[Nishit Shan]

in reply to: Custom DID API Requests #14763

Hello Andrey,

Below is my implementation plan for the Carrier Lookup API task:

First, I will check the number against our local 24/7 database. If the number exists in the database, the API will be called and the data will be fetched accordingly. If the number is not found in our database, the API will be called directly; however, direct API calls will be limited to a maximum of 300 requests per user per day.

Please aslo Nishit we still not getting from you about Redis server whether you going to use it or not for our large amout odf data eddition – PLEASE LET US KNOW. => I have asked you how i can test it , i am not able to test this server

• This reply was modified 2 weeks, 2 days ago by Nishit Shan.

[Nishit Shan]

in reply to: Custom DID API Requests #14756

Hello Andrey,

Sorry, there was a typo in my previous message. I meant to say I am not understanding the exact point where the customer is facing the issue. When I test it on my side, I do not get any issue, and that’s why I mentioned it earlier.

I will check the API calls for the Carrier Lookup upgrade today and will update you with my findings.

[Nishit Shan]

in reply to: Custom DID API Requests #14754

Hello Andrey,

Please check the screen-recorded video for the refund issue:
[video src="https://excellentnumbers.com/temp_vid/Screencast%20from%202025-11-24%2014-52-20.mp4" /]

I have shown the store balance before purchasing, after purchasing, and after the refund. I have also shown the email I received after the refund. I am understanding the exact point where the customer is facing the issue.

[Nishit Shan]

in reply to: Custom DID API Requests #14753

Hello Andrey,

I have tested the API and it seems to be working well. Please check the screen-recorded video for reference: ” https://excellentnumbers.com/temp_vid/Screencast%20from%202025-11-24%2014-12-10.mp4 ” .
If there is any other issue, please ask the admin/customer to be specific about it. I am not sure why they are facing this problem. The number they mentioned as out of stock or unavailable is not on the site—I have already verified that as well.

I am currently checking the refund issue. I placed an order of 3 numbers and applied for a refund, and I received the refund amount email. However, I did not find any option to refund a specific number from the order list. I am still checking and reconfirming this issue on my side.

[Nishit Shan]

in reply to: Custom DID API Requests #14751

Hello Andrey,

For the API issue , just be with me for some minutes i will fix it .

[Nishit Shan]

in reply to: Custom DID API Requests #14749

Hello Andrey,

I am working on the refund issue, and it is taking some time. You have already been updated about this. We have finished the custom DID API work, as you already know. Now I am fixing the refund issue, which I found to be complicated, and I am actively working on resolving it. This is not as easy as it seems, so please cooperate with me—I am working and progressing to complete it.

I updated you on Friday, and I saw your message today, but I did not have anything new to share at that moment. That is why I was focusing on the work and planning to update you after I finished the issue.

[Nishit Shan]

in reply to: Custom DID API Requests #14741

Hello Andrey,

Thank you for the clarification. I will proceed as instructed and hope the issue gets resolved soon.

[Nishit Shan]

in reply to: Custom DID API Requests #14737

Hello Andrey,

Please check the screen recorded video to check my order and refund process “https://excellentnumbers.com//temp_vid/Screencast%20from%202025-11-21%2009-57-52.mp4” .

[Nishit Shan]

in reply to: Custom DID API Requests #14734

Hello Andrey,

Thanks for the previous message and video, but I was actually asking for a recording of the ordering process. That will help me more. I would like to place an order from my side—can I create an order with a lower price for testing purposes?

Till Now i have not found any issue on refund script , i will need to now check in order process script.

[Nishit Shan]

in reply to: Custom DID API Requests #14732

Hello Andrey,

Sorry for the delay. I am still unable to identify the exact cause of the issue, but I’m actively working on it. I think I will need to process the entire flow step by step — from placing an order to issuing a refund — to fully understand where the problem occurs.

I would appreciate your/admin’s help. Could you please record a video showing the complete process, from ordering to refunding? This will help me follow the exact steps and verify the code accordingly.

[Nishit Shan]

in reply to: Custom DID API Requests #14730

Hello Andrey,

hanks, I’ve got the access.
Please confirm whether you have an Apple Developer account for uploading the app to the App Store.
If you already have one, please share the details. If not, please create an account and provide the credentials.

I am currently investigating the refund issue.

[Nishit Shan]

in reply to: Custom DID API Requests #14727

Hello Andrey,

Yes , wait for minutes.

[Nishit Shan]

in reply to: Custom DID API Requests #14721

Hello Andrey,

Waiting for your reply on post #14717 .

[Nishit Shan]

in reply to: Custom DID API Requests #14717

Hello Andrey,

Please share the registered mobile number with firbase and be with us for the otp .

[Nishit Shan]

in reply to: Custom DID API Requests #14712

Hello Andrey,

I have added the custom DID Number Detail API to the API Integration page under the name ‘DID Number Detail’. The user can now start testing it.

for post #14703 => It is using Inteliquent API .

I may need you tomorrow for quick responses, as the mobile app developer needs to log in to Firebase. Since two-factor authentication is enabled, I will require the registered mobile number used for Firebase and the OTP you receive during the login process.

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