Reply To: Messenger App

[Dave]

#15311

Hi Andrey,

This latest build is the most polished version we have delivered so far, with all major functionalities implemented and working smoothly in our testing (messaging, media sharing, offline queueing, synchronization, notifications, etc.).

For clarification, we are not asking you to request screen recordings from every user. We only need testing on one or two specific devices (preferably different from your current primary device) so we can identify where the issue may be occurring on your side.

Our genuine intention is to help you achieve a fully functional and reliable application. From our side, all features are operating seamlessly across the devices we tested. Therefore, we are also surprised that the recent build is not behaving properly in your environment.

To resolve this effectively, we kindly request a clear screen recording from one or two affected device (Mention the android version with device name) showing the full sequence (from opening the app to the issue occurring). This will allow us to understand the exact conditions and provide a precise solution instead of guessing possible causes.

Once we can clearly see the problem in action, we will be able to assist you much more efficiently and work toward resolving any remaining issues.

Thank you for your cooperation and support in this process.

Kind regards,
Dave