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Hello Nishit thank you for your reports and videos attached i have seen them and advised both customers and EN team to check your repairs.
I also asked them to send us their video IF the problem is still persist hoping that it works from their side.
Also in your message you are saying : “I am understanding the exact point where the customer is facing the issue” could you please provide more details on this if this has been fixed now or if they do something wring then what exactly they need to do.
Please let me know if you can reduce API calls for Carrier Lookup API as we need to find a budget and pay you for this extra work.
Just to remind you that Intelliquent complain about too many requests from Customers API for Currier Look up and we need to either limit their connectivity to ~300 per day or only allow them to check their carrier information from Data 24/7 only and remove Inteliquent.
Please let me know what are you going to do we will assign some budget to this works.