[Nishit Shan]

in reply to: EN Responsive #15108

Hello Andrey,

Sorry, but I now need to review the order process. Regardless of how the orders are being processed, please ask them to explain the complete flow to me. To be honest, I need to process the order in the same way they do; otherwise, it will be very difficult to fix the code without fully understanding the exact issue. Please ask them to support me by explaining the order process in detail.

For reference, please check the screenshot at the link below. You can see that I am even receiving the correct email: https://ibb.co/mrJctD36

[Nishit Shan]

in reply to: EN Responsive #15104

Hello Andrey,

I have checked and fixed the one issue I found , Please check the screenshot :https://ibb.co/zCcVs1b

[Nishit Shan]

in reply to: EN Responsive #15102

Hello Andrey,

Just wait a minute , i investigated with wrong order.

[Nishit Shan]

in reply to: EN Responsive #15101

Hello Andrey,

Please check the payment method in the database. It is listed as “2Checkout (Debit/Credit Card, PayPal),” which is why the refund amount is not being transferred to the user’s store credit.

[Nishit Shan]

in reply to: EN Responsive #15098

Hello Andrey,

I am checking the issue today. On Friday, I had some open code that I needed to complete first. Today, I will work on the refund issue.

[Nishit Shan]

in reply to: EN Responsive #15092

Hello Andrey,

Thanks for the feedback !
I am working on it with designer and they are implementing the thing which suits best , for the number pad thing you are talking about that i will implement new keypad which i have shown to you .

[Nishit Shan]

in reply to: EN Responsive #15078

Hello Andrey,

I will check the refund issue, but what I really want to review is the order process, as it will help me understand how the entries are being created in the database. I suspect that some information may be missing during the order process, and that is what I want to verify. I will review the details you shared and get back to you with my observations.

[Nishit Shan]

in reply to: EN Responsive #15069

Hello Andrey,

Do they have the format which file they have uploaded or anything for reference so i can check with respect to that format.

[Nishit Shan]

in reply to: EN Responsive #15067

Hello Andrey,

Thanks for the message!
Regarding the refund issue, as you may remember, I had shared a screen-recorded video for reference showing that the refund task was fixed and working correctly. I hope you recall that. However, I would like to request that the admin please record the screen step by step—from placing the order to refunding the customer—so that we are all on the same page and can fix the issue permanently. Otherwise, we may end up working on the same task repeatedly, and the admin may also feel frustrated.

[Nishit Shan]

in reply to: EN Responsive #15059

Hello Andrey,

Thanks for the update !
Could you please let me know how much was paid for the mobile app and how much for the responsive task? I need to share the details with my finance team. Although they are not available today, I believe they are still in holiday mode.

[Nishit Shan]

in reply to: EN Responsive #15045

Hello Andrey,

Tomorrow is a national holiday in India, so I will be on leave.

[Nishit Shan]

in reply to: EN Responsive #15044

Hello Andrey,

I am not sure if the pay pal payment is integrated , please confirm .

[Nishit Shan]

in reply to: EN Responsive #15040

Hello Andrey,

Yes, I do activate old template to check the previous thing and make sure the consistency .

[Nishit Shan]

in reply to: EN Responsive #15038

Hello Andrey,

I wonder if you can do same for PayPal so we can separate these two payment options.?:
I can not get your above line , can you explain more about this line .For the 2CO payment i have integrated the code you can test directly .

[Nishit Shan]

in reply to: EN Responsive #15035

Hello Andrey,

Please check the screen recorded video and confirm me if you want this so i can integrate the code for payment control task : https://excellentnumbers.com/temp_vid/payment_control_demo.mp4

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