Reply To: Custom DID API Requests

[Andrey]

#14739

Hello Nishit on your video you do refund for whole the order this is why it works for you. It looks thta you missing the point here now i understand why site admin say it does not work and you sendiong videos that it is working.

Okay here is the step by step process on the video we sent to you you can see that site admin not refudning a whole order but refunding one number in an order.

this is what we need to fix below full process:

1. Please create two test numbers make them any price you want just for you easy to caclulate on refund let it be 100$ each. So both numbers will be 200$
2. Please assign a coupon code to a customer whos buing a number developer5 for example. Please create a couon code 50% off for example so easy to caclulate at the end.
3. Please write down your EN store Credit for example you have 200$ before purcase
4. Now buy these both test numbers 2×100=200 make sure that when you buy the coupon code 50% (from clasue 2)applies to your order.
5. So when you purcase use your store credit your 200$ tahts excact amout for your both numbers.
6. Because you have got coupon code 50% you sould only pay 100$ and anothre 100$ from your store credit safed as per 50% coupon that you created in (clause 2 above) this is why your total spedning wil be only 100%
7. Now lets say you bought two numbers number A and Number B so now from purchase account request a refund for Number A
8. Now login from EN admin as you are and go to EN admin home page -> Refund Requests https://webmaklay.com/wp-content/uploads/2025/11/A.jpg on this page find your Number A awaiting for refund and then in drop down under status tab click refunded and this is how problem starts.

here on the same page Refund Requests you can click on Order # you created with test numbers and refund Number A by clicking Item Refunded – this is how site account admin does.

9 NOW VERY IMPOPRTANT
Because we paid for 2 numbers 2×100 we shoud pay 200 but because of the coupon code discount we only spent 100 for bothe numbers 50% discount so we paid only 100$ so now when we refund only one number 100$ and discount 50% the refund should calculate properly – THIS IS WHERE SITE ADMIN SAYS IN DOES NOT WORK 😉 so refund should look like this:

Number A -100$
Discount coupon code# …50% off 50$
Toatal paid – 50$

Refund 50$

10. When email sent should be same caclulatins including Coupon codes deductions if applied.
SO THIS CURRENLY NOT WORKING

11. So now please see this video again and now you can see how messy it is and why they complain.
12. and finaly please check when refund fixed and properly caclulcated customer should recive their properly caclulated refunded money back to their store credit.

So when you fix refund on your store credit should be 150$ dollars which means

Store Credit 200$
2 numbers 100$ each =200$
plus coupon code 50% off you spend 100 only from your store credit
50% off is for 2 numbers worth 100 each but with discount 50$ each so because of this 50$ discount we paid 1 number 50$

Store Credit 200-100 (two numbers with discount) one number 50% we spent 100 only and our store credit become 100% before refund. When we refunded Numbr A 50% coes back to the store credit as refund and our store credit equals 150$ and Number B is the only our purcahse.

I hope it is clear now to you Nishit i gess it was my fault that i did not get you what you are missing but from your video in #14737 i realsied you are missing this point above.

Please Nishi now i hope you can fix it and please do fix it asap people are going very mad about us thinking we are dum can not fix this easy bug.

Please let me know if you still got any quesions left i will be here for about 10 mins more for your quesiosn if any.

Kind regards Andrey