Reply To: Messenger App

[Dave]

#15286

Hi Andrey,

We have carefully investigated the issues you reported and reviewed the behavior of the latest build on our side.

• Regarding the OnePlus 8 Pro:
This device originally shipped with Android 10 / OxygenOS 10, and its final major update is Android 13 (released about two years ago). The current application includes modern features such as offline queueing, media previews, Firebase services, and real-time updates, which required integrating newer libraries and frameworks. Some of these components can behave differently or have limitations on certain older OS versions or manufacturer-customized ROMs.

• Testing on newer devices:
Could you please confirm whether the latest build was tested on any newer device models as well?

• Request for full screen recording:
If possible, kindly share a complete screen recording (on the new phone) starting from app launch through the crash, including steps for offline video sending and the typing field issue. This will help us identify the exact failure point.

• Our testing results:
We have tested the latest build extensively across multiple brands and Android versions — including Android 16, 15, 13, 12, and 10. In all cases, core functionalities (offline video sending, messaging, media handling, etc.) are working smoothly without crashes.

• Need for reproducible evidence:
Since the issue is not reproducible in our environment, the video from your side is essential for accurate diagnosis. Once we can observe the exact sequence and device behavior, we will be able to investigate further and provide a targeted solution if required.

We appreciate your cooperation and look forward to your video so we can resolve this as quickly as possible.

Kind regards,
Dave