Hello Nishit thansk for your video ,
on your video there is no authorised step, also number not activated (some customers activate numbers and then refund) so it used to refund any number.

Aslo on your video i could not see email that EN site admin show in tite
see video minute 6.35 we can not see it on your video ,
on your video you doing sligntly diffrent steps that EN site admin does and i could not see when you authorize step https://excellentnumbers.cv/temp_vid/order%20and%20refund.mp4 minute 4.54 – 4.55
what about click item returned min 5.21 on EN admin video.On minute 5.54 EN site admins reloaded the page.On minute 6.08 site admin says that they are missing refunded quanty in the order and it means that refunded value is missing so it is not correct already.

Nishit can you please advice have you checked the EN copy that i sent to you on the server VIPZONE? the refund work well before and now it does not.

EN team very unhappy we would like to know if you able to fix refund or not it has been multiple times tyou can not find any issues but on your videos we can not see what we see on EN team videos.

The refund is not working for them and they do not wnat any othre works to continew untill we fix refund.
Please let me know if you chececked VIPZONE folder which is EN project from 2016?

Site admin aslo says that because customers paying by store credit and refund back to store credit total charges useto equal “0” this is why probably customers getting notification emails return “0” please see one of the old screen shots we found for you. https://webmaklay.com/wp-content/uploads/2022/01/auauthorized-portadmin.jpg

On EN team refund process show diffren from what you show on your video this is probably why you can not detect the issue please see this https://excellentnumbers.cv/temp_vid/order%20and%20refund.mp4 video and yourshttps://excellentnumbers.com/temp_vid/no_refund_issue_ref.mp4 diffrent steps.