[Nishit Shan]

in reply to: Custom Works #16422

Hello Andrey,

How are they working on the .com domain? Could you please ask them to explain how they are connecting it with the .us side? We have worked on the .us domain, not the .com domain, and the .us site is working both with and without “www”. Kindly ask them to explain the complete process step by step so we can understand what they have done to achieve this.

Also, just to inform you, I have fixed the hidden error issue on the login page:

Problem: Previously, when a user entered incorrect credentials, an expired captcha, or encountered a profile sync issue, the page would sometimes refresh without showing any error message.
Solution: I updated the system to properly capture all authentication responses, ensuring that every failure reason is clearly displayed to the user.
Updated the background authentication connection (Telinta API) to fail safely and gracefully without breaking the page layout or crash redirects if a temporary connection delay occurs.

• This reply was modified 14 hours, 56 minutes ago by Nishit Shan.

[Nishit Shan]

in reply to: Stripe Integration #16419

Hello Andrey,

For post #16375, I have reviewed the screenshot you provided. I understand that these queries take time because they are connected with external APIs like Intelequient, so the database queries may take longer to complete.

For post #16402, I am reviewing each point carefully and will work on them one by one.

For post #16405, regarding the error page, please refer to my responses in posts #16410 and #16412.

[Nishit Shan]

in reply to: Stripe Integration #16412

Hello Andrey,

I have strengthened the index page code conditions and log conditions. I have also tested it with and without a VPN, and on 3G, 4G, and 5G networks. I am seeing that the site is running without any issues.

So I would request you to please ask the customer to test it and provide feedback as soon as possible. I also want to resolve this issue quickly and ensure you are not frustrated.

Thank you for your patience and cooperation.

[Nishit Shan]

in reply to: Stripe Integration #16410

Hello Andrey,

Just for reference, please check the screenshot using this link: https://ibb.co/zWLtjczK

Although ,I am digging deep into the code to make sure I can fix the issue.

• This reply was modified 1 day, 16 hours ago by Nishit Shan.

[Nishit Shan]

in reply to: Stripe Integration #16409

Hello Andrey,

Sorry for the frustration. I have tried to reproduce this issue many times, but I am not able to see it on my end.

Could you please try accessing the URL yourself and let me know if you are also facing the issue mentioned in post #16405?

I understand this is frustrating, but I’m not seeing the issue on my side for any reason.

[Nishit Shan]

in reply to: Custom Works #16408

Hello Andrey,

I am grateful for your concern; I am doing well. I wouldn’t say I have fully recovered yet, but I am much better now and able to work.

I apologize that the login page issue is taking time to fix. I am working on it and will resolve it as soon as possible.

[Nishit Shan]

in reply to: Stripe Integration #16389

Hello Andrey,

I am checking the issue and trying to understand your team’s point .

[Nishit Shan]

in reply to: Custom Works #16388

Hello Andrey,

The login form seems to have a hidden issue that I’m still investigating.

I’m also not feeling well today, so I may not be able to respond consistently.

[Nishit Shan]

in reply to: Stripe Integration #16384

Hello Andrey,

Sorry, but I am not authorised for friends app and also it is in WordPress and WordPress is using plugin for chat .There is no chance I can make any changes in query.
Please inform your team about these things and also only your backend team can fix this issue.

[Nishit Shan]

in reply to: Custom Works #16383

Hello Andrey,

Thanks for the update and no need to apologise.
I am still checking the login page issue , I am noticing sometimes it work and sometimes it is giving the issue . I am still checking the issue , I will request to be patient about it .

[Nishit Shan]

in reply to: Custom Works #16370

Hello Andrey,

I was not able to update you yesterday because webmaklay server was not accessible.
I am working on login from issue where you might seeing login failed without showing any error .

Tomorrow is festival in india so I will be on Holiday.

[Nishit Shan]

in reply to: Stripe Integration #16367

Hello Andrey,

1. Strip Payment Option
2. CLEC Bugs repair – PART 1
3. CLEC Bugs repair – PART 2
4. Brands Repair
5. Down Time
6. Refund Invoice
7. Refund Error
8. Wraping Content
9. Centrered Content
10.Congratulation Message
11.Footer

All the above tasks have been completed, except for the payment gateway refund, which still needs to be verified on the customer side. I cannot confirm whether the refund is working because I have not performed any related tests.

For the CLEC task, I strongly recommend that you ask them to test it in every possible way to ensure there are no future issues.

[Nishit Shan]

in reply to: Custom Works #16357

Hello Andrey,

I have uploaded the project on nanotelecom.us and established the proper linkage between portal.nanotelecom.us and the public_html directory.

I am currently reviewing the navigation links and updating them one by one. The pages are now working correctly with and without the www prefix as well.

[Nishit Shan]

in reply to: Stripe Integration #16346

Hello Andrey,

I have fixed the issue by adding the .htaccess script. Now the site is running at this URL: https://nanotelecom.us/

[Nishit Shan]

in reply to: Stripe Integration #16345

Hello Andrey,

From my understanding, apart from the payment gateway refund, I have completed all the listed tasks. Please ask the admin to test everything and provide feedback so I can address and fix anything that may still be pending.

Also, please inform me once the admin switches the environment from live to sandbox so I can test and verify accordingly.

For now, I will start working on Nanotelecom.

[Author]

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