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Nishit Shan
Participant
November 24, 2025 at 9:31 am
Post count: 1626
#14754

Hello Andrey,

Please check the screen-recorded video for the refund issue:
[video src="https://excellentnumbers.com/temp_vid/Screencast%20from%202025-11-24%2014-52-20.mp4" /]

I have shown the store balance before purchasing, after purchasing, and after the refund. I have also shown the email I received after the refund. I am understanding the exact point where the customer is facing the issue.