]

#16429

Thank you Nishit!

[Author]

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