Hello Mark & Jeff,
As i already told you that in #10564 & #10558, this password is not a password of customer account. It is a password of the Numbers account on telinta.
Both are different.
Customer Self-care password : This password is used for login customer on telinta and Voip both. And this password is synchronized between Voip and Telinta.
Number account Self-care password : This password is automatically generated. While the admin changes status of ordered number to active form admin side.
The only one thing i want to clear that both passwords are different from each other.
I will review #10568 and get back to you.