Reply To: Custom DID API Requests

[Andrey]

#14735

Hello Nishit sure create an order for cheapest price and fix it asap.

I think you have already did it before and reported that refund working fine from your side but admin still face the problem with incorrect Refund calculations.

This is why EN site admin have created their own order mentioned in #14733 and also requested a refund so now you can proceed a refund for that created order Order # 27562 from that particular customer ID to find the exact issue and fix it asap. By processing the same order you may be able to re create the issue and that may give you more picture about what’s’ going on so i do not know why you still not processed that order that we have created for you. There have been 2 days already passed and you did not even processed that order we have created for you.

When you reply “have not found any issue on refund script” but in the same time you haven’t tried refunding order EN team created for you and they are waiting for you to repeat this so you may find an issue during refunding process…

EN Accounting have got multiple refund requests to be processed and awaiting for your repair so they can start refunding funds to their clients. They’re not doing it because it gets wrong deductions from their site credit and emails refund notifications as we showed you before.

So you can do your own order and test it as you say but PLEASE try refund the order we have created for you 2 days ago as you may find the core issue during refunding process.