[Nishit Shan]

in reply to: Customer api management console #16681

Hello Andrey,

Thanks for the feedback regarding Nano Telecom!

portal.nanotelecom.com is still returning a “Not Found” error, which suggests that the server team has not yet linked this URL to nanotelecom.us. However, I understand your point, and I will check whether there are any inconsistencies on nanotelecom.us.

Regarding the second point about wireless, could you please remind me of the details? I remember that this is something I am familiar with, but I cannot recall the exact details or where it is located.

[Nishit Shan]

in reply to: Customer api management console #16679

Hello Andrey,

I have reviewed your requirements and completed the analysis. Please find my feedback below:

Regarding Post #16676 – Point 3:
“Once topped up, the customer should be able to return to their order or cart and continue with the payment. The numbers should remain reserved with the carrier from which the customer selected them (in the current case, Sinch).”
This is a new requirement that was not discussed previously. Implementing this functionality will require additional development work and will therefore be considered an extra task.

Regarding Post #16678:

I can integrate Google reCAPTCHA to improve security and prevent spam submissions. I would also recommend implementing the same solution for ExcellentNumbers.
Please provide the Google reCAPTCHA **site key and secret key**. You can register your domain and generate the required keys using the following link:
https://www.google.com/recaptcha/admin/create
Once the keys are available please add the task . so, I can proceed with the integration.

[Nishit Shan]

in reply to: Customer api management console #16674

Hello Andrey,

I’m not entirely clear on what exactly you want me to do. Could you please clarify your requirements?
Earlier, you asked me to change the status from “Awaiting Payment” to “Pending,” so I made that change accordingly.

Please explain exactly what needs to be done so I can implement the correct solution and avoid repeating the same mistakes. I want to make sure we are on the same page before proceeding with any further changes.

[Nishit Shan]

in reply to: Customer api management console #16669

Hello Andrey,

Please check the video below for reference and confirm whether this is what you expected:
[video src="https://excellentnumbers.com/temp_vid/Screencast%20from%202026-10-19%2016-58-17.mp4" /]

For clarification, orders with a **Pending** or **Rejected** status will not display the order details.

• This reply was modified 3 days, 10 hours ago by Nishit Shan.

[Nishit Shan]

in reply to: Customer api management console #16660

Hello Andrey,

I’ll change the status to “Pending,” but what do you think would be the difference between “Awaiting Payment” and “Pending”? Both are just status labels indicating that the order is still in progress.

I have no issue making this change, but I was thinking that instead of allowing customers to proceed with the order when they have insufficient balance, we could display a message asking them to top up their balance before proceeding. This would prevent them from placing orders until they have sufficient funds.

[Nishit Shan]

in reply to: Customer api management console #16657

Hello Andrey,

The transaction will be handled manually, and the admin will update its status. The entire process will be managed manually.

For spam protection, I recommend integrating Google reCAPTCHA across all forms to provide an additional layer of security and prevent spam submissions.

[Nishit Shan]

in reply to: Customer api management console #16646

Hello Andrey,

Yes, I have fixed the issue you reported in the screen-recorded video. The previous reference video I shared was also related to this issue.

I just used your account to test the CLEC order placement and got the following result:

Please check it and let me know if this is what you expected.

Regarding spam registrations, we already have CORS checks and spam-blocking measures in place. However, with the advancement of AI and automated technologies, spam and bot registrations are becoming more sophisticated. I have noticed similar issues on my own websites and products as well.

Although we already have these protections, I believe we should strengthen them by integrating additional security measures, such as Google reCAPTCHA, across all forms. I have taken the same approach on my own websites to improve protection against spam registrations.

[Nishit Shan]

in reply to: Customer api management console #16641

Hello Andrey,

Please check the screen-recorded video below for reference:
[video src="https://excellentnumbers.com/temp_vid/Screencast%20from%202026-10-13%2010-23-34.mp4" /]

The issue was caused by an incorrect amount calculation, which is why the error started occurring.

Regarding the quantity, it was not inconsistent. The value of 50 you were seeing was just the initial number. Once the customer searches using the required parameters, the dropdown updates according to the Numbers API, allowing them to select up to 1,000.

Regarding the vendor options, I don’t clearly remember whether you asked me to temporarily hide all vendors except Peerless. If that was the instruction, I sincerely apologize for missing it. That was my mistake.

As for selecting the default address automatically, I don’t recall this being mentioned as a requirement either.

I understand that the customer has every right to be frustrated when something doesn’t work as expected. However, I would also like to clarify that I had already requested that the customer test the system in every possible way to identify and reproduce any issues. I am always happy to investigate and fix issues that fall within the scope of the paid tasks. I have never refused to fix such issues, and I will continue to take the same approach in the future.
That’s everything I wanted to clarify from my side, Andrey.

Once again, I request that you ask the customer to test the system thoroughly and try to reproduce any errors they encounter. If they can reproduce an issue, please share the steps or a screen recording with me, and I will investigate it and make the necessary corrections.

[Nishit Shan]

in reply to: Customer api management console #16628

Hello Andrey,

How is everything going? I hope you had a great weekend!

Regarding the testing of all the tasks, I’m not entirely sure how you would like me to proceed or what your exact expectations are.

In the meantime, I’m checking the login issue you previously reported to see whether, when a login attempt fails, the system displays the actual reason, such as an incorrect username or a username that does not exist, rather than showing a generic error message.

[Nishit Shan]

in reply to: Customer api management console #16622

Hello Andrey,

Thanks !
I will wait for update and your next plan .

[Nishit Shan]

in reply to: Customer api management console #16609

Hello Andrey,

Any update ?

[Nishit Shan]

in reply to: Customer api management console #16598

Hello Andrey,

Any update on testing API management task ?

[Nishit Shan]

in reply to: Customer api management console #16577

Hello Andrey,

I have completed the API management task. You can now test it, including the updated API documentation. I have also modernized it.

Here is the link: https://portal.nanotelecom.us/api-documentation

[Nishit Shan]

in reply to: Customer api management console #16573

Hello Andrey,

Thanks for pointing out the login error not showing. I’ve checked from my end, and the message is displaying correctly.

Please check the link for reference :
https://www.nanotelecom.us/temp/Screenshot%20from%202026-10-01%2011-22-38.png

Let me know if you’re still facing any issues.

[Nishit Shan]

in reply to: Customer api management console #16564

Hello Andrey,

FTP access is currently not working.
Please log in to the Nanotelecom admin panel and check the sidebar. Navigate to API Management and test all the pages from your end.

Let me know your feedback.

[Author]

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