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Hello Andrey,
I got the ftp access !
Please read post #15927 and provide the details .
I have created a backup of the portal.voip database and restored it on the test server. Because of this, any new users created on the live portal.voip will not be available on the test server.
Please give an existing user from the database and share the details with me, as only those users are currently accessible in the test environment.