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Hello Dave, thank you for your reply and thoughts is there anything you want me to ask from system team that can help you out. Have you checked the settings with the web guppy messanger if it is syncronized properly,or something with the third party pusher casuing any conflicts? The web messanger works well no issues it is only the app.
I have checked with server team and they said the server load for friends account is good there is no issues with slow connection.