[Nishit Shan]

in reply to: EN Responsive #15168

Hello Andrey,

Please check the video url for reference regarding the refund issue:
[video src="https://excellentnumbers.com/temp_vid/Screencast%20from%202026-01-30%2010-37-41_refund_test.mp4" /]

I tested the refund functionality using the provided video as a reference, and it is now working correctly. I have also tested it with multiple orders. You can verify this using Order ID: IN28062.

The refund process worked properly for multiple orders, and I received the refund confirmation email with the correct amount as well.

[Nishit Shan]

in reply to: EN Responsive #15166

Hello Andrey,

You can start testing the .cv site now—it’s almost complete.
Please have a look so we can both be aligned and on the same page moving forward.

[Nishit Shan]

in reply to: EN Responsive #15164

Hello Andrey,

Can you please check if .com site is down ? Just to confirm you that i am not making any changes in live site even the investigation i am doing in my local server and .cv site for refund issue . I was trying to access the site to see the flow but i am not able to reach the site.

[Nishit Shan]

in reply to: EN Responsive #15160

Hello Andrey,

Just and update: I am investigating the code for refund issue.

[Nishit Shan]

in reply to: EN Responsive #15156

Hello Andrey,

I think I’ve identified the issue, and I’m checking it based on my understanding. It appears that the problem is not exactly a refund issue; rather, it is a return refund issue.

[Nishit Shan]

in reply to: EN Responsive #15155

Hello Andrey,

I’m checking the code again and also referring to your suggestions. The vipzone folder is quite large and difficult to compare directly, so I’m looking for an alternative way to compare it.

[Nishit Shan]

in reply to: EN Responsive #15152

Hello Andrey,

I have reviewed the video and checked the code/scripts accordingly, but I couldn’t find anything wrong. I also tested it with a real number, and it is working correctly on my side. Please check the video for reference: https://excellentnumbers.com/temp_vid/no_refund_issue_ref.mp4

I also noticed one mistake the admin is making: they are trying to refund an active number, which is not ideal. Please inform them to first change the active number to pending activation, and then process the refund.

[Nishit Shan]

in reply to: EN Responsive #15150

Hello Andrey,

I will work on the refund issue today and try to identify the exact reason behind it. For post #15139, could you please share the URL where you are seeing the old number pad? I’m not seeing the old number pad on my side.

[Nishit Shan]

in reply to: EN Responsive #15134

In Addition , can you please specify what is actually wrong in this : https://ibb.co/s9DXCVYw
You may be seeing the provided template more clean because it have less functionality shown on the page .

[Nishit Shan]

in reply to: EN Responsive #15133

Hello Andrey,

The designer has made some changes to improve the responsive design. I have reviewed the updates, and the sliding sidebar is working properly on mobile devices. The hero section and the vanity number section content are now center-aligned, which looks much better.

Regarding the premium number images, I would like to confirm whether you will provide the images, or if I should find or create new images that are best suited for this section. You idea about the image is also welcome.

For the header, the black font for “or” that appears between Sign In and Create Account is intentional. It has been added to clearly differentiate between the two links, and it is not a mistake.

[Nishit Shan]

in reply to: EN Responsive #15130

Hello Andrey,

I am not able to share a message with you i have made .I am getting this below message .

A potentially unsafe operation has been detected in your request to this site
Your access to this service has been limited. (HTTP response code 403)

If you think you have been blocked in error, contact the owner of this site for assistance.

[Nishit Shan]

in reply to: EN Responsive #15126

Hello Andrey,

Thanks for your feedback !
I will ask designer to do as per your comment .

[Nishit Shan]

in reply to: EN Responsive #15124

Hello Andrey,

Please review the updated home page. The designer has improved the overall look, making it more modern and visually appealing. The page now includes a sliding sidebar, number pad, hero section, and two additional sections that were not present earlier. I believe the admin will appreciate these enhancements, as the layout now feels much more contemporary. If the admin notices anything that does not align with their expectations, I will ask the designer to review the feedback and explore possible adjustments.

[Nishit Shan]

in reply to: EN Responsive #15118

Hello Andrey,

Just to inform you, the design I shared was only a layout mockup and did not include all the content from our existing site. Even the search and number pad did not show all the content. We do not think it is a good idea to reduce any existing content or functionality. That is why my designer is suggesting changes only to the sidebar and search box design. My designer and I are working strictly based on your existing functionality and do not want to make any changes that would reduce features on the page.

[Nishit Shan]

in reply to: EN Responsive #15117

Hello Andrey,

Did you find that sidebar interesting ? I thought that was not looking ideal based on our overall design that’s why i replaced with the old one . Don’t worry i will change that sliding sidebar to new one . Can you please tell me how the responsive is looking and behaving ?

[Author]

Posts