Reply To: Custom Works

[Nishit Shan]

#15944

Hello Andrey,
This is my plan of integration and i think it is best we can do :

1. Customer’s number enters port-out process on Inteliquent
(could be because they submitted a port-in from another carrier,
or another carrier is requesting to port their number away from VoIP)

2. Inteliquent fires a webhook → VoIP portal receives “Port-out authorization”
(this already works — the webhook handler exists)

3. Automatic email fired to:
Customer: “Your number XXXXXXXXXX is being ported out.
Click [APPROVE] or [REJECT] to respond.”
Admin: “Port-out request received for order #XXXXX.
Customer: [name]. Phone: [number]. Status: Pending.”

4. Customer clicks the Approve or Reject link in the email
→ hits a signed/tokenized URL
→ VoIP automatically calls Inteliquent API (tnPortOutApprove / tnPortOutReject)
→ Status updated in DB
→ Confirmation email sent to customer and admin

5. “Port-out completed” webhook fires → email confirms closure to both