[Nishit Shan]

in reply to: Stripe Integration #16439

Hello Andrey,

I have fixed all the remaining tasks mentioned in post #16402. Please check the following link for reference:
[video src="https://excellentnumbers.com/temp_vid/Screencast%20from%202026-09-08%2016-04-51.mp4" /]
The 1 you are seeing on the device is nothing to be surprised about. It is basically a serial number, and there is no need to remove it—just something to be aware of.

Regarding the database issue, below are my findings. This is not related to the Bootstrap template integration. As an experienced developer, I am not surprised this issue exists because the technology used in the codebase is outdated, and query building was not as modern as it is today.

The related-products query is slow because:
It checks every product using levenshtein_ratio().
It calculates the same similarity multiple times.
Categories are stored as comma-separated values, so FIND_IN_SET() cannot use indexes.
Phone numbers are being matched as fuzzy product names.
The fallback query may return unrelated products.

The levenshtein_ratio() function is the main cause of the performance issue. To properly resolve this, I will need to create a relational table because categories are currently stored in a comma-separated format. After that, the query will need to be updated accordingly. If you would like me to proceed, please ensure that a backup of the latest database is taken.

Regarding database cleaning, I cannot safely remove data because records may be interlinked, and this is not a small project. However, you can clean data for a specific date range if you are sure it can be deleted.

• This reply was modified 6 hours, 21 minutes ago by Nishit Shan.

[Nishit Shan]

in reply to: Stripe Integration #16432

Hello Andrey,

Please check the video for reference:
[video src="https://excellentnumbers.com/temp_vid/Screencast%20from%202026-09-07%2014-38-52.mp4" /]

I have implemented all the registration process changes you mentioned in post #16402, including making the company name optional and adding a processing loader.
I am currently reviewing the remaining tasks in post #16402.

Since I am actively working on this, I will try to complete the Nanotel tasks within the next 2–3 days.

[Nishit Shan]

in reply to: Custom Works #16428

Hello Andrey,

Sorry, I am not a server expert, so I may not be able to explain this in depth. However, I did some research on your point, and below is a suggestion that might help your team:

Simply adding an A Record is not enough.
Why?
DNS only maps a domain to a server IP address. It does not handle:
Routing
Proxying
Keeping the same URL in the browser

Recommended approach: Reverse Proxy
On the AWS server (using Nginx or Apache):
Accept requests for portal.nt.com
Internally fetch content from portal.nt.us
Return the response without changing the browser URL

This approach should achieve the expected behavior.

[Nishit Shan]

in reply to: Stripe Integration #16427

Hello Andrey,

I am checking the code for #16402 , i will update you the progress by end of the today .

[Nishit Shan]

in reply to: Custom Works #16422

Hello Andrey,

How are they working on the .com domain? Could you please ask them to explain how they are connecting it with the .us side? We have worked on the .us domain, not the .com domain, and the .us site is working both with and without “www”. Kindly ask them to explain the complete process step by step so we can understand what they have done to achieve this.

Also, just to inform you, I have fixed the hidden error issue on the login page:

Problem: Previously, when a user entered incorrect credentials, an expired captcha, or encountered a profile sync issue, the page would sometimes refresh without showing any error message.
Solution: I updated the system to properly capture all authentication responses, ensuring that every failure reason is clearly displayed to the user.
Updated the background authentication connection (Telinta API) to fail safely and gracefully without breaking the page layout or crash redirects if a temporary connection delay occurs.

• This reply was modified 4 days, 11 hours ago by Nishit Shan.

[Nishit Shan]

in reply to: Stripe Integration #16419

Hello Andrey,

For post #16375, I have reviewed the screenshot you provided. I understand that these queries take time because they are connected with external APIs like Intelequient, so the database queries may take longer to complete.

For post #16402, I am reviewing each point carefully and will work on them one by one.

For post #16405, regarding the error page, please refer to my responses in posts #16410 and #16412.

[Nishit Shan]

in reply to: Stripe Integration #16412

Hello Andrey,

I have strengthened the index page code conditions and log conditions. I have also tested it with and without a VPN, and on 3G, 4G, and 5G networks. I am seeing that the site is running without any issues.

So I would request you to please ask the customer to test it and provide feedback as soon as possible. I also want to resolve this issue quickly and ensure you are not frustrated.

Thank you for your patience and cooperation.

[Nishit Shan]

in reply to: Stripe Integration #16410

Hello Andrey,

Just for reference, please check the screenshot using this link: https://ibb.co/zWLtjczK

Although ,I am digging deep into the code to make sure I can fix the issue.

• This reply was modified 5 days, 13 hours ago by Nishit Shan.

[Nishit Shan]

in reply to: Stripe Integration #16409

Hello Andrey,

Sorry for the frustration. I have tried to reproduce this issue many times, but I am not able to see it on my end.

Could you please try accessing the URL yourself and let me know if you are also facing the issue mentioned in post #16405?

I understand this is frustrating, but I’m not seeing the issue on my side for any reason.

[Nishit Shan]

in reply to: Custom Works #16408

Hello Andrey,

I am grateful for your concern; I am doing well. I wouldn’t say I have fully recovered yet, but I am much better now and able to work.

I apologize that the login page issue is taking time to fix. I am working on it and will resolve it as soon as possible.

[Nishit Shan]

in reply to: Stripe Integration #16389

Hello Andrey,

I am checking the issue and trying to understand your team’s point .

[Nishit Shan]

in reply to: Custom Works #16388

Hello Andrey,

The login form seems to have a hidden issue that I’m still investigating.

I’m also not feeling well today, so I may not be able to respond consistently.

[Nishit Shan]

in reply to: Stripe Integration #16384

Hello Andrey,

Sorry, but I am not authorised for friends app and also it is in WordPress and WordPress is using plugin for chat .There is no chance I can make any changes in query.
Please inform your team about these things and also only your backend team can fix this issue.

[Nishit Shan]

in reply to: Custom Works #16383

Hello Andrey,

Thanks for the update and no need to apologise.
I am still checking the login page issue , I am noticing sometimes it work and sometimes it is giving the issue . I am still checking the issue , I will request to be patient about it .

[Nishit Shan]

in reply to: Custom Works #16370

Hello Andrey,

I was not able to update you yesterday because webmaklay server was not accessible.
I am working on login from issue where you might seeing login failed without showing any error .

Tomorrow is festival in india so I will be on Holiday.

[Author]

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