Reply To: EN Responsive

[Andrey]

#15075

Hi Nishit please see this video for you https://webmaklay.com/wp-content/uploads/2026/01/RefundCause.mp4.
ON THE VIDEO
You will see total price before any deductions and copupon codes was 299.99
but on the order at the top there used to be same price 299.99 and when we done refunds to the customers before refund system worked good and had no any issues and errors.

However before when customer bought the number and all the coupon codes applied the price went down to 149.99 but on the top side of the order tab the price still show full price 299.99 without discounts (149.99)

So when we viewed all the orders it used to show all pricess as full without discounts and that was confising for us and for customers.

So what we did was we asked you to adjust this top side order tab price to display the price already with discounts applied and you did it for us. Straight after this refund bug started apearing and calculating incorrect maths deducting -0.01 cent.Same wrong information being sent to EN customers and they keep complaining about it:(

We belive taht there is nothing to do with the numbers uploads on how EN site admin uploads the numbers as there is only one way to upload numbers in bulk trough the file and you can do any other way for that.

So we stronly belive that the issue startes when we changed the order price to display already discounted price and i think you will find some resolution on that folder files that may cause this issue.

Please let me know if you have any quesions.