Notification Settings CRSM

[Andrey]

#13286

Hello Nishit, can you please check notifications it saying database error https://webmaklay.com/wp-content/uploads/2025/01/err.jpg?

We can add a little a bit to your budget but because this job we wait for a long time we can not increase more ;(
Kind regards Andrey

[Nishit Shan]

#13287

Hello Andrey,

I will check the error.

I would like to clarify one point. The task is taking longer to complete because we were in talk with support team and have not received a solution from the Telinta team. We are working on something that is nearly impossible to achieve, but I am putting in my best effort. I believe you are aware of this as well.

• This reply was modified 1 week, 6 days ago by Nishit Shan.

[Nishit Shan]

#13289

Hello Andrey,

You can now ask the admin to disable the terminal in cPanel. I have completed my tasks and no longer need access to the terminal.I will ask again if needed.

[Andrey]

#13290

Sure thank you Nishit

[Andrey]

#13294

Hi Nishit just to remind to check https://webmaklay.com/wp-content/uploads/2025/01/err.jpg this issue.
Kind regards Andrey

[Andrey]

#13295

Hello Nishit any updates?

[Nishit Shan]

#13296

Hello Andrey,

Nothing new to update, just working and making progress toward completion.

Can you please give a proper message for user when user clicking on download button.
Current message: You excel file is in process, you will get a list of created excel file on your dashboard

[Andrey]

#13297

Hi Nishit, you can keep that message and we will show it to the site administration if they want to change anything we will let you know. Also have you fixed this: https://webmaklay.com/wp-content/uploads/2025/01/err.jpg?

[Nishit Shan]

#13298

Hello Andrey,

Thanks for the response , I will keep the message as it is for now.

I have fixed the database error.

[Andrey]

#13299

Hello Nishit thank you for update!

[Andrey]

#13300

Hi Nishit just letting you know that we can not see data base error messages which is good but we also stopped receiving any notifications from Voip if you please can have a look at this.

Also please let me know when we can test download file option.
Kind regards Andrey

[Nishit Shan]

#13301

Hello Andrey,

It might be due to other issues; I will check it. I only deactivated the error notification and did not make any other changes. However, I have reactivated the error email so I can check the exact reason.

Please confirm with the admin if there have been any changes to the Telinta API token, as we are receiving a login error from Telinta.

Update:
Please ask the admin to check the download functionality. I have done everything I can from my side.

[Andrey]

#13307

Hello Nishit yes we are havving multiple complains from various customers,
1) customers can not process orders on EN project using API and here are some complains from them attached.
https://webmaklay.com/wp-content/uploads/2025/01/err1-scaled.jpg
https://webmaklay.com/wp-content/uploads/2025/01/er2.jpg

2) Voip still getting errors from Data Base connections i have read your thoughts about token and already asked team to confirm. If i’ right the telinta changes password after sometime and we decided to create a token connectivity so it is not expired. Do you think token expires too? Why so many errors across multiple projects? Can that be some conflicts from newly made file download functionality?
https://webmaklay.com/wp-content/uploads/2025/01/err4.jpg

3) Some errors on EN projects https://webmaklay.com/wp-content/uploads/2025/01/err3.jpg

could you please read these errors if you can find a cause for them as it looks there is something broken down which affects all these issues?

Kind regards Andrey

[Andrey]

#13308

Hello Nishit it is sunday here but i was able to catch up with site administration and they say that all these errors above not affected by token. Token mostly used for activation but customers can not send their orders.
Could you please check it asap, as this is very important then we can test file downlaods.

Kind regards Andrey

[Andrey]

#13309

Hello Nishit how is all going, we have checked the jobs logs and found that excellentnumbers.net has god a PHP upgraded to latest 8.3 version this is probably a reson why ppl stopped processing orders trough API, could you please check if thats the case and can be repaired?

Kind regards Andrey

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