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Mark Hanson
Keymaster
Post count: 1033

Hello Nishit thank you for your updates, comment for #10416,
A – could you please thoroughly check entire return process there is something going wrong with this site admins keep reporting us with multiple return issues and sending us complains that it still does not work. Also as we have heard and seen there is a return process flow is working very poor and when we logged in from a customer to process return and found that:

Some buttons not even clickable which may cause customers clicking it multiple times.
No loading globe indicating that the process is going, confirmation messages that look very old and outdated (not the EN theme, frames design ect) and other bunch of issues. Still return records are missing at the EN admin order sides.

We have already requested finance to add some funds to do this job fixing and upgrading.

B- Here is an other important complain come this morning, customers top up their account twice see screen shot below:
https://webmaklay.com/wp-content/uploads/2023/03/Topup.jpg and we now finding difficulties to process funds return.

These above very important complains we must fix it once and forever and we can not leave EN site for next phase unless both issues above A&B have fixed properly.

Cheers