Home Forums Voip – Development D VT Customer Management Reply To: VT Customer Management

Nishit Shan
Participant
Post count: 331

Hello All

For #4399

1) So firstly i thing we need to set up an email filed in login settings page as it brings confusion when customers go to login settings and not sure how to change their email which they can use for their pass recovery. Currently there is an account ID set on that place and that makes customers confused why it is there as the account ID is not what they’ve been logging in with.
– Done. Display email in login-setting page

2) Secondly Telinta customers have a few customers ID associated with the Telinta account and with a number they purchased.All these information can be stored in account settings page These information can not be changed but displaid for customers information.
– I checked back-end for account settings page there is no any development. so this is new point.

3) Our VP login details should be associated with Web Self Care on Telinta as Telita provides its own internal numbers management portal that we do not want our users to see but some of those parameters to be available for use on Voip Site
– Done

4) As a result from above i think we work on a different page and synchronization does not work. As per testing results there are numbers of mishaps with sync process including customers that showing on VOIP but do not exist on Telinta . Thus we need accurate sync process established between two VP-T portals.
– There are some voip user not exist in telinta, but at sync time there are not possible add this user in telinta because in voip user password is encrypted and they could not decrypt so user could not added in telinta.
– At Change user password it will possible to add this user in telinta.

5) We picked an other user and changed ones email then sync manually the saw a confirm message but we could not see its login email changed.
– Done

6) the email displaid on customer management page is the one that should be the one that user can use for pass recovery. So as the user has a username ID to login they should know an email for pass recovery. And email is the same as for the Web self Care. In other jobs we will talk about other emails.
– Done

7) Also sync not working for numbers that belongs to customers please see this screen. It is important to mention that once the number got to telinta it displais there with 1 in front of the number. ..remember Excellent Numbers? 🙂
– This is new point. and it will take some time.

8) and an other point if i would be on your place i would pay more attention to details when doing any work customers LOVE small details if you look at the customer page it looks very raw and dry no helping tools to remember your work. It is important to put these details and simplify all interface for our client so they will like your work and you’ll be always in demand. Just see this screen shot with some tips for you to fix this and take it for further consideration even if it has not been mentioned in the job.
– I am work in it.

Thanks