Hello Andrey,

Sorry, but I now need to review the order process. Regardless of how the orders are being processed, please ask them to explain the complete flow to me. To be honest, I need to process the order in the same way they do; otherwise, it will be very difficult to fix the code without fully understanding the exact issue. Please ask them to support me by explaining the order process in detail.

For reference, please check the screenshot at the link below. You can see that I am even receiving the correct email: https://ibb.co/mrJctD36