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Hello Nishit we have finaly recived some feed back from EN team please see below:
1. Down Time task: Does not work the EN team say that blank page still appears especualy when EN team regest refund from the client account and click SUBMIT the last page not being displaid and shows blank page as if the site experience down time.
i think the problem can be one of the loong time taking DB queries that system team found during EN DB investigation
2.To reverce the site back to sandbox the EN team suggest that it is very complicated and they do not now the production wise safe option to do it they will try to figurout how to switch back to sandbox and let us know.
3.On EN regestration page both tabs Personal Details and Billing Details have a field Company Name which is compulsory to fillout. Please remove compulsory rule and allow customers to skip the Company Name to be filed out as many customers do not have companies;)
4. During regestration process, customers complain that they can not see the regestration process stages such as (loading gif, “please wait” message, or processing) could you please check that customers (some of them old) could clearly see the regetsration process is going.
[video src="https://webmaklay.com/wp-content/uploads/2026/09/reg-process.mp4" /]
Same thing when customers click “send verification email” they can not see if the verification email sent message or laoding, gif or message being sent… and ect)
Potential client waiting and then suddenly the page redirects him to the EN home page.https://webmaklay.com/wp-content/uploads/2026/09/respExp-scaled.jpg ( on this image i can see that the right hand side menu tab is not showing probably this is why customers can not see login page)
Some customers can not understand that they need to scroll the page down on their mobile and send email verification again. Some of them send email verification and because it redirects them to the home page above thy think it is not working but after some time they scrool down and see Verification Failed because it is Expired!!!
There should be more messages to make this process user friendly so customer can see that verification email send and valid for 1o mins or 20 mins. We noted that expired after 15 minuts.
Some people do not see loading giof, messages and notes they think it is nt working and then after sometime see email with verification button then they click and then it works. Please make it user friendly and clear for them.
If redirect to home page then should be seen login page like this https://webmaklay.com/wp-content/uploads/2026/09/regfield-scaled.jpg
5.When customer recived PortOut Validation Email the link leads him to this page https://webmaklay.com/wp-content/uploads/2026/09/1.jpg if you see at the tome we can see number “1” and customers also confused what it is. Can you please remove that 1;) Aslo can you please make the Number font displaid better maybe bigger font and good aligned. Buttons Approve and Reject can you please make then in a line rather than in column. Also time on the site is wrong can you please set it Eastern Time.
6. When customer clicks approve see this screen shot the pop up does not have a closing X icome is missing,https://webmaklay.com/wp-content/uploads/2026/09/approve.jpg on the same page could you please make the buttons espesually CANCEL looking better we do not like current design.
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As you can see Nishit the EN team only can check when they can and when they submit their feedback they find some other points taht suppose to be reported aftre Responsive Job for example…
Any way please fix it all as they mentioned i can see some points that were not discussed before for example how the buttons should look like so when you do your stile you did it as you think will be good looking for you so any further customisation or changes is paid task so wll add some funds to your payout.