Home Forums EN Repairs Numbers Activation Reply To: Numbers Activation

Nishit Shan
Participant
Post count: 376

Hello All,
This is Flow of EN Activation Process.

1) Number Activation Process:-

– First check Number in DID side if number is not exist in DID Inventory get error in popup “Unfortunately we couldn’t activate…” and In admin mail Reason is “xxx-xxx-xxxx Number does not exist in the Telinta’s pool.”, Activation Results: Inactive

– Then after check Number exist in Account Information if account is already created then, customer get error in popup “Unfortunately we couldn’t activate…” And in Admin mail Reason is “TN Status : IN Use.”, Activation Results: Inactive

– If number is not exist in Account Information in Telinta side then check Number Status in DID Inventory if Status is Frozen then customer get error in popup “Unfortunately we couldn’t activate…” And in Admin mail Reason is “TN Status : IN Frozen.”, Activation Results: Inactive

– If Number Status is not Frozen then If check Customer is not exist in telinta then customer get error message in popup “Unfortunately we couldn’t activate…” And in admin mail reason is “The Customer does not exist in the Telinta’s pool.”, Activation Results: Inactive

– If customer is exist, then Check Number Price Batch is “No CHARGE” if not the Customer get error in popup “Number(xxx-xxx-xxxx) Activation Failed.” And in Admin mail Reason is “TN has no price batch.” , Activation Results: Inactive

– If Price batch is “NO CHARGE” then Number assign to customer in DID Inventory If it is fail to assign or already assign to other customer then Customer get error message is “Unfortunately we couldn’t activate…” And in admin mail reason is “TN is already assign to other customer”, Activation Results: Inactive

– If Number Assign to customer is Successfully then Number account is create in Account Information in Telinta with Account Id is equal to phone number and adding “1” in front, Pin code is 4-digit in the customer field -> pin code is same as pin that generate by excellent number during order purchase, If customer adding call forwarding then system add this in telinta account for this number

– Then change number status to “Activate” and customer get Success message popup “(xxx-xxx-xxxx)number has been successfully activated !” and in admin get 2 mail First for Number Activation and Second is Status Change (” Pending Activation to Activate “). And also Customer get mail for status change

– If Activation fail then customer get error message in popup is “Unfortunately we couldn’t activate…” and in admin mail reason is ‘Number Activation Fail’ , Activation Results: Inactive