Reply To: EN Responsive

[Andrey]

#15107

Hello Nishit site admin tried to do a refund but it is still not working, please see this return:

Return ID: 715
Order # 27986

Site admin said please do not do with this order anything as they manulay returned their money back to their store credit.

When we tested we procceed refund as we shown you in previous videos.

WHAT WE NOTED was that before refund sum was -0.01 cent but now it shows 0.00.
So when we refunded clients store credit remain the same and did not change so the refund littraly was 0.00 but wanted to refund 99.00 so it did not work so we manulay refunded clients money.

What we think is happening:
before refund was cent but now it shows 0.00.
maybe before when customer paid by store credit the total charges were “0” because client uses store credit

So after when we do the job (that i mentioed to you in #15075) somthing got twisted now and you maybe reverved somehting to the default settings as it was before the job (that i mentioed to you in #15075) when total charges value was “0” and this is why whe we do refund notification goes as “0.00” instead of 99.00.

This is only our theory but when you checking please consider the folowing:
When customers topup their accounts they pay using EN top up page …you know that.
Then what ever sum is topped up (lets say 300) this 300 manlay added to this customer Store Credit by EN site finince admin.

Then customer pays for number for example 100 and using his store credit. So when they use their store credit they use ALREADY previously 300 credited sum and thats 300-100=200 and thus before it was Store Credit -100 and total “0” charges.

Later EN site admin asked you to put number proces in to the order tab so they could see charged orders in greed view.

I do not attach any videos to this post thet we have as the videos prety much the samy we sent to you before.