Hello Andrey,

Below is my understanding about the task “Porting Sent Automation”

You would like to have a “Send Port-Out Message” button within the Port-Out order detail panel on the admin side (/admin/port_out).

As I understand it, when a customer submits a port-in request (to bring a number onto VoIP), it triggers a corresponding port-out notification on the admin side, since the number is being moved away from its current carrier. Currently, when the admin opens the port-out order details by clicking on an order number, there is no option to communicate with the customer.

You would like to add a “Send Message to Customer” button within this order detail panel to enable direct communication.

Please let me know if my understanding is correct.