[Nishit Shan]

in reply to: EN Responsive #15263

Hello Andrey,

Thanks for the prompt reply.
For the graphics, you can share —it will give me a better idea of your perspective. Otherwise, I’ll ask my designer to help with the design.

[Nishit Shan]

in reply to: EN Responsive #15261

Hello Andrey,

Could you please ask them to provide the content as well? It will help us a lot. Also, are you referring only to the subscription popup?

[Nishit Shan]

in reply to: EN Responsive #15255

Hello Andrey,

I’m ready to migrate anytime you prefer. However, I want to proceed safely, which is why I asked you to suggest a time when your customers are not actively using the site. During that window, we can migrate gradually, test everything properly. I’ll follow the same process daily. That’s why I needed the time in advance—so I can also confirm my availability at that time.

[Nishit Shan]

in reply to: EN Responsive #15245

Hello Andrey,

I have not made any customer groups turned on to allow 2CH and have no idea , May be admin made this .

For #15241: I have disabled 2CH in any case of payment if the 2CH is disabled from admin side .

[Nishit Shan]

in reply to: EN Responsive #15238

Hello Andrey,

Please share your contact details like email, Teams ID, etc., just for future use.

[Nishit Shan]

in reply to: EN Responsive #15236

Hello Andrey,

Just to clarify, the scenario you are referring to was already available on our site. I decided not to touch that part because I felt it was a good approach—if a customer does not have sufficient credit, they can pay using another method like 2CO.

I am waiting for your permission to migrate the template to EN.COM and test it there.

[Nishit Shan]

in reply to: EN Responsive #15218

Hello Andrey,

There was no issue !
The behavior of code/script was as follows:
If the customer had zero balance in store credit, the 2Checkout (2CO) option was visible.
If the customer had less store credit than the product amount, they could pay the remaining amount using 2CO.

[Nishit Shan]

in reply to: EN Responsive #15216

Hello Andrey,

I have fixed the issue. You can check the screen-recorded video here:
[video src="https://excellentnumbers.com/temp_vid/payment_issue_fixed.mp4" /]
I also used the same customer that you showed in the video you shared with me. There was no bug or error in the system. The behavior was as follows:
If the customer had zero balance in store credit, the 2Checkout (2CO) option was visible.
If the customer had less store credit than the product amount, they could pay the remaining amount using 2CO.

Now, I have restricted the system so that it sticks to Store Credit only if the admin has not allowed 2CO for that customer group.
I would also like to clarify one more point: we have not implemented any amount-based limitation for payment methods.

I have tried to fix your issue as much as possible from my side.

[Nishit Shan]

in reply to: EN Responsive #15213

Hello Andrey,

Sorry to say, but I cannot find any solution unless I have a clear understanding of the issue. You or the site admin need to provide something with can tell me the exact cause of the error, which will also help me identify and fix the problem.

At the moment, from my side, I can see only one payment option because 2Checkout (2CO) is disabled from the admin panel. I hope you understand my point.

[Nishit Shan]

in reply to: EN Responsive #15211

Hello Andrey,

I am logged in as a reseller and attempted to purchase a number, only Store Credit is available as a payment option because 2CO is disabled from admin side .
Please refer to the attached screenshot: https://ibb.co/XrB8wvMn

I have already implemented the 2Checkout (2CO) payment enable/disable logic, and it is functioning as expected.
There is no amount-based restriction implemented in recent time by me that would limit the available payment methods.

[Nishit Shan]

in reply to: EN Responsive #15207

Hello Andrey,

I will check point B and get back to you with my findings.

Regarding point C, I forgot to ask earlier—could you please confirm whether the code you shared needs to be added to every page or just one specific page? Also, should this be implemented on EN.CV or EN.COM?

For the migration, I can proceed anytime once you approve. However, I wanted to ask if you could share the Indian time window when there is minimal or no activity on the site. If that time overlaps with my office hours, I can activate the new template and test it on the EN.COM side as well. Before leaving the office, I will switch back to the current template. This way, we can complete the transition without any possible disruption.

Please let me know your thoughts.

[Nishit Shan]

in reply to: EN Responsive #15205

Hello Andrey,

Nothing new to update you : I am checking other page and fixed the 403 page design issue .

[Nishit Shan]

in reply to: EN Responsive #15202

Hello Andrey,

Thanks for the update. I will test this from my side and also work on the points you shared.

I have already tested most of the pages on my end. However, I still feel the admin should also do a full review. I may miss some old or deep pages since I don’t work on them regularly, but the admin would be more aware of those areas that might have been forgotten or not checked for a long time.

[Nishit Shan]

in reply to: EN Responsive #15192

Hello Andrey,

I have completed the design changes from my side. Please ask the admin team to check everything properly.

You may see that Advanced+Search.html page are showing a “Page Not Found” error. This is happening because some dynamic URLs are still connected with EN.COM. I don’t want to change all URLs right now because that would require doing the same work twice, but i can assure i think everything is fine.

From my side, I do not see any major issues. Still, we will test the changes on EN.COM as well. If the issue remains, we will activate the new template and check the results. If everything works fine, we will continue using it. If not, we can deactivate it, switch back to the working template, and then fix the issue on EN.CV.

Regarding template registration on the admin side mentioned earlier: the admin panel automatically applies all templates, including the new one. No extra setup is needed.

• This reply was modified 1 week, 5 days ago by Nishit Shan.

[Nishit Shan]

in reply to: EN Responsive #15190

Hello Andrey,

Just an update: I am hoping to complete my all design changes by tomorrow.

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