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Hello Nishit thank you for the updated plan, some of of the points already present on old voip portal but very old and not properly functioning as you have already noted earlier.
clasue 3.- yes we will need to add more aprove reject functionalities for both user and admin porting tables..
4. yes email should not be the only methid to respond and etc.
it soulds that you got that all, will be always here if you got any questions, please let us aslo know when you done anything or in doubt so we can guide you along the way.
Kind regards Andrey 😉