[Nishit Shan]

in reply to: Custom Ban (Notify) #13527

Hello Andrey,

Before make any changes for this task i need to drag your attention there is a error on customer list page on admin side (https://ibb.co/bjwdJ1Ly) is not working.

Any update for the FTP credential?

[Nishit Shan]

in reply to: Custom Ban (Notify) #13524

Hello Andrey,

182.70.123.26 is my IP

[Nishit Shan]

in reply to: Custom Ban (Notify) #13521

Hello Andrey,

I checked again, and the issue persists.
The login is successful with the given credentials, but the FTP client still cannot access the directory listing. It seems that some server settings are preventing access. https://ibb.co/S70yZCzP

• This reply was modified 3 months, 2 weeks ago by Nishit Shan.

[Nishit Shan]

in reply to: Custom Ban (Notify) #13519

Hello Andrey,

Facing same issue for FTP login.

[Nishit Shan]

in reply to: Custom Ban (Notify) #13516

Hello Andrey,

I checked the EN credentials.
ENadmin and ENCP credentials are working but getting issue for the ENFTP credentials. Here is the screenshot of the Error(https://ibb.co/j9t7JLXs).

[Nishit Shan]

in reply to: Custom Ban (Notify) #13515

Hello Andrey,

Thank you for your update, I will check the credentials and will inform you.

[Nishit Shan]

in reply to: Custom Ban (Notify) #13513

Hello Andrey,

Thank you for your response.

I haven’t received any update from Peerless support yet.

Regarding the custom ban work:
Will the created banner be the same for all banned users?
Also, I don’t have access to the EN side, so I’m unable to check and investigate the task details.

[Nishit Shan]

in reply to: Custom Ban (Notify) #13511

Hello Andrey,

Made changes for the issue please review it.

[Nishit Shan]

in reply to: Custom Ban (Notify) #13499

Hello Andrey,

Thanks you for your reply

I will first work on the error then after we will continue on this(Custom Ban (Notify)) task.

FYI : I won’t be available on March 14 due to the national holiday for the Holi festival.

[Nishit Shan]

in reply to: Custom Ban (Notify) #13496

Hello Andrey

I understand your task partially. you mean i need to create a radio button on customer’s page , on click ban’s radio button radio button will be activated and activated radio button color will be red. If radio button is active then that particular user will get a warning popup on login.

I am not getting about “popup should warning message be customisable from the Marketing Tab -> Create Banner directory ” . Do you mean i will have to make a new module where there will be an option to create or customise banner for different purposes ?

[Nishit Shan]

in reply to: VP Numbers Display #13485

Hello Andrey,

There was network problem that’s why not replied you. BTW there is not update from support team so i am not able to make any chnages.

[Nishit Shan]

in reply to: VP Numbers Display #13478

Hello Andrey,

I haven’t received any reply from the support team yet. I think you’ll need to try a different approach.

[Nishit Shan]

in reply to: VP Numbers Display #13476

Hello Andrey,

No , i got nothing from peerless support team.

[Nishit Shan]

in reply to: VP Numbers Display #13473

In addition of above mail.
I am always getting this type of mail on every mail reply but not getting proper assistant.

————————————————————————————————————
Hello,

Thank you for contacting the Peerless Network Operations Center. Case #00623026: “[EXTERNAL] API error” has been created and a Network Operations team member will contact you shortly. If you need to add information to your ticket, please reply to this email and DO NOT alter the subject.

Thank you,

Peerless Network Operations

VoiceSupport@infobip.com
888-662-7757

[Nishit Shan]

in reply to: VP Numbers Display #13472

Hello Andrey

I have contacted the support team before yesterday and i got this last email and after that i am still waiting for there response .I am also sent an email to the VoiceCarrierSolutions@infobip.com today.
———————————————————————————————————-
Hello,

Your Peerless Customer Support representatives can/will assist you. Their email address is VoiceCarrierSolutions@infobip.com.

If anything, urgent comes up for this case, you may call 1-888-662-7757 Opt 2, Opt 2.

Thanks, and Best Regards,

[Author]

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