Reply To: Maseter Port Out PIN

[Andrey]

#14049

Hello Nishit for your #14036.

We contacted EN site admin and reported them your job updates. The EN site admin have reviewed the Master Pin job and already got back to us with more feed below. Overall we could see a good progress and want to thank you for your work. There are still more adjustments required some of them still not working right and some comments were not mentioned before so we are going to add more funds for those that are new. So we will list them down for you here with more details so it is all clear for you and you can complete them asap.

One: We have partially tested Master Pin job and could not fully review it because one of the site admins can not activate their numbers for some reason. The one of the site admin account Mike T. Every time this user buys a number and activates the activation does not go trough. Mike T admin user tried to turned OFF Master Pin then created order then Turned ON MPP and created order, Changed Pin and created Order but still could not activate their orders. Some time while activating loading gif showing for a long time please ensure there is a time frame for this and error message displayed. We would like you please investigate and fix as soon as possible. When you investigate could you please get back to us with the following:

a) A reason why it has been happening
b) What needs to be done so it wont happens again
c) When we click activate number from account Mike T it is not being activated for a long time and still not showing a message with a reason why it is not being activated.
d) Please make sure that numbers got activated but if was any error then an email sent to the site Admin with Master Pin activation error details. We have such email templates for number status so similar email reports we also need for MPP (This has not be mentioned before – to be funded)

We tried to change the pin to 3 digits and system said needs to update which is good well done.

Two: When we turn ON and turn OFF Master pin the pop up still showing at the top of the page. Could you please make some message somewhere next to the MPP toggle for example Master Pin is Active and when OFF Master pin Disactivated no need pop up as mentioned before. We noted when we turn ON master Pin we can turn it on without even any numbers in the Master Pin field:) How that can happened 😉 Please make sure it is not possible how Master Pin can be enabled without any numbers?:) Please restrict enabling MPP if no numbers input in the MPP filed.

Three: Also please make that MPP number can not be started with “0” if customer input their MPP as 032345 let it be a message saying Your Master Pin Number can not be started with “0” please try different number. We noted that something wrong happens in the system when MPP numbers starts with “0” (This has not be mentioned before – to be funded)

Four: On EN mobile site on customer’s profile please remove Call -in pin filed, Master PIn status shows “1” not sure what it is please remove “1” and add a toggle switch as it is on desk top. (Please do not forget to make a nice accurate message displaying Activated / Disactivated as mentioned above.

Five: Today we have Enabled MPP for one client and checked that MPP got saved properly then we waited when this client creates an order . Eventually we got the order number (602) 669-HOME from this particular client. Order come trough API but Master Pin has not been generated only randomly generated pin number has been recorded in this order. Can you please check and fix this.

Six: When site admin wants to enable or disable MPP from site admin in the customer profile there is not toggle swich for that in the site admin. We know that this has not been mentioned before and we can enable or disable MPP from customer front end profile page but please make same swich MPP toggle available from the site admin side, (This has not be mentioned before – to be funded)

For above messages will try send some videos to you soon.
Kind regards Andrey